Today was not the day to actually go in. They had a whole bunch of new people. And the lady who did my coffee as she was already overwhelmed. Didn't bothered rate, half of it. And when I got it, she had already missed 2 steps. I could clearly see that one of those as she put in 2% milk, which was not what I ordered. It's whole milk and sex are hot. And then the second was, there wasn't any caramel. In the lining of the cup and I know she didn't start because I watched her put my drink together. My cup is very specific. It's very unique. It is not something that I just slapped together. I've had this cup for over 10 years. And the exact same measurements and the exact same label. It came from a master teacher from Starbucks himself. That taught me how Starbucks actually does their coffees. And how it goes a label as simple as mine. Yet 2 steps missed clearly, and when I drank the coffee. It was very bitter and you could tell it was more watery than anything. Because whole milk makes it creamy and it makes it very delicious Exotic type coffee with the blonde. Espresso, especially when it's ristreto out, this is like my third or fourth time being. In that store and every time it's been totally different, it's never been made, right? It's why I go to the king supers, or I'll go anywhere else. But that store, and the only reason I went into that store today was for the simple fact that my wife's coffee made perfectly every single time still can't get mine right.
Atmosphere: 3
Food: 1
Service: 2
Trey B
Jameson always delivers the best service!
Atmosphere: 5
Food: 5
Service: 5
Kimberly Martinez
The barista helped me choose a yummy hot coffee to satisfy my flavor preferences by suggesting alternative flavors other than mocha. She was very helpful and friendly.
Atmosphere: 5
Food: 5
Service: 5
Jean Vilmenay
So I am not usually a fan of Starbucks. They fail to get my order correct. But the Castle Pines location provides old time Starbucks service. Friendly caring staff, order made with care, and they make you feel like family. They even take the time to hand write a personal note on your cup!
I haven't been given this kind of care in a Starbucks in way too long. The best location I've been!
Atmosphere: 5
Food: 5
Service: 5
William Novak
Run by teenagers, no one is charged.People were leaving right in love because they could not get served
Farbod Bahadori
Understaffed , terrible service , consistently misplacing orders.
Atmosphere: 1
Food: 2
Service: 1
Joan Sedivec
Fast service. Great drink just as expected.
Atmosphere: 4
Service: 5
David Mallinson
I picked up an order of English breakfast tea with 3/4 inch nonfat milk and left in a hurry. On arrival at my destination, there's no milk. The orange juice was also wrong - it was organic defense up. That's 2 of the 3 items incorrect. Super annoying when they just have one thing to do and the actual order is on the sticky label attached to each item. Who are they employing? Really? Get it sorted please Brian Niccol.
Atmosphere: 3
Food: 3
Service: 1
Christine W
Extremely busy. Looked like they had every hired employee behind a tiny counter. Seriously counted 10! They're bread pieces pieces keep getting smaller. And they're strawberry refresher tasted weird like someone spit in it. Be weary of this store. You never know what you're really getting.
Aron Powell
The drinks and food were prepared exactly as expected, which isn’t a bad thing. As far as the service goes - I received none.
For context: I placed a mobile order for in-store pickup.
I walked in and went straight to the end of the bar to grab my order, but didn’t see it right away. I looked around confusedly for a couple minutes before I realized my order was ready, and sitting up on a shelf. (I wasn’t 100% sure it was mine, so I like to confirm with staff before I grab my mobile order.)
I get it - there’s always those annoying people that walk in and go straight to the handoff platform, expecting to place their order there. I am not one of those people though.
Every employee just ignored me. No eye contact. No acknowledgement. No greeting or offer of assistance. No goodbye. It just felt so lifeless in there. It obviously bothered me or I wouldn’t have written this review.
This location in Castle Pines is warm and inviting with easy access off of I-25.
Lucia Huemer
Friendliest staff. Thank you very much!
Samantha Nuñez
This Starbucks is a HIT or MISS. Yesterday 3/1/25 I was in the drive thru lane waiting (which took forever) I should have known something was wrong just waiting in lane. I ordered a venti iced white chocolate mocha eight pumps mocha with blonde shots. What I got was a venti chocolate drink not even sure how I could describe it. I truly should have had them remake my drink but I just ugh about the whole situation I just left. I could also tell everyone in the store seemed stressed out so instead of me complaining I just took what I got and left. Usually I will let the barista know I want to use my points I had (296) however I did not realize until this morning 3/2 I only had 96 points. The lady at the window didn’t even ask if I wanted to use my points. She just assumed I did. She used my points on a drink that wasn’t even what I asked for 😫.
Samantha Jaggers
This is an incredible spot with a great staff. I get my food very fast and my order is correct every time. On top of all that, they write things on the cups like smiles and quotes like “you are brew-tiful” which I just love the extra effort and fun!
Zach Roach
Coffee is always is a different taste uhgg. Never consistent. Got a frown when I didn’t tip $3 for a $6 coffee and it’s wild to think I’d tip 30%-60% for a coffee.
Today was not the day to actually go in. They had a whole bunch of new people. And the lady who did my coffee as she was already overwhelmed. Didn't bothered rate, half of it. And when I got it, she had already missed 2 steps. I could clearly see that one of those as she put in 2% milk, which was not what I ordered. It's whole milk and sex are hot. And then the second was, there wasn't any caramel. In the lining of the cup and I know she didn't start because I watched her put my drink together. My cup is very specific. It's very unique. It is not something that I just slapped together. I've had this cup for over 10 years. And the exact same measurements and the exact same label. It came from a master teacher from Starbucks himself. That taught me how Starbucks actually does their coffees. And how it goes a label as simple as mine. Yet 2 steps missed clearly, and when I drank the coffee. It was very bitter and you could tell it was more watery than anything. Because whole milk makes it creamy and it makes it very delicious
Exotic type coffee with the blonde. Espresso, especially when it's ristreto out, this is like my third or fourth time being. In that store and every time it's been totally different, it's never been made, right? It's why I go to the king supers, or I'll go anywhere else. But that store, and the only reason I went into that store today was for the simple fact that my wife's coffee made perfectly every single time still can't get mine right.
Atmosphere: 3
Food: 1
Service: 2
Jameson always delivers the best service!
Atmosphere: 5
Food: 5
Service: 5
The barista helped me choose a yummy hot coffee to satisfy my flavor preferences by suggesting alternative flavors other than mocha. She was very helpful and friendly.
Atmosphere: 5
Food: 5
Service: 5
So I am not usually a fan of Starbucks. They fail to get my order correct. But the Castle Pines location provides old time Starbucks service. Friendly caring staff, order made with care, and they make you feel like family. They even take the time to hand write a personal note on your cup!
I haven't been given this kind of care in a Starbucks in way too long. The best location I've been!
Atmosphere: 5
Food: 5
Service: 5
Run by teenagers, no one is charged.People were leaving right in love because they could not get served
Understaffed , terrible service , consistently misplacing orders.
Atmosphere: 1
Food: 2
Service: 1
Fast service. Great drink just as expected.
Atmosphere: 4
Service: 5
I picked up an order of English breakfast tea with 3/4 inch nonfat milk and left in a hurry. On arrival at my destination, there's no milk. The orange juice was also wrong - it was organic defense up. That's 2 of the 3 items incorrect. Super annoying when they just have one thing to do and the actual order is on the sticky label attached to each item. Who are they employing? Really? Get it sorted please Brian Niccol.
Atmosphere: 3
Food: 3
Service: 1
Extremely busy. Looked like they had every hired employee behind a tiny counter. Seriously counted 10! They're bread pieces pieces keep getting smaller. And they're strawberry refresher tasted weird like someone spit in it. Be weary of this store. You never know what you're really getting.
The drinks and food were prepared exactly as expected, which isn’t a bad thing. As far as the service goes - I received none.
For context: I placed a mobile order for in-store pickup.
I walked in and went straight to the end of the bar to grab my order, but didn’t see it right away. I looked around confusedly for a couple minutes before I realized my order was ready, and sitting up on a shelf. (I wasn’t 100% sure it was mine, so I like to confirm with staff before I grab my mobile order.)
I get it - there’s always those annoying people that walk in and go straight to the handoff platform, expecting to place their order there. I am not one of those people though.
Every employee just ignored me. No eye contact. No acknowledgement. No greeting or offer of assistance. No goodbye. It just felt so lifeless in there. It obviously bothered me or I wouldn’t have written this review.
Restaurantji Recommends
This location in Castle Pines is warm and inviting with easy access off of I-25.
Friendliest staff. Thank you very much!
This Starbucks is a HIT or MISS. Yesterday 3/1/25 I was in the drive thru lane waiting (which took forever) I should have known something was wrong just waiting in lane. I ordered a venti iced white chocolate mocha eight pumps mocha with blonde shots. What I got was a venti chocolate drink not even sure how I could describe it. I truly should have had them remake my drink but I just ugh about the whole situation I just left. I could also tell everyone in the store seemed stressed out so instead of me complaining I just took what I got and left. Usually I will let the barista know I want to use my points I had (296) however I did not realize until this morning 3/2 I only had 96 points. The lady at the window didn’t even ask if I wanted to use my points. She just assumed I did. She used my points on a drink that wasn’t even what I asked for 😫.
This is an incredible spot with a great staff. I get my food very fast and my order is correct every time. On top of all that, they write things on the cups like smiles and quotes like “you are brew-tiful” which I just love the extra effort and fun!
Coffee is always is a different taste uhgg. Never consistent. Got a frown when I didn’t tip $3 for a $6 coffee and it’s wild to think I’d tip 30%-60% for a coffee.
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