This is the worst service I've ever ordered at Starbucks. I chose one without ice, and they directly made me a cup of matcha full of foam. There is no matcha flavor at all. In the picture, the amount of a large cup is only a quarter at the end, and the rest is all foam. If you can't make matcha without ice, you can disable the de-icing function. It's simply deceiving consumers.
Service: 1
Lynn Dougherty
I went to the Starbucks that was off of Quincy and Piccadilly. I don't usually go to the Starbucks but probably will start going. Everybody was incredibly kind. My only comment would be to please educate the staff that coffee mochas without whipped cream only get one quarter inch of foam. This seems to be a common problem wherever I go to a Starbucks. I love Starbucks I think Jerome runs a tight ship. Thank you everybody.
Atmosphere: 5
Food: 5
Service: 5
Emm
Went through drive thru and paid $13 for two small pink drinks as a treat for the kiddos. As weāre pulling out of the parking lot I hear āWe forgot to say āno iceā.ā Kids are sitting there with full cups of ice and the drink is already gone. They canāt even reach the boba I paid the extra $1.25 for.
We were on our way somewhere so I stopped at another location to request a remake and was told thatās just how itās made, ānext time order a larger sizeā, and basically accused of trying scam them for free drinks. I ultimately called corporate and got a refund.
Iām writing this review because this isnāt the only issue. A few years ago they started making their Chai really watery. āThe trick is to ask for two shots!ā I get the caramel macchiato and itās 50% foam, so I have to remember to ask for no foam. Now I get the pink drink and I have to remember to ask for no ice.
Starbucks has gone from a fun treat on a girlsā day to a stressful experience, almost a game, where you have to remember to tell them how to make your drink correctly or youāre going to be disappointed and there are no redos because the staff is ājust trying to pay my billsā. Iām over it. I can go to McD for a mediocre drink at 1/3 the cost and better service. Good luck trying to sell $6 cups of ice during a recession.
Food: 1
Service: 5
Perlina Vigil
Worst customer service I have ever experienced!!! I recommend you to avoid this location by all means! They are really rude! Very disrespectful!
Atmosphere: 1
Food: 1
Service: 1
Perlina
The most rudest customer service ever!!! I came in to this location today at 5:00pm May 1st 2025. And by far the worst experience I have ever had! The lady that is working drive thru needs to be fired! She is very unprofessional and does not know how to talk to people. Because of her! I will not come to this location ever Again!!!
I'm not sure why I continue going to this location but every time I go they fill my cup up half way and for the prices we pay make.
Valerie Cisneros
The lady with the green hair was very rude and got upset when I told her my drink was wrong gave my iced when I ordered a latte.
Atmosphere: 1
Food: 1
Service: 1
Felipe Rodriguez
Drove in thru the drive thru @ 7:40 young lady with the green hair was rude had an attitude for some reasonā¦and even said(while i drove off @7:45) āoh btw we close at 8ā
Drew Durant
Went to the Drive-through my drink was incorrect so I had to go in the store then I had to wait 15 minutes to get mine drink while I watched 30 other people get theirs who ordered after me.
Atmosphere: 1
Food: 1
Service: 1
Anh Halcromb
Payed $10 for my drink for it to come out wrong! Wow! It even say it on the label what was on there. But Guy at the register was soo nice.
Good and Fast!
Atmosphere: 5
Food: 5
Service: 5
Love starbucks period
Atmosphere: 5
Food: 5
Service: 5
Good drinks- fun atmosphere š love it here.
Atmosphere: 3
Food: 3
Service: 3
This is the worst service I've ever ordered at Starbucks. I chose one without ice, and they directly made me a cup of matcha full of foam. There is no matcha flavor at all. In the picture, the amount of a large cup is only a quarter at the end, and the rest is all foam. If you can't make matcha without ice, you can disable the de-icing function. It's simply deceiving consumers.
Service: 1
I went to the Starbucks that was off of Quincy and Piccadilly. I don't usually go to the Starbucks but probably will start going. Everybody was incredibly kind. My only comment would be to please educate the staff that coffee mochas without whipped cream only get one quarter inch of foam. This seems to be a common problem wherever I go to a Starbucks. I love Starbucks I think Jerome runs a tight ship. Thank you everybody.
Atmosphere: 5
Food: 5
Service: 5
Went through drive thru and paid $13 for two small pink drinks as a treat for the kiddos. As weāre pulling out of the parking lot I hear āWe forgot to say āno iceā.ā Kids are sitting there with full cups of ice and the drink is already gone. They canāt even reach the boba I paid the extra $1.25 for.
We were on our way somewhere so I stopped at another location to request a remake and was told thatās just how itās made, ānext time order a larger sizeā, and basically accused of trying scam them for free drinks. I ultimately called corporate and got a refund.
Iām writing this review because this isnāt the only issue. A few years ago they started making their Chai really watery. āThe trick is to ask for two shots!ā I get the caramel macchiato and itās 50% foam, so I have to remember to ask for no foam. Now I get the pink drink and I have to remember to ask for no ice.
Starbucks has gone from a fun treat on a girlsā day to a stressful experience, almost a game, where you have to remember to tell them how to make your drink correctly or youāre going to be disappointed and there are no redos because the staff is ājust trying to pay my billsā. Iām over it. I can go to McD for a mediocre drink at 1/3 the cost and better service. Good luck trying to sell $6 cups of ice during a recession.
Food: 1
Service: 5
Worst customer service I have ever experienced!!! I recommend you to avoid this location by all means! They are really rude! Very disrespectful!
Atmosphere: 1
Food: 1
Service: 1
The most rudest customer service ever!!! I came in to this location today at 5:00pm May 1st 2025. And by far the worst experience I have ever had! The lady that is working drive thru needs to be fired! She is very unprofessional and does not know how to talk to people. Because of her! I will not come to this location ever Again!!!
It's a nice Starbucks
Staff is very friendly even when busy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Restaurantji Recommends
I'm not sure why I continue going to this location but every time I go they fill my cup up half way and for the prices we pay make.
The lady with the green hair was very rude and got upset when I told her my drink was wrong gave my iced when I ordered a latte.
Atmosphere: 1
Food: 1
Service: 1
Drove in thru the drive thru @ 7:40 young lady with the green hair was rude had an attitude for some reasonā¦and even said(while i drove off @7:45) āoh btw we close at 8ā
Went to the Drive-through my drink was incorrect so I had to go in the store then I had to wait 15 minutes to get mine drink while I watched 30 other people get theirs who ordered after me.
Atmosphere: 1
Food: 1
Service: 1
Payed $10 for my drink for it to come out wrong! Wow! It even say it on the label what was on there. But Guy at the register was soo nice.
Food: 1
Service: 3
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