The absolute worst customer service i have ever experienced. Got a lard fry and a big mac, they only filled my fries up halfway and no sauce on the burger. At this point, I'd rather drive across town to get food because this is the 2nd time they've messed up my order ALONG with being treated awful. Hopefully they get better or stop hiring people that don't care about their job, from the looks of it there's way too many bad reviews and complains. DO BETTER!!!!! They also made me wait to make an order, but took someone else's that pulled up to the other drive through section after I had already been waiting for at least 5 minutes!
Atmosphere: 1
Food: 1
Service: 1
Kristy Green
Change your fryer oil!!!
Food: 2
Service: 5
suzanne Beaumont
My grandson loves to come play here, it's clean and friendly and we have so much fun. The staff is friendly
Atmosphere: 5
Food: 5
Service: 5
George Clark
Same as usual, hit the spot
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hamburger, French Fries
Teryl Harman
The Manager Ben was very polite & helpful!
Atmosphere: 5
Food: 5
Service: 5
frost frost (Frosty)
By far one the best restaurants I've been to. Managers are ontop of everything and staff are very friendly! Kid play area very clean and staff stay ontop of it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Big Mac, French Fries
Trina Gallegos
Horrible customer service. The girl taking our order was real short and rude. When I pulled up to the window I asked if she disliked her job and she stated only when dealing with people like you. I didn't expect that comment as I was not rude to her. She had a attitude from the get go. When asked for a Manager a young kid came to the window and said his name was Frank and he was a Manager (doubt he was). He was just as rude and stated he heard the order placed, then I stated then you hear the way she is treating customers and your okay with that? He just said HAVE A NICE Day and closed the window. I come here daily and the morning crew is excellent so I was surprised by the way I was treated by this lady. She should not be at the window taking orders.
Atmosphere: 1
Food: 3
Service: 1
Kevin Gillespie
Food tastesd old, terrible. My fries were cold and my mcchicken had no sauce and was cooked to a crisp.
Atmosphere: 2
Food: 1
Service: 3
christina lansing
Wow, we got to the second window and when we realized the ice cream machine actually worked, we asked the lady if we could add an ice cream to the order. Every single time we’ve been before, they didn’t have it. We were excited. The lady at the window was so rude. She sighed really loud and was like “we clearly don’t have a register up here but I’ll get it if you really want it.” We said “no, nevermind” and she walked off without giving us the rest of our order to make the ice cream we said we didn’t want because of her attitude. My daughter has literally been calling these people everyday looking for work and they have someone like that? My daughter would never disrespect people like that. Your hiring manager needs to take less vacations and actually talk to these people before hiring them.
Sara Demello
I was waiting patiently for my food when this very rude and unprofessional manager Tyeler started screaming and cussing at the crew and her fellow manger. It was so loud I could hear everything about a new person training and being sent on break before a rush. I get they were busy but that was the most uncalled for thing especially with a lobby full of people and a drive through with everyone who can hear you. This makes me wanna contact corporate because who knows what else she’s sitting there screaming at other people about makes for a very bad work environment and place to take ur littles out to eat
The fries were cold, again. And the sandwich was not fresh. I try to give McDonalds a fair shot because I’ve always loved it. But lately you’re failing. And the old guy manager is not very nice or professional. I asked for fresh fries and was simply told” No” even tho I hadn’t even left the store!
Atmosphere: 1
Food: 1
Service: 1
Dom G.
Edited a previous review because of the continuous poor service, wrong food and terrible etiquette towards customers. It seems like the issues is the younger groups and shifts like 5pm and after. Use me as the negative star button...
Atmosphere: 1
Food: 2
Service: 1
Marissa
Their play place is sparkling clean and the service is the absolute best I’ve ever had at a McDonald’s. It’s the best place for a “night off” from cooking and the kids can play and have a blast. Legit this is my favorite McDonald’s location.
Atmosphere: 5
Food: 4
Service: 5
May Sandifer
I drove over to get a to go order. Picked up the bag and drove home. At home I discovered the order was incomplete. I called them and got told the couldn't refund unless I was there. Only solutions the offer is for me to drive back over to the store. They do not respect the time of other people. Why was the bag set up for pick up when it was incomplete? Makes no sense. Check the bag before leaving the store.
The absolute worst customer service i have ever experienced. Got a lard fry and a big mac, they only filled my fries up halfway and no sauce on the burger. At this point, I'd rather drive across town to get food because this is the 2nd time they've messed up my order ALONG with being treated awful. Hopefully they get better or stop hiring people that don't care about their job, from the looks of it there's way too many bad reviews and complains. DO BETTER!!!!! They also made me wait to make an order, but took someone else's that pulled up to the other drive through section after I had already been waiting for at least 5 minutes!
Atmosphere: 1
Food: 1
Service: 1
Change your fryer oil!!!
Food: 2
Service: 5
My grandson loves to come play here, it's clean and friendly and we have so much fun. The staff is friendly
Atmosphere: 5
Food: 5
Service: 5
Same as usual, hit the spot
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hamburger, French Fries
The Manager Ben was very polite & helpful!
Atmosphere: 5
Food: 5
Service: 5
By far one the best restaurants I've been to. Managers are ontop of everything and staff are very friendly! Kid play area very clean and staff stay ontop of it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Big Mac, French Fries
Horrible customer service. The girl taking our order was real short and rude. When I pulled up to the window I asked if she disliked her job and she stated only when dealing with people like you. I didn't expect that comment as I was not rude to her. She had a attitude from the get go. When asked for a Manager a young kid came to the window and said his name was Frank and he was a Manager (doubt he was). He was just as rude and stated he heard the order placed, then I stated then you hear the way she is treating customers and your okay with that? He just said HAVE A NICE Day and closed the window. I come here daily and the morning crew is excellent so I was surprised by the way I was treated by this lady. She should not be at the window taking orders.
Atmosphere: 1
Food: 3
Service: 1
Food tastesd old, terrible. My fries were cold and my mcchicken had no sauce and was cooked to a crisp.
Atmosphere: 2
Food: 1
Service: 3
Wow, we got to the second window and when we realized the ice cream machine actually worked, we asked the lady if we could add an ice cream to the order. Every single time we’ve been before, they didn’t have it. We were excited. The lady at the window was so rude. She sighed really loud and was like “we clearly don’t have a register up here but I’ll get it if you really want it.” We said “no, nevermind” and she walked off without giving us the rest of our order to make the ice cream we said we didn’t want because of her attitude. My daughter has literally been calling these people everyday looking for work and they have someone like that? My daughter would never disrespect people like that. Your hiring manager needs to take less vacations and actually talk to these people before hiring them.
I was waiting patiently for my food when this very rude and unprofessional manager Tyeler started screaming and cussing at the crew and her fellow manger. It was so loud I could hear everything about a new person training and being sent on break before a rush. I get they were busy but that was the most uncalled for thing especially with a lobby full of people and a drive through with everyone who can hear you. This makes me wanna contact corporate because who knows what else she’s sitting there screaming at other people about makes for a very bad work environment and place to take ur littles out to eat
Service: 1
Restaurantji Recommends
Always good and fast at this location
Atmosphere: 4
Food: 5
Service: 5
The fries were cold, again. And the sandwich was not fresh. I try to give McDonalds a fair shot because I’ve always loved it. But lately you’re failing. And the old guy manager is not very nice or professional. I asked for fresh fries and was simply told” No” even tho I hadn’t even left the store!
Atmosphere: 1
Food: 1
Service: 1
Edited a previous review because of the continuous poor service, wrong food and terrible etiquette towards customers. It seems like the issues is the younger groups and shifts like 5pm and after. Use me as the negative star button...
Atmosphere: 1
Food: 2
Service: 1
Their play place is sparkling clean and the service is the absolute best I’ve ever had at a McDonald’s. It’s the best place for a “night off” from cooking and the kids can play and have a blast. Legit this is my favorite McDonald’s location.
Atmosphere: 5
Food: 4
Service: 5
I drove over to get a to go order. Picked up the bag and drove home. At home I discovered the order was incomplete. I called them and got told the couldn't refund unless I was there. Only solutions the offer is for me to drive back over to the store. They do not respect the time of other people. Why was the bag set up for pick up when it was incomplete? Makes no sense. Check the bag before leaving the store.
Atmosphere: 1
Food: 2
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