I’ve been a loyal customer of The Human Bean for a while, spending over $60 through their new to me app and excitedly working toward my first free coffee. However, when I finally believed I had earned enough rewards, I was incredibly disappointed by the lack of clarity and poor customer service I encountered. Unlike other coffee chains, where rewards systems are straightforward (e.g., Starbucks), The Human Bean’s reward system seems convoluted. When I attempted to redeem my reward, I was told my order didn’t qualify for their "upper echelon" of rewards—a detail that was never clearly explained when I first signed up.
I had planned to use my rewards that day and mentioned this to the staff, but their response was essentially, “sorry.” To make matters worse, because I didn’t have my debit card on me, I was simply met with blank stares, as if to say “tough luck—come back after buying more.” The lack of care in this interaction was astounding. I left without my coffee or even the complimentary water that should have been a basic gesture of courtesy.
While I understand businesses aren’t obligated to give away products, the unwillingness to offer even a simple water was laughable. I can't help but think that any other coffee shop would have not only honored the reward but also offered a better customer experience. The Human Bean’s handling of this situation was incredibly disappointing, and I certainly won’t be returning. For anyone considering Human Bean, be warned: the customer service is far from good or even normal compared to it’s competitors.
Service: 1
Ali
Okay, I love The Human Bean! The drinks are delicious every single time. It's not a gamble like it can be in some other shops. Everyone is super nice, and it doesn't take me 20 minutes to get my drink. Coffee not your thing? Their smoothies are delicious. The piña colada smoothie is my absolute favorite. Oh, and those chocolate covered beans they give you with your drink? Definitely recommend!
I love their drinks don’t get me wrong but unfortunately I had asked if I could pay for the person behind me that I knew and come to find out they didn’t when I had asked to double checked to see if they did add the persons order on my bill they said yes so leaves me wondering if they charged it double not Very satisfied with that customer service:/
Service: 1
Dan Taylor
Coffee was acidic not mixed well and lacked enough ice we ended up throwing away 2 drinks
Douglas Winter
Fast service always with a smile and great attitude. Only complaint is the high pricing. But I still go so not to much to complain about.
Kid-friendliness: Always help the kids with something special for them.
The coffee is amazing and Brooke is super sweet and always going above and beyond to make sure her customers leave happy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: To Go Box - Snowy Mocha
Victor Maitland
Typically I order a latte, this time I ordered a cappuccino because I wanted foam on my latte and they told me if I wanted foam on my latte that I should order a cappuccino so this time I ordered a cappuccino there was still no foam. Can't quite understand why they don't steam their milk the right way. Ordered a lot of lattes in my life this is the one place they just can't seem to get it right. Maybe they'd have better luck serving water
We are from Minnesota and have high expectations of coffee. This place reaches the highest level of quality and amazing customer service. We will definitely be back when visiting our family. Great robust flavors and a plethora of options. Amazing!!
Atmosphere: 5
Food: 5
Service: 5
James Tutor
Good coffee doesn't taste burnt like Starbucks does.
I’ve been a loyal customer of The Human Bean for a while, spending over $60 through their new to me app and excitedly working toward my first free coffee. However, when I finally believed I had earned enough rewards, I was incredibly disappointed by the lack of clarity and poor customer service I encountered. Unlike other coffee chains, where rewards systems are straightforward (e.g., Starbucks), The Human Bean’s reward system seems convoluted. When I attempted to redeem my reward, I was told my order didn’t qualify for their "upper echelon" of rewards—a detail that was never clearly explained when I first signed up.
I had planned to use my rewards that day and mentioned this to the staff, but their response was essentially, “sorry.” To make matters worse, because I didn’t have my debit card on me, I was simply met with blank stares, as if to say “tough luck—come back after buying more.” The lack of care in this interaction was astounding. I left without my coffee or even the complimentary water that should have been a basic gesture of courtesy.
While I understand businesses aren’t obligated to give away products, the unwillingness to offer even a simple water was laughable. I can't help but think that any other coffee shop would have not only honored the reward but also offered a better customer experience. The Human Bean’s handling of this situation was incredibly disappointing, and I certainly won’t be returning. For anyone considering Human Bean, be warned: the customer service is far from good or even normal compared to it’s competitors.
Service: 1
Okay, I love The Human Bean! The drinks are delicious every single time. It's not a gamble like it can be in some other shops. Everyone is super nice, and it doesn't take me 20 minutes to get my drink. Coffee not your thing? Their smoothies are delicious. The piña colada smoothie is my absolute favorite. Oh, and those chocolate covered beans they give you with your drink? Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Covered Espresso Beans
I love their drinks don’t get me wrong but unfortunately I had asked if I could pay for the person behind me that I knew and come to find out they didn’t when I had asked to double checked to see if they did add the persons order on my bill they said yes so leaves me wondering if they charged it double not Very satisfied with that customer service:/
Service: 1
Coffee was acidic not mixed well and lacked enough ice we ended up throwing away 2 drinks
Fast service always with a smile and great attitude. Only complaint is the high pricing. But I still go so not to much to complain about.
Kid-friendliness: Always help the kids with something special for them.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Muffin Tops, Java Chip Smoothie
Always quick service always good Brew!
Atmosphere: 5
Food: 5
Service: 5
Great coffee!
The coffee is amazing and Brooke is super sweet and always going above and beyond to make sure her customers leave happy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: To Go Box - Snowy Mocha
Typically I order a latte, this time I ordered a cappuccino because I wanted foam on my latte and they told me if I wanted foam on my latte that I should order a cappuccino so this time I ordered a cappuccino there was still no foam. Can't quite understand why they don't steam their milk the right way. Ordered a lot of lattes in my life this is the one place they just can't seem to get it right. Maybe they'd have better luck serving water
Atmosphere: 5
Food: 1
Service: 5
Fast and great coffe
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fast, always friendly and very tasty.
Food: 5
Service: 5
We are from Minnesota and have high expectations of coffee. This place reaches the highest level of quality and amazing customer service. We will definitely be back when visiting our family. Great robust flavors and a plethora of options. Amazing!!
Atmosphere: 5
Food: 5
Service: 5
Good coffee doesn't taste burnt like Starbucks does.
Atmosphere: 3
Food: 5
Service: 4
Very good coffee. Nice people too.
If you want Tasty drive up coffees.
Atmosphere: 5
Food: 5
Service: 5
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