First off I ordered 3 drinks and wasnt given a cup holder. After 2 minutes of me trying to get one of the 10 girls working attention to ask for 1, I finally was handed one. Then 1 of my drinks spilt all over the counter. And to no surprise none of the 10 females working would help me. I spent $ for 3 frapps but only left with 2. What a waste of $ worst customer service I've ever encountered. To top it all off the drink that spilt was for my daughter bday today.
Atmosphere: 1
Food: 1
Service: 1
Celeste Cawley
Amanda is awesome
Atmosphere: 5
Food: 5
Service: 5
Lauren Carrera
I sure love when my entire $8 coffee ends up all over the front seat of my car because the baristas at this location can’t seem to put the lid ALL the way on. This has happened more than once at this specific location I can’t tell you how much it sucks to not only waste money on my drink but now I am gonna have to pay to have my seat cleaned. Not cool….
Service: 1
Angelica Buzo
If I could give this Starbucks a zero I would! The workers are so disrespectful and passive aggressive! They will treat you like you’re ignorant. I had placed an online order it’s been 10 minutes when I pulled up to the drive thru, I told them about my order “here to pick up an online order” she’s like uggh right away like do you not know we’re not magicians you’re doing to have to wait!!” The thing is I was nice and it had been 10 minutes already they were not busy at all either, but it’s fine not a big deals I can wait I don’t mind, but she kept on reappearing herself I just said okay that’s fine. When in the window she was making faces her attitude and behavior was very poor. I never gaved her a hard time I understand. I mean I have worked customer service I totally get it. Like I understand if you’re having a bad day but that’s just so mean and rude! Like sis find a different job! Anyway it’s not the first time they are rude! So I would not recommend because their vibe will throw you off plus my order was incorrect as well. It’s a long review but I just wanted to express this is not the first time they act this way! It’s 7 out of 10 times that’s how many times we’ve been there and that’s how they act. I’m sorry but no!
Shoshanna Murphy
Literally the third time trying this particular location . Never has the cup been all the way full but this last time is ridiculous: so empty . Charge 7 dollars for a coffee fill it up to the size I ordered . And the man working the window just nonchalantly giving it to me like you wouldn’t like this service or this happening to you . Seriously I wouldn’t mind 7 dollars of they were just capable of filling up a cup .
Service: 1
Nicole Garcia
Almost every time I come to this location my drinks never taste the way they should. On top of that the ladies have an attitude or get argumentative when we ask for our drinks to be corrected ( above worked for Starbucks before so I know that the way this location is running isn’t right). I will drive to a farther location to get my drinks now.
Service: 1
Elizabeth Olivas
Every time I come to this location my drink is NEVER made right and NEVER taste the way it should. Not sure if they are just in a hurry or if they have employees that don’t know what they are doing but my drinks always taste like straight milk no flavor or anything. On top of it the other day I put in a mobile order online, came through the drive thru and gave them my name they said they would have it ready for me when I got to the window. Keep in mind I’m waiting in the line for quit a while so I’m expecting my drink and food item will be handed to me as soon as I pull up because one I’ve been waiting a while already two it was placed online a head of time. I get to the window after waiting forever and the lady tells me they are out of my choice of flavor for my tea and they are out of my food item and then asks me what I would like in replacement. So at this point after a long wait online and even placing my order a head of time on the app my stuff still isn’t made ? Why wouldn’t they ask me for my replacements when I pulled up to the ordering screen. I was 15 minutes late to work because of this. Not to mention I am a former Starbucks employee so I know how drinks should taste, I know how they should be made, AND I know that once you run out of an item you should mark them as “out of stock” on the mobile app so you don’t run into any issues like the one I ran into. This is ridiculous I hope a GM sees this and makes some changes.
Atmosphere: 1
Food: 1
Service: 1
Steve Ramser
Very friendly staff.
Atmosphere: 5
Food: 4
Service: 5
Erica Pineda
This place has always been okay but recently some of these ladies have had a serious attitude problem when it comes to fixing mistakes. I came here through the driveway and ordered a Grande when I pulled up to the window I received a tall. When told about the mistake I was treated very unkindly and with extreme attitude with one of the baristas (Abbie) snapping back at me saying NO . You ordered a small. I explained that no I had ordered a grande the drive through barista (Amanda) rolled her eyes at me and made me get out the drive through and come in to get my drink since it was “my mistake”. I didn't want to cause a stir so I did just that but I was very upset. After I came in they were all huddled talking and making me feel uncomfortable as if they were talking about me. Again I stayed quietly but this is very unprofessional. I received my drink by a much kinder person but it did seem like they just dumped the previous drink in a grand cup and added more ice. I really felt uncomfortable so I diddnt say anything and just left. It’s unbelievable that these ladies can throw such attitudes and tantrum over a simple small mistake that they made. Where is the accountability? You pay all this money for some what okay coffee and shitty attitudes? I get working in customer service can be a lot but cmon it’s early in the morning some of us are just trying to start our day on a good note with some coffee. Shaking my head disappointed in this place
I literally wanted to PURCHASE in other words BUY in other words PAY them for a large cup of ice nothing else and they told me no, they said I had to buy a regular drink in order to buy a cup of ice it literally does not get any dumber than that
Tori G
This was the worst experience I’ve had at a Starbucks. I went through the drive through ordered a Brown Sugar Shaken Espresso with Salted Caramel Cold Foam. The drink was not made right. I get this drink about 5 times a week, I know how it is or is not supposed to taste. I asked to get the drink remade and pulled back up to the window and the lady standing there did not even make eye contact with me. She then told me to ‘try the drink and make sure it tastes right.’ Which one is ridiculous. Even by the color I could tell the drink was STILL made wrong. They also add cinnamon there was no cinnamon in the drink. The lady working the window I believe her name was Rhonda or something with an R. She was very clearly incompetent and lacked pretty basic but vital skills that are seemingly required for costumer service.
Atmosphere: 1
Food: 1
Service: 1
Romero Flor
Yum 😋
Joel Gutierrez
Ordered two large hot coffees that came out luke warm and half full, somehow these people have the gal to ask for a tip on overpriced bs
First off I ordered 3 drinks and wasnt given a cup holder. After 2 minutes of me trying to get one of the 10 girls working attention to ask for 1, I finally was handed one. Then 1 of my drinks spilt all over the counter. And to no surprise none of the 10 females working would help me. I spent $ for 3 frapps but only left with 2. What a waste of $ worst customer service I've ever encountered. To top it all off the drink that spilt was for my daughter bday today.
Atmosphere: 1
Food: 1
Service: 1
Amanda is awesome
Atmosphere: 5
Food: 5
Service: 5
I sure love when my entire $8 coffee ends up all over the front seat of my car because the baristas at this location can’t seem to put the lid ALL the way on. This has happened more than once at this specific location I can’t tell you how much it sucks to not only waste money on my drink but now I am gonna have to pay to have my seat cleaned. Not cool….
Service: 1
If I could give this Starbucks a zero I would!
The workers are so disrespectful and passive aggressive! They will treat you like you’re ignorant. I had placed an online order it’s been 10 minutes when I pulled up to the drive thru, I told them about my order “here to pick up an online order” she’s like uggh right away like do you not know we’re not magicians you’re doing to have to wait!!” The thing is I was nice and it had been 10 minutes already they were not busy at all either, but it’s fine not a big deals I can wait I don’t mind, but she kept on reappearing herself I just said okay that’s fine. When in the window she was making faces her attitude and behavior was very poor. I never gaved her a hard time I understand. I mean I have worked customer service I totally get it. Like I understand if you’re having a bad day but that’s just so mean and rude! Like sis find a different job! Anyway it’s not the first time they are rude! So I would not recommend because their vibe will throw you off plus my order was incorrect as well. It’s a long review but I just wanted to express this is not the first time they act this way! It’s 7 out of 10 times that’s how many times we’ve been there and that’s how they act. I’m sorry but no!
Literally the third time trying this particular location . Never has the cup been all the way full but this last time is ridiculous: so empty . Charge 7 dollars for a coffee fill it up to the size I ordered . And the man working the window just nonchalantly giving it to me like you wouldn’t like this service or this happening to you . Seriously I wouldn’t mind 7 dollars of they were just capable of filling up a cup .
Service: 1
Almost every time I come to this location my drinks never taste the way they should. On top of that the ladies have an attitude or get argumentative when we ask for our drinks to be corrected ( above worked for Starbucks before so I know that the way this location is running isn’t right). I will drive to a farther location to get my drinks now.
Service: 1
Every time I come to this location my drink is NEVER made right and NEVER taste the way it should. Not sure if they are just in a hurry or if they have employees that don’t know what they are doing but my drinks always taste like straight milk no flavor or anything. On top of it the other day I put in a mobile order online, came through the drive thru and gave them my name they said they would have it ready for me when I got to the window. Keep in mind I’m waiting in the line for quit a while so I’m expecting my drink and food item will be handed to me as soon as I pull up because one I’ve been waiting a while already two it was placed online a head of time. I get to the window after waiting forever and the lady tells me they are out of my choice of flavor for my tea and they are out of my food item and then asks me what I would like in replacement. So at this point after a long wait online and even placing my order a head of time on the app my stuff still isn’t made ? Why wouldn’t they ask me for my replacements when I pulled up to the ordering screen. I was 15 minutes late to work because of this. Not to mention I am a former Starbucks employee so I know how drinks should taste, I know how they should be made, AND I know that once you run out of an item you should mark them as “out of stock” on the mobile app so you don’t run into any issues like the one I ran into. This is ridiculous I hope a GM sees this and makes some changes.
Atmosphere: 1
Food: 1
Service: 1
Very friendly staff.
Atmosphere: 5
Food: 4
Service: 5
This place has always been okay but recently some of these ladies have had a serious attitude problem when it comes to fixing mistakes. I came here through the driveway and ordered a Grande when I pulled up to the window I received a tall. When told about the mistake I was treated very unkindly and with extreme attitude with one of the baristas (Abbie) snapping back at me saying NO . You ordered a small. I explained that no I had ordered a grande the drive through barista (Amanda) rolled her eyes at me and made me get out the drive through and come in to get my drink since it was “my mistake”. I didn't want to cause a stir so I did just that but I was very upset. After I came in they were all huddled talking and making me feel uncomfortable as if they were talking about me. Again I stayed quietly but this is very unprofessional. I received my drink by a much kinder person but it did seem like they just dumped the previous drink in a grand cup and added more ice. I really felt uncomfortable so I diddnt say anything and just left. It’s unbelievable that these ladies can throw such attitudes and tantrum over a simple small mistake that they made. Where is the accountability? You pay all this money for some what okay coffee and shitty attitudes? I get working in customer service can be a lot but cmon it’s early in the morning some of us are just trying to start our day on a good note with some coffee. Shaking my head disappointed in this place
Atmosphere: 1
Service: 1
Best Starbucks in the metro area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Croissant, Double-Smoked Bacon Cheddar & Egg Sandwich, Chocolate Croissant
Restaurantji Recommends
I literally wanted to PURCHASE in other words BUY in other words PAY them for a large cup of ice nothing else and they told me no, they said I had to buy a regular drink in order to buy a cup of ice it literally does not get any dumber than that
This was the worst experience I’ve had at a Starbucks. I went through the drive through ordered a Brown Sugar Shaken Espresso with Salted Caramel Cold Foam. The drink was not made right. I get this drink about 5 times a week, I know how it is or is not supposed to taste. I asked to get the drink remade and pulled back up to the window and the lady standing there did not even make eye contact with me. She then told me to ‘try the drink and make sure it tastes right.’ Which one is ridiculous. Even by the color I could tell the drink was STILL made wrong. They also add cinnamon there was no cinnamon in the drink. The lady working the window I believe her name was Rhonda or something with an R. She was very clearly incompetent and lacked pretty basic but vital skills that are seemingly required for costumer service.
Atmosphere: 1
Food: 1
Service: 1
Yum 😋
Ordered two large hot coffees that came out luke warm and half full, somehow these people have the gal to ask for a tip on overpriced bs
Service: 1
Amazing service and staff
Atmosphere: 5
Food: 5
Service: 5
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