Double Eagle Hotel & Casino

Great play and stay and slots so fun

Everyone is so nice and accommodaating.
Games were good. Had a great time.

Came here to eat at Lombard’s because Dynamite Dicks’s was too busy. We are from the springs and contemplated going back home to eat but wanted something nice to eat in cripple creek(we should have just gone home). I ordered the burger and suddenly felt like I was back in middle school because the burger looked like something out of a school cafeteria and tasted like it too. My dogs will enjoy the soggy bun with their dinner tonight. My Mom ordered the open face roast beef which will also be going to our dogs because it was so soggy it fell apart when she tried to eat it. Let’s not even talk about the service….
Save your money and go somewhere else.

I’ve been a member of double Eagle for years and years but only lately have it been my number one go to Casino. Not only the staff members are just excellent. They go above and beyond to help you.
Like Alex he is amazing. He’s a floor tech and he really goes above and beyond to help. Please recognize his good leadership skills and customer service skills.
Also, Jerry ,(front desk agent ) helped me to leave feeling a sense of satisfaction and well as genuinely been taken care of going above and beyond his normal duties. Please recognize these two for going the extra mile to make me happy and satisfied with the outcome of a sticky situation when the machine froze during a bonus. They’ve handled it great and I was satisfied and left a huge smile, knowing I had to give them recognition as well as hopefully you will.

Thank you !
Carmen Q

We stayed on a hectic, busy weekend (9/26-9/28) and the staff was incredible! Hotel Manager, Frank, moved Heaven and Earth to get my father into his room quickly, so he could access privacy for his medical needs. When I arrived to check-in the next day, they had my room ready, early, because evening GM, Amy, cleaned the rooms, HERSELF! Double Eagle is knowledgeable and respectful of registered ADA Service animals (thank you, Guest Services Rep, Aliyah, for making check-in smooth and for not making me fight for my rights). DE is one of the few places which still accepts families in the hotel with open arms, and the non-smoking rooms do not smell of smoke, which is great for the children/asthmatics in our family. Thank you, Double Eagle, for making our stay and my son's 21st birthday so special!!!!

Awesome casino

My husband and I wanted the Prime Rib at the Double Eagle so we went to the restaurant Lombards on Sept 20th. When we got there is was 930 pm, they close at 11pm.There were other customers there waited to be seated. When Johnny came to seat us he grabbed the menu's and looked at his watch, walked pass the table threw the menu's and silverware on the table and we never saw him again. There were other customers picking up food and I think 7 tables they had people.Workers kept walking by us, not one took our order or even asked if we wanted a drink. After 15 mins or so we walked out. We drove up the road to the Golden Nugget and got the best service at the Salt Grass. Within 15 mins there we had drinks, great food and great service.
Don't waste your time at Lombards.

Friendly clean

I love the staff! Natalie and Frank are the best at the front desk! My husband and I were here in July and we are back in August! Thanks to all!!!

So..we come here almost every weekend. This time i need to mention things. First off..poor me..lost hundreds of dollars while everyone around me was winning :( booo!!
Okay now to the things that matter. Service is always GREAT. I truley love the employees. I was dissapointed in our dinner. My wings that they do on weekends were soo dry. I could not even eat them. I dont understand how they get it that bad. I had to buy vending machine snacks so i didnt go to bed hungrey. Next..our room... both the bathtub and sink was clogged. Filled with water inatantly... and the tv had zero sound. . But i slept good..my husbands back hurts from the bed though.

Juan the bartender is excellent!! Made us feel like family. Best employee!!!!!!!!!

Great place and service. We are disabled and the accommodations are great. Highly recommend to stY there.

We dined at the casino restaurant on Saturday, August 16th, and the experience was appalling. Our waitress openly argued with her manager about her hours and end of shift directly beside our table—an unprofessional display that set the tone for the evening. Meanwhile, another server, an older woman, was delivering plates of food while visibly coughing on guests’ meals. The restaurant was nearly empty, yet it still took over 30 minutes for our order to arrive.

When we finally received our bill, we inquired about a military discount. Instead of honoring it, the restaurant inexplicably charged us twice—once for $55 and again for $71. Despite multiple attempts to resolve this, every phone call has been met with dismissive excuses, condescension, and a complete lack of accountability. Staff essentially implied we must have “forgotten” ordering food twice, which is insulting at best.

At this point, dealing with this establishment feels like an exercise in lowering one’s intelligence. The service is unprofessional, the hygiene unacceptable, and the management incompetent. Avoid this place unless you enjoy being overcharged and disrespected.

Breakfast was good. Due to covid they were a little shorthanded. The waitress was new but she was fantastic and very friendly!

The complimentary rooms have the most uncomfortable beds ever. The staff are all super helpful and friendly. Been pretty tough to get a win though. Thanks Double Eagle.