My husband almost got bit by a dog, and the casino people blamed him. Saying that he shouldn't have tried to pet the dog...he didn't. They sided with the local woman whose partner works there. If you have a dog that tends to bite, it should not be brought into such an establishment. What happened to "listen to the customer"...he had no reason to lie! Why the heck are animals allowed in a casino in the first place. It was so dark and not very happy service in the casino anyway. We won't likely go back there again. Especially when the casino manager didn't believe him, too many other places to visit down the block. I was so disappointed ?, made me upset for the rest of the day.
monica ruybal
We went in to town for the Ice Castles, so the location of this hotel is perfect. Plenty of covered parking and walking distance to everything else. We aren't very picky travelers, but there are few things that made this stay not terribly enjoyable. The rooms are very outdated, which is not a huge deal for us, but it was very dark and dingy feeling, and had a bit of a musty smell which made the first impression not great. Although the weather was somewhat cold, the rooms and the hotel itself were unbearably warm. We even turned the temperature way down in our room and didn't sleep at all because we felt like we were in a sauna. Also, the television in the room would only play one channel. No matter what we did with the remote, we couldn't change it to anything else. Not that we are spending a ton of time watching tv in our room, but when getting ready for the day or after winding down from the day, it would have been nice to not have to watch the same episodes on the same channel over and over again, especially since we were up so late unable to sleep due to the extremely warm room. The staff was very nice, but I did feel bad for the bartenders as it seemed like there were only two people working the entire two level casino floor, and two people can't possibly give great service to an entire casino. They did a great job, but I could visibly see the stress on their faces. All in all the stay was ok, and going into it I felt as though we got a decent deal on the room with the location being our main factor, but after it was said and done, I was very disappointed that we paid what we paid for the experience that we had.Rooms: Old, dark, dingy, too hot, tv's only have one channel that barely works
Service: 4
Eric Mackey
This hotel is perfect for a weekend getaway. All of the staff, to include random service people, who we would see in elevators, ect were so welcoming. This hotel provides superior hospitality.
Service: 5
devin evans
The only thing is the beds are really hard and not very comfortable and I can hear the heater run all night long here kind of
Service: 2
Amanda D
Non refundable pet fee of $100.... um are you serious???
Service: 1
tesa buckley
Rooms: You get what you pay for.
Service: 5
Samira Abreu
Great
Service: 5
Liberty Liercke
We love the promotions from this casino/hotel. Keeps me coming back for more.
Service: 5
Lloyd Hargis
Everything was great. Rooms were your standard casino room. They did take pets so that is a plus. Nothing was disappointing. We had a good time there. Staff was great.Rooms: Pet are allowed.Walkability: All the casinos and sights are within walking distance.
Service: 5
Kevin Chiappone
This had no reason to not be a 5 star rating but one person ruined the experience. We arrived early and we knew it, we asked about checking in but the rooms were not ready. No problem as that was expected. We were told that 4 was check in time but we could check back at 3. We went and had lunch, walked the town and lost some money gambling. All good, enough time had passed and it was 3:30, we went back to check in and there were three people behind the counter, in the center was the woman that we talked to earlier, she was the only sitting so easy to spot. We also saw people checking in with the other two ladies at the desk. We went to check in with the same lady we had spoken to earlier and we were told that the rooms were not ready and to come back at 4. That seemed odd since we saw other people checking in but okay, we came back at 4, same story, rooms not ready come back in half an hour, same woman at the desk in the middle sitting down, she spoke down to us and was quite rude. She pointed to the "checkin at 4 sign" at the counter. We asked for a manager twice but she refused. We stayed close and continued to watch as others were getting checked in. I flagged down a lady that I had seen at the desk and asked her to simply verify that our rooms were not ready. She said that she would check. She came back in a few minutes, walked us to the desk and we were checked in by a different lady at the counter. All good. We were having a great time and everyone was super friendly and accommodating except for that one woman at the desk. Why she was mean and angry we will probably never know but she was certainly not the type of person that every other staff member in the hotel, restaurant and casino was like. We had a wonderful time despite the actions of that one woman. Next time we are in Cripple Creek we would not hesitate to go back to the Double Eagle but will never forget how our visit was marred while repeatedly trying to check in by one angry employee at the checkin desk. Once again, everyone else that we interacted with was a joy to work with.Rooms: After a difficult time trying to check in we were taken care of and made it to our rooms. They were clean, quiet and everything worked in the room as expected.Nearby activities: Lots to do but gambling is the main draw.Food & drinks: Restaurant in the casino was top notch with a great staff
So let me start by saying eveyone at the hotel was very kind and polite to me and my kids. It was very close to the ice castles and they had a pretty good restaurant on site.But the room was pretty crummy. Supposedly had satellite TV but I believe there was only 5 channels that were satellite, 2 without sound. And the Wi-Fi was basically nonexistent. In terms for a family spending time in the hotel room it just wasn't very fun
Service: 5
Bever Branson
Best barista style coffee in Cripple Creek, art show, lots of really nice items to buy.Walkability: We parked at top level of the Double Eagle parking garage, power doors auto open, ramp to mezzanine floor of the casino and coffee via elevator or very nice stairs down to street level.One of only Few coffee spots on Bennett Avenue in Cripple Creek easily accessed without going through casino area.
Service: 5
Lin Gonzalez
Awful
Service: 3
Tj Speckman
Have always stayed here. Not anymore. Can't get points cause the readers on the machines don't work. So forget getting your room comped. No free breakfast for staying here. No coffee machine in room. Some TV channels have no sound..No maid service.Just over all sad.
Service: 1
Chucky Lives
If you wanna come to have a good, memorable time... DON'T COME HERE ??
My husband almost got bit by a dog, and the casino people blamed him. Saying that he shouldn't have tried to pet the dog...he didn't. They sided with the local woman whose partner works there. If you have a dog that tends to bite, it should not be brought into such an establishment. What happened to "listen to the customer"...he had no reason to lie! Why the heck are animals allowed in a casino in the first place. It was so dark and not very happy service in the casino anyway. We won't likely go back there again. Especially when the casino manager didn't believe him, too many other places to visit down the block. I was so disappointed ?, made me upset for the rest of the day.
We went in to town for the Ice Castles, so the location of this hotel is perfect. Plenty of covered parking and walking distance to everything else. We aren't very picky travelers, but there are few things that made this stay not terribly enjoyable. The rooms are very outdated, which is not a huge deal for us, but it was very dark and dingy feeling, and had a bit of a musty smell which made the first impression not great. Although the weather was somewhat cold, the rooms and the hotel itself were unbearably warm. We even turned the temperature way down in our room and didn't sleep at all because we felt like we were in a sauna. Also, the television in the room would only play one channel. No matter what we did with the remote, we couldn't change it to anything else. Not that we are spending a ton of time watching tv in our room, but when getting ready for the day or after winding down from the day, it would have been nice to not have to watch the same episodes on the same channel over and over again, especially since we were up so late unable to sleep due to the extremely warm room. The staff was very nice, but I did feel bad for the bartenders as it seemed like there were only two people working the entire two level casino floor, and two people can't possibly give great service to an entire casino. They did a great job, but I could visibly see the stress on their faces. All in all the stay was ok, and going into it I felt as though we got a decent deal on the room with the location being our main factor, but after it was said and done, I was very disappointed that we paid what we paid for the experience that we had.Rooms: Old, dark, dingy, too hot, tv's only have one channel that barely works
Service: 4
This hotel is perfect for a weekend getaway. All of the staff, to include random service people, who we would see in elevators, ect were so welcoming. This hotel provides superior hospitality.
Service: 5
The only thing is the beds are really hard and not very comfortable and I can hear the heater run all night long here kind of
Service: 2
Non refundable pet fee of $100.... um are you serious???
Service: 1
Rooms: You get what you pay for.
Service: 5
Great
Service: 5
We love the promotions from this casino/hotel. Keeps me coming back for more.
Service: 5
Everything was great. Rooms were your standard casino room. They did take pets so that is a plus. Nothing was disappointing. We had a good time there. Staff was great.Rooms: Pet are allowed.Walkability: All the casinos and sights are within walking distance.
Service: 5
This had no reason to not be a 5 star rating but one person ruined the experience. We arrived early and we knew it, we asked about checking in but the rooms were not ready. No problem as that was expected. We were told that 4 was check in time but we could check back at 3. We went and had lunch, walked the town and lost some money gambling. All good, enough time had passed and it was 3:30, we went back to check in and there were three people behind the counter, in the center was the woman that we talked to earlier, she was the only sitting so easy to spot. We also saw people checking in with the other two ladies at the desk. We went to check in with the same lady we had spoken to earlier and we were told that the rooms were not ready and to come back at 4. That seemed odd since we saw other people checking in but okay, we came back at 4, same story, rooms not ready come back in half an hour, same woman at the desk in the middle sitting down, she spoke down to us and was quite rude. She pointed to the "checkin at 4 sign" at the counter. We asked for a manager twice but she refused. We stayed close and continued to watch as others were getting checked in. I flagged down a lady that I had seen at the desk and asked her to simply verify that our rooms were not ready. She said that she would check. She came back in a few minutes, walked us to the desk and we were checked in by a different lady at the counter. All good. We were having a great time and everyone was super friendly and accommodating except for that one woman at the desk. Why she was mean and angry we will probably never know but she was certainly not the type of person that every other staff member in the hotel, restaurant and casino was like. We had a wonderful time despite the actions of that one woman. Next time we are in Cripple Creek we would not hesitate to go back to the Double Eagle but will never forget how our visit was marred while repeatedly trying to check in by one angry employee at the checkin desk. Once again, everyone else that we interacted with was a joy to work with.Rooms: After a difficult time trying to check in we were taken care of and made it to our rooms. They were clean, quiet and everything worked in the room as expected.Nearby activities: Lots to do but gambling is the main draw.Food & drinks: Restaurant in the casino was top notch with a great staff
Service: 1
Restaurantji Recommends
So let me start by saying eveyone at the hotel was very kind and polite to me and my kids. It was very close to the ice castles and they had a pretty good restaurant on site.But the room was pretty crummy. Supposedly had satellite TV but I believe there was only 5 channels that were satellite, 2 without sound. And the Wi-Fi was basically nonexistent. In terms for a family spending time in the hotel room it just wasn't very fun
Service: 5
Best barista style coffee in Cripple Creek, art show, lots of really nice items to buy.Walkability: We parked at top level of the Double Eagle parking garage, power doors auto open, ramp to mezzanine floor of the casino and coffee via elevator or very nice stairs down to street level.One of only Few coffee spots on Bennett Avenue in Cripple Creek easily accessed without going through casino area.
Service: 5
Awful
Service: 3
Have always stayed here. Not anymore. Can't get points cause the readers on the machines don't work. So forget getting your room comped. No free breakfast for staying here. No coffee machine in room. Some TV channels have no sound..No maid service.Just over all sad.
Service: 1
If you wanna come to have a good, memorable time... DON'T COME HERE ??
Service: 1