I had an awful experience at Dunkin' Donuts. The customer service was incredibly rude. Not only did they get my order completely wrong, but they didn’t even bother to contact me to let me know about the mistake. It was frustrating and disappointing, especially when I tried to address it. I won’t be coming back!
Carla Williams
Drive through staff aren't with energetic bubbly smiles today... They are🥶 I would have definitely given them a five star but the attitude of the server and cashier was obvious because I had ordered at the speaker a hot macchiato with carmel and then when I approached the window, the person was beginning to hand an iced macchiato to me, and I had to correct the situation and advise her it was a hot macchiato
The person at the window looks mad like she/he needs to takes a breath and as the person is walking away the person says aloud frowning, she did not hear me say that while using a firm tone; however, it's not that I wouldn't have taken it it's just that I was ordering for the person in the backseat who just had come from the dentist and they had been out in the cold and they needed something hot.
I hope the next time that I go back to Dunkin' donuts that the ones that were serving the public understand that their facial expressions and tones do matter and it's kind of scary because we are in the car, the drive through will never know if a person like that to catch a real attitude and go make our coffee and possibly be spitting in the coffee or doing something that could cause somebody to have diarrhea... Feel better staff at the window.
Food: 1
Service: 1
Diamond Star Martinez
I had a disappointing experience at this Dunkin' drive-thru. The employee, Gracie, was extremely rude, unwelcoming, and curt. From the moment I spoke to her, she gave off a negative energy that made me feel uncomfortable. It was the first interaction of my morning, and unfortunately, it set a very unpleasant tone for my entire visit. When I had an issue with my order, Gracie's lack of professionalism became even more evident. She interrupted her coworker, Denzel, as he tried to assist me with correcting the mistake. Both employees were defensive and unhelpful, and neither of them had name tags. Customer service training is clearly needed for both of them. I truly hope Gracie isn't in a leadership role, as her attitude doesn't reflect well on the business. I’ll definitely be reconsidering ordering from Dunkin' again.
I DO NOT recommend this Dunkin' donuts location!
Atmosphere: 1
Food: 1
Service: 1
Kevin Torano
The amount of incompetence I received today was absolutely deplorable. My wife placed an order online, absolutely no miscommunication could be have. I show up to the drive thru to pick up the order, pretty straight forward. They hand me my order and I was thinking I was missing something. I inquired, only one coffee?? Yep. Since there is no where to go to check I have to pull out on the street. I pull over and sure did miss a coffee that my wife had ordered. So, went back and they had no idea what it was, I had to find out on my own and tell them. Then the lid wasn't secured and it spilled all over my car. Needless to say I will never come back to this location ever again.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Doughnut
Illy Lilly
The girls who work here clearly don’t care and the have worst customer service skills
Atmosphere: 1
Service: 1
Michael Gailus
Staff was rude, shorted me a coffee, food was not very good. only 5 hash browns in a bag for $1.69. It was national coffee day and should have received my "free" coffee with purchase. I won't be back.
Atmosphere: 1
Food: 1
Service: 1
duane spanyers
It's very difficult to walk in here in the morning and get service. They will accommodate the drive-thru, but if you're standing there at the register, you'll get back burned.
Grace O'Connor
SO slow! It took them over 20 minutes to make my iced coffee. I even ordered ahead on the app
Atmosphere: 1
Food: 2
Service: 1
Walter Zielkowski
Dunkin expires points a day earlier than they say in their emails. Be weary, they won’t do anything to fix it!
Atmosphere: 1
Food: 1
Service: 1
Yasmin Simons
Would rate zero if I could. Spent 20 minutes in the drive thru after ordering ahead online. They gave me the wrong food and the coffee was horrific. Considering they’re playing iOS donut shop simulator in there I was surprised it could even get this bad. They’re losing a customer not because I won’t come back but considering the food quality I don’t think I’ll live to see another day,
The ladies were helpful and the drink was delicious ?
Atmosphere: 5
Food: 5
Service: 5
Illinois G.
Donuts are way too expensive, bacon is either raw or burnt, hardly any parking and drive thru is too small for a pickup truck. I did fast food service in my day and was a much happier pleasant employee while only making $3.25/hour than the workers now who make 5 times what I did
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich
James Gold
Donuts are way too expensive, bacon is either raw or burnt, hardly any parking and drive thru is too small for a pickup truck. I did fast food service in my day and was a much happier pleasant employee while only making $3.25/hour than the workers now who make 5 times what I did
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich
Charles Cox
My inner chubby boy loves that I can get donuts and ice cream in the same place at this combo Dunkin/Baskin Robbins.
I had an awful experience at Dunkin' Donuts. The customer service was incredibly rude. Not only did they get my order completely wrong, but they didn’t even bother to contact me to let me know about the mistake. It was frustrating and disappointing, especially when I tried to address it. I won’t be coming back!
Drive through staff aren't with energetic bubbly smiles today... They are🥶
I would have definitely given them a five star but the attitude of the server and cashier was obvious because I had ordered at the speaker a hot macchiato with carmel and then when I approached the window, the person was beginning to hand an iced macchiato to me, and I had to correct the situation and advise her it was a hot macchiato
The person at the window looks mad like she/he needs to takes a breath and as the person is walking away the person says aloud frowning, she did not hear me say that while using a firm tone; however, it's not that I wouldn't have taken it it's just that I was ordering for the person in the backseat who just had come from the dentist and they had been out in the cold and they needed something hot.
I hope the next time that I go back to Dunkin' donuts that the ones that were serving the public understand that their facial expressions and tones do matter and it's kind of scary because we are in the car, the drive through will never know if a person like that to catch a real attitude and go make our coffee and possibly be spitting in the coffee or doing something that could cause somebody to have diarrhea... Feel better staff at the window.
Food: 1
Service: 1
I had a disappointing experience at this Dunkin' drive-thru. The employee, Gracie, was extremely rude, unwelcoming, and curt. From the moment I spoke to her, she gave off a negative energy that made me feel uncomfortable. It was the first interaction of my morning, and unfortunately, it set a very unpleasant tone for my entire visit. When I had an issue with my order, Gracie's lack of professionalism became even more evident. She interrupted her coworker, Denzel, as he tried to assist me with correcting the mistake. Both employees were defensive and unhelpful, and neither of them had name tags. Customer service training is clearly needed for both of them. I truly hope Gracie isn't in a leadership role, as her attitude doesn't reflect well on the business. I’ll definitely be reconsidering ordering from Dunkin' again.
I DO NOT recommend this Dunkin' donuts location!
Atmosphere: 1
Food: 1
Service: 1
The amount of incompetence I received today was absolutely deplorable. My wife placed an order online, absolutely no miscommunication could be have. I show up to the drive thru to pick up the order, pretty straight forward. They hand me my order and I was thinking I was missing something. I inquired, only one coffee?? Yep. Since there is no where to go to check I have to pull out on the street. I pull over and sure did miss a coffee that my wife had ordered. So, went back and they had no idea what it was, I had to find out on my own and tell them. Then the lid wasn't secured and it spilled all over my car. Needless to say I will never come back to this location ever again.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Doughnut
The girls who work here clearly don’t care and the have worst customer service skills
Atmosphere: 1
Service: 1
Staff was rude, shorted me a coffee, food was not very good. only 5 hash browns in a bag for $1.69. It was national coffee day and should have received my "free" coffee with purchase. I won't be back.
Atmosphere: 1
Food: 1
Service: 1
It's very difficult to walk in here in the morning and get service. They will accommodate the drive-thru, but if you're standing there at the register, you'll get back burned.
SO slow! It took them over 20 minutes to make my iced coffee. I even ordered ahead on the app
Atmosphere: 1
Food: 2
Service: 1
Dunkin expires points a day earlier than they say in their emails. Be weary, they won’t do anything to fix it!
Atmosphere: 1
Food: 1
Service: 1
Would rate zero if I could. Spent 20 minutes in the drive thru after ordering ahead online. They gave me the wrong food and the coffee was horrific. Considering they’re playing iOS donut shop simulator in there I was surprised it could even get this bad. They’re losing a customer not because I won’t come back but considering the food quality I don’t think I’ll live to see another day,
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The ladies were helpful and the drink was delicious ?
Atmosphere: 5
Food: 5
Service: 5
Donuts are way too expensive, bacon is either raw or burnt, hardly any parking and drive thru is too small for a pickup truck. I did fast food service in my day and was a much happier pleasant employee while only making $3.25/hour than the workers now who make 5 times what I did
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich
Donuts are way too expensive, bacon is either raw or burnt, hardly any parking and drive thru is too small for a pickup truck. I did fast food service in my day and was a much happier pleasant employee while only making $3.25/hour than the workers now who make 5 times what I did
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich
My inner chubby boy loves that I can get donuts and ice cream in the same place at this combo Dunkin/Baskin Robbins.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Reasonable price
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