Waited in drive thru for over 5 minutes with no other cars and no one answered so I pulled to drive thru window where I watched the man running the drive thru laying on the front counter talking to a customer for another 5 minutes before he realized I was at the window. When he came over and I said something about it he stated "yeah I was busy" He never apologized! I ordered 2 sandwiches which hardly had anything on them and the bread was hard! I will not be back to this location. Horrible customer service!
Atmosphere: 1
Food: 1
Service: 1
Rae R
To the man who took a phone call from an angry woman (me) to cancel an order for my family. I am sorry. This company left you alone! Your management/owner failed you and then I called very angry regarding our order not being received with no understanding or compassion that you were doing the best you could. Customers and employees deserve better I will not be supporting g this location.
Service: 5
Nick Petkovich
Placed a pick up order about 5 minutes before getting to the store. One person ahead of me placing an in-store order when I got there. They took care of the next 3 in-store orders before getting my take out order ready, and they knew I was waiting. Not freaky fast. Worst Jimmy John’s service I’ve had, and I go to a lot of Jimmy John’s.
pursueliving
I ordered a drive-through order on the app and when Devon gave it to me, I asked him to verify he added the chips and fudge brownie and he verified that he did. I had a lot going on in the car and trusted him. The brownie was missing and I called back. He was rude, told me I could come get "another one" but that he put the brownie in the bag and he wasn't going to ever give me another one just because I misplaced mine, or "do it again." I had written a 5-star review just last year but being treated like this, I realize I no longer need that brownie, or anything Jimmmy John's at 3001 S. Broadway has to offer, especially the sides of sarcasm, attitude and lack of customer service skills from a client-facing employee.
Atmosphere: 1
Food: 5
Service: 1
Bryan Kaufman
The manager powered through a back injury while working by himself and still provided excellent service.
Atmosphere: 5
Food: 5
Service: 5
Amy Richards
The sandwiches and bread are always fresh. The service is great. Tim is always kind and helpful when I order. The dining area is clean. Everyone here is always so friendly! I'm happy to have this place so close to my work.
Atmosphere: 5
Food: 5
Service: 5
Landy Hndz
it's good sandwiches
Dietary restrictions: it's good for a snack
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Italian Hoagie
Gexal Crankshaft
I go here often. My last visit through the drive through, I witnessed the sandwich maker assemble my sandwich while speaking out loud into the drive through headset. No mask, just spraying saliva directly into my sandwich. I left without accepting the sandwich. Review hygienic food preparation processes with your staff. Thanks.
Atmosphere: 3
Food: 3
Service: 3
Box of Irishmen
Paid $30 for a sandwich that is suppose to have a bunch of different meats (#9) and got a sandwich with one slice of one meat. Very annoying when you pay for more than enough food for 2 people and end up not getting enough for one person.
Atmosphere: 3
Food: 1
Service: 4
chris
seems really rundown, the reviews don’t lie, this location stinks, shop anywhere else, they can’t compete with speed, customer service, or decent quality either. Better and tastier options nearby. enough said.
Just wow! The guy working the drive thru is a freakin jerk! First time I've ever backed out of a drive thru. Won't be going there again that's for sure
Atmosphere: 1
Food: 1
Service: 1
Serenity Vallas
love jimmy john’s & this one is closest for me - always fast and so kind through the drive thru. tonight only one person was working and they apologized for the wait (which was less than a song!). great atmosphere, thank you!!
Atmosphere: 5
Food: 5
Service: 5
Lady Frame
This was the slowest service. The sandwich was trouble. I will not be good be to this place.
dryer Frame
This was the slowest service. The sandwich was trouble. I will not be good be to this place.
Waited in drive thru for over 5 minutes with no other cars and no one answered so I pulled to drive thru window where I watched the man running the drive thru laying on the front counter talking to a customer for another 5 minutes before he realized I was at the window. When he came over and I said something about it he stated "yeah I was busy" He never apologized! I ordered 2 sandwiches which hardly had anything on them and the bread was hard! I will not be back to this location. Horrible customer service!
Atmosphere: 1
Food: 1
Service: 1
To the man who took a phone call from an angry woman (me) to cancel an order for my family. I am sorry. This company left you alone! Your management/owner failed you and then I called very angry regarding our order not being received with no understanding or compassion that you were doing the best you could. Customers and employees deserve better I will not be supporting g this location.
Service: 5
Placed a pick up order about 5 minutes before getting to the store. One person ahead of me placing an in-store order when I got there. They took care of the next 3 in-store orders before getting my take out order ready, and they knew I was waiting. Not freaky fast. Worst Jimmy John’s service I’ve had, and I go to a lot of Jimmy John’s.
I ordered a drive-through order on the app and when Devon gave it to me, I asked him to verify he added the chips and fudge brownie and he verified that he did. I had a lot going on in the car and trusted him. The brownie was missing and I called back. He was rude, told me I could come get "another one" but that he put the brownie in the bag and he wasn't going to ever give me another one just because I misplaced mine, or "do it again." I had written a 5-star review just last year but being treated like this, I realize I no longer need that brownie, or anything Jimmmy John's at 3001 S. Broadway has to offer, especially the sides of sarcasm, attitude and lack of customer service skills from a client-facing employee.
Atmosphere: 1
Food: 5
Service: 1
The manager powered through a back injury while working by himself and still provided excellent service.
Atmosphere: 5
Food: 5
Service: 5
The sandwiches and bread are always fresh. The service is great. Tim is always kind and helpful when I order. The dining area is clean. Everyone here is always so friendly! I'm happy to have this place so close to my work.
Atmosphere: 5
Food: 5
Service: 5
it's good sandwiches
Dietary restrictions: it's good for a snack
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Italian Hoagie
I go here often. My last visit through the drive through, I witnessed the sandwich maker assemble my sandwich while speaking out loud into the drive through headset. No mask, just spraying saliva directly into my sandwich. I left without accepting the sandwich. Review hygienic food preparation processes with your staff. Thanks.
Atmosphere: 3
Food: 3
Service: 3
Paid $30 for a sandwich that is suppose to have a bunch of different meats (#9) and got a sandwich with one slice of one meat. Very annoying when you pay for more than enough food for 2 people and end up not getting enough for one person.
Atmosphere: 3
Food: 1
Service: 4
seems really rundown, the reviews don’t lie, this location stinks, shop anywhere else, they can’t compete with speed, customer service, or decent quality either. Better and tastier options nearby. enough said.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Awesome customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Italian Hoagie
Just wow! The guy working the drive thru is a freakin jerk! First time I've ever backed out of a drive thru. Won't be going there again that's for sure
Atmosphere: 1
Food: 1
Service: 1
love jimmy john’s & this one is closest for me - always fast and so kind through the drive thru. tonight only one person was working and they apologized for the wait (which was less than a song!). great atmosphere, thank you!!
Atmosphere: 5
Food: 5
Service: 5
This was the slowest service. The sandwich was trouble. I will not be good be to this place.
This was the slowest service. The sandwich was trouble. I will not be good be to this place.
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