I’ve worked pizza it’s not easy especially with grumpy people who take food too seriously staring you down. I love how kind all the people here are and our orders delivery or otherwise are always correct and properly made. I just want to say to the woman working the counter and taking phones and managing the online service, you are killing it.
Atmosphere: 5
Food: 5
Service: 5
Ryan Kunzmann
They mess stuff up every order. Twice now we have ordered a buffalo chicken pizza and twice they have failed, this time we ordered a cheese as backup because we didn’t trust them to get it right, and turns out we were correct.
First time they just sent us the completely wrong pizza and now somehow they have managed to make a pale ass BCP with no buffalo sauce or any sauce at all.
They must all be high there or something.
Tracy Durland
Poor experience.
michael granger
Nasty pizza, tasted like wet cardboard.
Atmosphere: 1
Food: 1
Service: 3
Mj M
I always believe in giving a business at least 2 chances. But after 5chances I’m DONE. All these were “delivery”. 1st ordered a pizza. They left off an ingred. We never complained. 2nd- calzone. They never gave me the marinara sauce. 3rd. Again no marinara. Called. They brought extra plus ice cream. No one in house eats vanilla ice cream. 4th). Again no marinara. We used the extra they had given on previously. 5th. This time placed a call directly to restaurant and ordered. They came and we asked them “is there marinara sauce”. He lied “yes there is”. Here again waiting 20min. for them to come back with sauce. He got here. No staying around to apologize. Ran as fast as he could to his car. I contacted corporate headquarters. They emailed me a large sized one topping pizza. No one here eats one topping pizza. But we won’t use it anyway. Because we switched to another pizza place.
Atmosphere: 3
Food: 3
Service: 1
Jay Lappen
The worst customer service experience ever. I have three kids who are hungry and when I got home, I discovered the pizza was completely burned. I called back and spoke to the manager who agreed. Then the self identified customer service manager. Brittiny called me back but shared how I should have looked at the pizza before I left the restaurant. I’ve been going to this location for six years and never looked at the pizza. She and the GM, who was on the phone though she didn’t make me aware,, proceeded to become argumentative and incredibly rude in defense of me telling them how their burnt pizza messed up my evening with my kids. Good companies and people take responsibility. Britney and the GM of the Erie Blackjack, are not good people and attacked a long time patron for expressing their displeasure with their product.
Atmosphere: 1
Food: 1
Service: 1
Amy Markoch
Our favorite local spot for hand tossed pizza. Everything we have ordered from here is top notch.
Atmosphere: 4
Food: 5
Service: 5
Adriana Cardenas
We ordered pizza at least once a week here. It's always on time and so fresh and delicious!!
Atmosphere: 5
Food: 5
Service: 5
Erica Daily
A quick favorite.
Food: 4
Service: 4
Holly Dunn
Called and no one could confirm specific ingredients for a gluten free crust options- need to change this for future customers if they want to advertise an option for those GF.
They are Never accurate on their times and they are for ever compared to other pizza joints to make a
Atmosphere: 1
Food: 4
Service: 2
k b
Good pizza and nice employees
Pennington Knickernacker
Average pizza for an average price. It's all just... blah.
Atmosphere: 2
Food: 2
Service: 2
relmnexus
Called to place an order phone was answered by a 1 month employee who didn't know anything but was happy to give false information. I did not complete the order. When are these BJ franchises going to stop letting incompetent teens run thier stores... won't be doing business here or anywhere that does this.
I’ve worked pizza it’s not easy especially with grumpy people who take food too seriously staring you down. I love how kind all the people here are and our orders delivery or otherwise are always correct and properly made. I just want to say to the woman working the counter and taking phones and managing the online service, you are killing it.
Atmosphere: 5
Food: 5
Service: 5
They mess stuff up every order. Twice now we have ordered a buffalo chicken pizza and twice they have failed, this time we ordered a cheese as backup because we didn’t trust them to get it right, and turns out we were correct.
First time they just sent us the completely wrong pizza and now somehow they have managed to make a pale ass BCP with no buffalo sauce or any sauce at all.
They must all be high there or something.
Poor experience.
Nasty pizza, tasted like wet cardboard.
Atmosphere: 1
Food: 1
Service: 3
I always believe in giving a business at least 2 chances. But after 5chances I’m DONE. All these were “delivery”. 1st ordered a pizza. They left off an ingred. We never complained. 2nd- calzone. They never gave me the marinara sauce. 3rd. Again no marinara. Called. They brought extra plus ice cream. No one in house eats vanilla ice cream. 4th). Again no marinara. We used the extra they had given on previously. 5th. This time placed a call directly to restaurant and ordered. They came and we asked them “is there marinara sauce”. He lied “yes there is”. Here again waiting 20min. for them to come back with sauce. He got here. No staying around to apologize. Ran as fast as he could to his car. I contacted corporate headquarters. They emailed me a large sized one topping pizza. No one here eats one topping pizza. But we won’t use it anyway. Because we switched to another pizza place.
Atmosphere: 3
Food: 3
Service: 1
The worst customer service experience ever. I have three kids who are hungry and when I got home, I discovered the pizza was completely burned. I called back and spoke to the manager who agreed. Then the self identified customer service manager. Brittiny called me back but shared how I should have looked at the pizza before I left the restaurant. I’ve been going to this location for six years and never looked at the pizza. She and the GM, who was on the phone though she didn’t make me aware,, proceeded to become argumentative and incredibly rude in defense of me telling them how their burnt pizza messed up my evening with my kids. Good companies and people take responsibility. Britney and the GM of the Erie Blackjack, are not good people and attacked a long time patron for expressing their displeasure with their product.
Atmosphere: 1
Food: 1
Service: 1
Our favorite local spot for hand tossed pizza. Everything we have ordered from here is top notch.
Atmosphere: 4
Food: 5
Service: 5
We ordered pizza at least once a week here. It's always on time and so fresh and delicious!!
Atmosphere: 5
Food: 5
Service: 5
A quick favorite.
Food: 4
Service: 4
Called and no one could confirm specific ingredients for a gluten free crust options- need to change this for future customers if they want to advertise an option for those GF.
Restaurantji Recommends
Simple, affordable
Food: 5
Service: 5
They are Never accurate on their times and they are for ever compared to other pizza joints to make a
Atmosphere: 1
Food: 4
Service: 2
Good pizza and nice employees
Average pizza for an average price. It's all just... blah.
Atmosphere: 2
Food: 2
Service: 2
Called to place an order phone was answered by a 1 month employee who didn't know anything but was happy to give false information. I did not complete the order. When are these BJ franchises going to stop letting incompetent teens run thier stores... won't be doing business here or anywhere that does this.
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