A bit frustrating... While the staff is nice enough, I think they need to work on some training. I usually make my own espresso drinks but was in a bit of a rush and used the drive through to get a Cortado.
They handed me a full cup which I thought was weird since a Cortado is equal parts espresso and steamed milk, so typically it's a total of 4oz of liquid.
I brought it in and was told that I was wrong, and I should have asked for a Cafe Ole.. which is incorrect but not a big deal. They remade the coffee which took another 5 min or so and then gave me another Cortado made wrong... I threw it out since both drinks basically tasted like milk with a slight coffee flavor.
Overall, a poor experience and considering how expensive it is to get coffee out vs making it at home, I'd expect a coffee shop to know how to make coffee drinks correctly. You're better off going to Cristos coffee where they know how to make a Cortado.
Atmosphere: 2
Food: 1
Service: 3
Karen Tipton
I love Ziggy's but this location had literally non existent customer interactions. Two cars in drive dru so I decided to go in and pick up my order. One girl is running drive thru, and two other people are making drinks. Not a single person even made eye contact with me. I was the only person at the counter. Even when giving my drink they had zero eye contact or anything. They set it and turned away, I had to inquire about the remainder of the order. I could almost expect that if they were busy but three employees and two cars in drive thru do not equal busy I have worked in the industry. Very disappointed.
Atmosphere: 3
Service: 1
Nachanon Tangthaweeporn
SIX EMPLOYEES - can't seem to pass the orders right. Ordered 2 drinks 2 bagels, my mistake for catching on they didn't pass the 2nd drink while waiting for bagels. Then drove back, entered in-store and wasnt acknowledged with four staff hanging out. Once ive mention i may have forgotten a caramel macchiano this guy just hand me the drink wihtout an apology or a simple look of mistake. I take full responsibility but can your team of six members take a second to recognize it may have been your part as well while waiting for a bagel to hand my drinks? Hope this place get better since my wife likes the green tea latte......
Atmosphere: 2
Food: 5
Service: 1
jerry fulcher
The Drive thru cashier took my card that everyone touches. Then handed me the iPad that everyone touches. Then handed me an unwrapped straw... These employees need some training on safe food practices before I will be returning.
Pham
This Ziggi's has become intolerable. My wife and I visit a few different coffee shops in the area weekly when we come down the mountain. We recently encountered two younger women behind the counter giggling and glaring at an older lady with a special needs teenager. That's inexcusable! My wife was so upset she wanted to confront the two, but I talked her out of it. This is not the first time we witnessed inappropriate behavior from employees there. What is wrong with people?
Albert Lovi
Sour burnt coffee taste. Coffee shops in Erie are the worst tasting.
Bonnie S
I love Ziggis! This location is wonderful. The staff is always so friendly.
My advice: get the spicy frozen chai, but with skim milk instead of the default half and half. The best frozen chai I've ever had!
Atmosphere: 5
Food: 5
Service: 5
led esq
Early this morning I picked up a coffee order for a large group of people that I had placed yesterday. The order was ready on time; the coffee was delicious and all necessary extras, such as cream, sugar, cups etc., were supplied. A staff member even helped my carry these items to my car. Excellent service all around.
Atmosphere: 5
Food: 5
Service: 5
Steve
Excellent coffee; friendly service
Atmosphere: 5
Food: 5
Service: 5
Thuy Doan
I don’t stop here often, when I want I will go to you. it is hard to come back. I ordered few times, the drink was toooo sugary. Pumpkin spice latte, matcha latte were too sweet. If I am comparing to starbucks, I will like starbucks better. The staffs were very nice, friendly.
I live close to this location and I much prefer ziggys over the local Starbucks. They are always very nice and friendly, they make my order correctly and the cake pops are delicious. Great job!
Atmosphere: 5
Food: 5
Service: 5
Peri Rigler
Everyone is so kind who works here. Such a nice vibe.
Service: 5
Amber Morgan
Worst Ziggi's I've been to. Stopped in with some family and we were all appalled by how the "manager" was talking to her employees! I'm assuming she was training people, because she was insulting them on their performance and would aggressively take over for them. We even said our order taker was doing a great job to ease the tension, as we could tell she was uncomfortable and close to tears.
It made the whole experience extremely uncomfortable, and to top it off my sf blender was made with full sugar syrups and had to be remade. I don't even blame the barista - if I had a manger like that breathing down my neck, I'd probably make a mistake too! I feel bad for the employees here!
Atmosphere: 2
Food: 2
Service: 1
Rocky Boulder
Good price and quality than Starbucks - love that it’s local. Drink toppers are cool reusable stickers… noice touch.
Atmosphere: 5
Food: 5
Service: 5
k b
I love all the Ziggi's coffee shops. Good service and great drinks. I love the white chocolate blender. My grandson loves the frozen hot chocolate. They also have a great gluten free breakfast sandwich.
A bit frustrating... While the staff is nice enough, I think they need to work on some training. I usually make my own espresso drinks but was in a bit of a rush and used the drive through to get a Cortado.
They handed me a full cup which I thought was weird since a Cortado is equal parts espresso and steamed milk, so typically it's a total of 4oz of liquid.
I brought it in and was told that I was wrong, and I should have asked for a Cafe Ole.. which is incorrect but not a big deal. They remade the coffee which took another 5 min or so and then gave me another Cortado made wrong... I threw it out since both drinks basically tasted like milk with a slight coffee flavor.
Overall, a poor experience and considering how expensive it is to get coffee out vs making it at home, I'd expect a coffee shop to know how to make coffee drinks correctly. You're better off going to Cristos coffee where they know how to make a Cortado.
Atmosphere: 2
Food: 1
Service: 3
I love Ziggy's but this location had literally non existent customer interactions. Two cars in drive dru so I decided to go in and pick up my order. One girl is running drive thru, and two other people are making drinks. Not a single person even made eye contact with me. I was the only person at the counter. Even when giving my drink they had zero eye contact or anything. They set it and turned away, I had to inquire about the remainder of the order. I could almost expect that if they were busy but three employees and two cars in drive thru do not equal busy I have worked in the industry. Very disappointed.
Atmosphere: 3
Service: 1
SIX EMPLOYEES - can't seem to pass the orders right. Ordered 2 drinks 2 bagels, my mistake for catching on they didn't pass the 2nd drink while waiting for bagels. Then drove back, entered in-store and wasnt acknowledged with four staff hanging out. Once ive mention i may have forgotten a caramel macchiano this guy just hand me the drink wihtout an apology or a simple look of mistake. I take full responsibility but can your team of six members take a second to recognize it may have been your part as well while waiting for a bagel to hand my drinks? Hope this place get better since my wife likes the green tea latte......
Atmosphere: 2
Food: 5
Service: 1
The Drive thru cashier took my card that everyone touches. Then handed me the iPad that everyone touches. Then handed me an unwrapped straw... These employees need some training on safe food practices before I will be returning.
This Ziggi's has become intolerable. My wife and I visit a few different coffee shops in the area weekly when we come down the mountain. We recently encountered two younger women behind the counter giggling and glaring at an older lady with a special needs teenager. That's inexcusable! My wife was so upset she wanted to confront the two, but I talked her out of it. This is not the first time we witnessed inappropriate behavior from employees there. What is wrong with people?
Sour burnt coffee taste.
Coffee shops in Erie are the worst tasting.
I love Ziggis! This location is wonderful. The staff is always so friendly.
My advice: get the spicy frozen chai, but with skim milk instead of the default half and half. The best frozen chai I've ever had!
Atmosphere: 5
Food: 5
Service: 5
Early this morning I picked up a coffee order for a large group of people that I had placed yesterday. The order was ready on time; the coffee was delicious and all necessary extras, such as cream, sugar, cups etc., were supplied. A staff member even helped my carry these items to my car. Excellent service all around.
Atmosphere: 5
Food: 5
Service: 5
Excellent coffee; friendly service
Atmosphere: 5
Food: 5
Service: 5
I don’t stop here often, when I want I will go to you. it is hard to come back. I ordered few times, the drink was toooo sugary. Pumpkin spice latte, matcha latte were too sweet. If I am comparing to starbucks, I will like starbucks better.
The staffs were very nice, friendly.
Food: 2
Service: 5
Restaurantji Recommends
I live close to this location and I much prefer ziggys over the local Starbucks. They are always very nice and friendly, they make my order correctly and the cake pops are delicious. Great job!
Atmosphere: 5
Food: 5
Service: 5
Everyone is so kind who works here. Such a nice vibe.
Service: 5
Worst Ziggi's I've been to. Stopped in with some family and we were all appalled by how the "manager" was talking to her employees! I'm assuming she was training people, because she was insulting them on their performance and would aggressively take over for them. We even said our order taker was doing a great job to ease the tension, as we could tell she was uncomfortable and close to tears.
It made the whole experience extremely uncomfortable,
and to top it off my sf blender was made with full sugar syrups and had to be remade. I don't even blame the barista - if I had a manger like that breathing down my neck, I'd probably make a mistake too! I feel bad for the employees here!
Atmosphere: 2
Food: 2
Service: 1
Good price and quality than Starbucks - love that it’s local. Drink toppers are cool reusable stickers… noice touch.
Atmosphere: 5
Food: 5
Service: 5
I love all the Ziggi's coffee shops. Good service and great drinks. I love the white chocolate blender. My grandson loves the frozen hot chocolate. They also have a great gluten free breakfast sandwich.
Atmosphere: 5
Food: 5
Service: 5
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