They take long shitty service. They make you pull to the front even when no one is behind you. What is the point of the drive through if you gotta wait In the front. People are dirty, the floor and counters look dirty and the food luke warm!! Don't go until management takes responsibility of the staff and straightens things out!!
Johnny Kirby
I ordered three chicken fried steak meals all the same with sides of fries and cole slaw. I also ordered some chicken tenders/nuggets. I got one chicken fried steak dinner with no gravy and only the side of cole slaw, two chicken fried steak dinners with the requested sides of fries and the tenders at a cost of just over $50.00. This is takeout and not rocket science. This restaurant has historically presented me with these types of issues. It's a good thing Chik Fil A is coming in just down the road.
C P
Build your own poutine style fries.
Order fries, cheese curds, and a side of gravy. Combine and enjoy.
Kelly Lammert
They didn't have any original, so we got strips that were cold and the mashed potatoes and gravy were cold plus the gravy was a real light brown and watery with no flavor, need to get people that can cook right!!!
Damian
When through a drive thru today during non peak hours (we were the only car in drive thru). Did not get any sauces we requested, honey/butter for biscuits, and no spoons for entrees. We were almost handed a drink with no lid, just before we were handed the same drink—this time with soda on top of the lid. Meals and drinks were sticky on the outsides, which was unpleasant to clean eating in a car. When we returned for missing items, team members were heard joking around in the background. Though food was fine, the service needs to be addressed by upper management. I love kfc, but this was such a disappointing experience.
Peggy
How this place stays in business, I will never know. Worst chicken ever and have not returned since.
Enigma Wyoming
Food good! Guy who worked the window was FILTHY! Guy was wearing a tan hoodie with oil stains and filth on it like he just got finished changing his oil out of his black pickup. Yeah.. I saw the same guy go out to his black pickup while I was eating my food in the parking lot.. still wearing that filthy hoodie. I talked to manager.. she said no apologies, but “I was supposed to be working the window but I was late today, that’s why he was working the window”. Seriously??? An excuse rather a simple apology? This staff has no guidance other than cooking chicken with secret 11 herbs and spices. That’s easy… follow a well polished recipe and procedure. Hospitality and perception of cleanliness of your food is beyond their pay grade. It’s no wonder that the Falcon KFC is rated the worst of all KFC’s in Colorado Springs. Good thing the chicken is cooked to kill whatever crap the staff put in your food. Sunday, April 13, 2025. 12:00 noon.
mary ciemiewicz
Corporate would be horrified to have this particular franchise store representing their franchise. Manager is a snooty young boy. No professionalism, rude. Walked in, not greeted by a friendly face let alone a smile. Had attitude the entire time. Went in just prior to rush hour so an experienced manager would have been prepared. Cannot express my disappointment enough. Have tried this store 5 times each time they didn't have what I needed. Thank goodness we have so many other options in the area. Chipotle you were a lifesaver today. Of, and we'll never give our hard earned money to this KFC again.
Julia Brezeal-Cooks
Went there for lunch they gave me a famous bowl with old chicken it was hard and salty. Not going back
It is 5:35 pm 4 Dec 2024. Been out all even and decided to get some KFC. Went through drive thru and asked for and 8 piece meal. They could n't provide it. Chicken was in the fryer and when asked how long. Voice said give them 20 minutes and they would have a better idea. KFC Corporate you need to do something to improve this store. This is not the first time this has happened.
Atmosphere: 1
Food: 1
Service: 1
Virginia Allen
10 out of 10 management is amazing. The place is very cleanly Food was fresh and fast great job to the boss!!
Atmosphere: 5
Food: 5
Service: 5
Emil Rock
For years the KFC out here in Falcon had a deservedly bad reputation. I stopped going a few years ago. But I gotta say, yesterday I was really hungry and thought "what the heck." The experience was shockingly good! The place was spotless (I even looked over the counter into the kitchen). The young lady who greeted me at the register was professional, friendly, and (a big one for me in business) looked me in the eye when she was taking my order! The young man who cooked and served my order was likewise professional, and engaged. I was there around 12:30 if you know any of the staff or management. If you've given up on them in the past, I'd maybe consider giving them another shot! (I'm thinkin' new management and/or ownership).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Curds, Gravy
Chiara Jameson
My mom is in on hospice and this is probably my last thanksgiving with her! So I was going to get the thanksgiving meal from this KFC so we could just enjoy our time together. When I went to this location at 10:07 they were still closed. The sign on their window says they are open at 10 am. I spoke to a girl through the drive through she said they could do nothing because the manager had not bothered to show. Could I come back. I explained I lived 40 miles away that it was hard to come back that day. She took my number and name and said she would have her call me. I was trying patient and pleasant to the worker. When the manager called an hour later she said I would have to drive all the way back to the location and they could do nothing for me. She was rude, she wouldn’t let me talk. And she hung up on me! At all times I was nice to her. When I tried to call back they ignored the phone!
Atmosphere: 1
Service: 1
Noah Petramala
It's absolutely terrible. I’ve had multiple issues here, the biggest one being that they spilled the gravy in the bag, and it got on my car mats. Then, when I called, the manager hung up on me multiple times. I even reached out to corporate and they opened a case, but they don’t care. I’m out with KFC do yourself a favor and just go to Slim Chickens.
They take long shitty service. They make you pull to the front even when no one is behind you. What is the point of the drive through if you gotta wait In the front. People are dirty, the floor and counters look dirty and the food luke warm!! Don't go until management takes responsibility of the staff and straightens things out!!
I ordered three chicken fried steak meals all the same with sides of fries and cole slaw. I also ordered some chicken tenders/nuggets. I got one chicken fried steak dinner with no gravy and only the side of cole slaw, two chicken fried steak dinners with the requested sides of fries and the tenders at a cost of just over $50.00. This is takeout and not rocket science. This restaurant has historically presented me with these types of issues. It's a good thing Chik Fil A is coming in just down the road.
Build your own poutine style fries.
Order fries, cheese curds, and a side of gravy. Combine and enjoy.
They didn't have any original, so we got strips that were cold and the mashed potatoes and gravy were cold plus the gravy was a real light brown and watery with no flavor, need to get people that can cook right!!!
When through a drive thru today during non peak hours (we were the only car in drive thru). Did not get any sauces we requested, honey/butter for biscuits, and no spoons for entrees. We were almost handed a drink with no lid, just before we were handed the same drink—this time with soda on top of the lid. Meals and drinks were sticky on the outsides, which was unpleasant to clean eating in a car. When we returned for missing items, team members were heard joking around in the background. Though food was fine, the service needs to be addressed by upper management. I love kfc, but this was such a disappointing experience.
How this place stays in business, I will never know. Worst chicken ever and have not returned since.
Food good! Guy who worked the window was FILTHY! Guy was wearing a tan hoodie with oil stains and filth on it like he just got finished changing his oil out of his black pickup. Yeah.. I saw the same guy go out to his black pickup while I was eating my food in the parking lot.. still wearing that filthy hoodie. I talked to manager.. she said no apologies, but “I was supposed to be working the window but I was late today, that’s why he was working the window”. Seriously??? An excuse rather a simple apology?
This staff has no guidance other than cooking chicken with secret 11 herbs and spices. That’s easy… follow a well polished recipe and procedure. Hospitality and perception of cleanliness of your food is beyond their pay grade. It’s no wonder that the Falcon KFC is rated the worst of all KFC’s in Colorado Springs.
Good thing the chicken is cooked to kill whatever crap the staff put in your food. Sunday, April 13, 2025. 12:00 noon.
Corporate would be horrified to have this particular franchise store representing their franchise. Manager is a snooty young boy. No professionalism, rude. Walked in, not greeted by a friendly face let alone a smile. Had attitude the entire time. Went in just prior to rush hour so an experienced manager would have been prepared. Cannot express my disappointment enough. Have tried this store 5 times each time they didn't have what I needed. Thank goodness we have so many other options in the area. Chipotle you were a lifesaver today. Of, and we'll never give our hard earned money to this KFC again.
Went there for lunch they gave me a famous bowl with old chicken it was hard and salty. Not going back
Awesome environment, chill crew
Restaurantji Recommends
It is 5:35 pm 4 Dec 2024. Been out all even and decided to get some KFC. Went through drive thru and asked for and 8 piece meal. They could n't provide it. Chicken was in the fryer and when asked how long. Voice said give them 20 minutes and they would have a better idea. KFC Corporate you need to do something to improve this store. This is not the first time this has happened.
Atmosphere: 1
Food: 1
Service: 1
10 out of 10 management is amazing. The place is very cleanly Food was fresh and fast great job to the boss!!
Atmosphere: 5
Food: 5
Service: 5
For years the KFC out here in Falcon had a deservedly bad reputation. I stopped going a few years ago. But I gotta say, yesterday I was really hungry and thought "what the heck." The experience was shockingly good! The place was spotless (I even looked over the counter into the kitchen). The young lady who greeted me at the register was professional, friendly, and (a big one for me in business) looked me in the eye when she was taking my order! The young man who cooked and served my order was likewise professional, and engaged. I was there around 12:30 if you know any of the staff or management. If you've given up on them in the past, I'd maybe consider giving them another shot! (I'm thinkin' new management and/or ownership).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Curds, Gravy
My mom is in on hospice and this is probably my last thanksgiving with her! So I was going to get the thanksgiving meal from this KFC so we could just enjoy our time together. When I went to this location at 10:07 they were still closed. The sign on their window says they are open at 10 am. I spoke to a girl through the drive through she said they could do nothing because the manager had not bothered to show. Could I come back. I explained I lived 40 miles away that it was hard to come back that day. She took my number and name and said she would have her call me. I was trying patient and pleasant to the worker. When the manager called an hour later she said I would have to drive all the way back to the location and they could do nothing for me. She was rude, she wouldn’t let me talk. And she hung up on me! At all times I was nice to her. When I tried to call back they ignored the phone!
Atmosphere: 1
Service: 1
It's absolutely terrible. I’ve had multiple issues here, the biggest one being that they spilled the gravy in the bag, and it got on my car mats. Then, when I called, the manager hung up on me multiple times. I even reached out to corporate and they opened a case, but they don’t care. I’m out with KFC do yourself a favor and just go to Slim Chickens.
Atmosphere: 1
Food: 1
Service: 1
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