Worst DQ experience ever. While traveling we stopped in for a treat and got disappointment. Cachier mumbled incoherently, store was out of everything strawberry, had no chocolate soft serve. Bathroom was dirty and had no paper towels. Amazingly the store was busy so I didn't want to wait to talk to a manager and make other customers wait even longer. Glad I don't live in that area.
Atmosphere: 1
Food: 1
Service: 1
Snowman Rainmaker
It was a Friday evening drove all the way there for some chocolate ice cream and they didn't have any. Call the next day on Saturday and they still did not have any chocolate ice cream. Told me that the machine needed cleaned out. Well anyways not passing the test
Atmosphere: 2
Food: 2
Service: 2
GINGER LINGO
Have always had great food, and order was exactly what I asked for. 👍🏻‼️
Atmosphere: 5
Food: 5
Service: 5
Sabrina Kral
Me and my husband went for ice cream yesterday and decided to eat inside. We get in there and it was so hot. The temperature was 97 degrees yesterday and no air conditioning. The pop machine was out of order. But the one in the back was working. The tables were so filthy that when we left I felt like bathing in sanitizer. The workers were not wearing any gloves when they gave us our ice cream. The service was good but all the rest I’m sorry was just plain nasty. I’m originally from Scottsbluff NE and the Dairy Queen there is so clean. The one here could really take a lesson from them. I would think as an owner you would want to take pride in your business. I’m pretty sure we won’t be eating inside again. Instead of telling customers that you appreciate their feedback and giving a website why not do something about it. Fix the air conditioners. Have employees wear gloves since it is an eating establishment. Wipe the tables down when customers leave. Make sure bathrooms are clean and have soap in the dispensers and hand napkins to dry them. Make sure food is cooked properly. It’s expensive enough and as customers you actually want what you pay for. It’s literally not that hard.
Atmosphere: 1
Food: 3
Service: 4
Ryan Swanson
Easily mid 80s(!!) inside so we’re all sweating while eating. Not comfortable at all. Fries were undercooked. Drink machine was broken. Have to ask employees for ketchup but the line is soo long. Bathrooms were not that clean and had no soap. One of the worst DQs around.
Atmosphere: 1
Food: 2
Service: 2
Blanca Amieva
Nice place to have a break and enjoy a icecream
Atmosphere: 5
Food: 5
Service: 4
B S
I ordered counter pickup on the mobile app. When I arrived, it was 90 degrees outside and there were cars out to Main Street. The lobby was closed, and they had no way to refund me they said on the phone. Now the 1800# customer service people say the restaurant has to refund.
Both corporate phone and local staff thought it was reasonable to ask me to walk through the drive thru behind all those cars. 3rd time the lobby has been closed for an embarrasing order for me.
I had a guy behind me revving his engine at me when the line did die down and I tried walking through.
The owner left a response with a link that doesn't help. The store tells me to call the corporate # and the corporate # tells me the store has to initiate a refund. I'm just going to do a chargeback since I didn't receive anything for my money.
It was a mobile order.
Atmosphere: 1
Food: 1
Service: 1
Kevin Jacobs (RevKev)
Fries were a little undercooked, bathroom (men's) had leaking plumbing causing water all over the floor and splashing on me, and the bathrooms were in the middle of the dining room which was a little odd.
Atmosphere: 3
Food: 3
Service: 3
Dominique Kollars
The server interrupted me and then ran off behind the counter mid order, and then I waited close to ten minutes for just two blizzards as the crew behaved more like children without a teacher in charge then a fast food crew
Atmosphere: 2
Food: 3
Service: 2
P.D. Smith Jr.
This is no lie! Tried to order a milkshake from a place called DAIRY QUEEN, and they couldn’t make it because they were out of milk.
I hate that I used the mobile ordering system and still had to wait for my food. Not very time saving.
Atmosphere: 2
Food: 3
Service: 1
Danielle Williams
Came for lunch and the dining room is dirty, waited over 20 minutes to order and the guys was cold when we got it
Atmosphere: 1
Food: 2
Service: 1
Gary Hastriter
Horrible. A bunch of kids laughing and screwing around. Bathroom out of order. Sprite was the only drink available. They forgot to prepare my order and then rushed it and I got barely cooked fries and a hamburger I think may have been microwaved, the entire thing. I was passing through, but warn everyone DO NOT STOP HERE
Troy Sell
20 minutes to get our order, and they didn't get it right. They left some food out of order didn't notice until we were 10 minutes down the highway. Leaking pipes in the restrooms.
Atmosphere: 1
Food: 3
Service: 1
Shannon Kimble
The amount of food I got in my shrimp basket was unbelievably small and for $9.00 I expected a little more. And the fries weren't even cooked all the way. Not at all what I expected.
Worst DQ experience ever. While traveling we stopped in for a treat and got disappointment. Cachier mumbled incoherently, store was out of everything strawberry, had no chocolate soft serve. Bathroom was dirty and had no paper towels. Amazingly the store was busy so I didn't want to wait to talk to a manager and make other customers wait even longer. Glad I don't live in that area.
Atmosphere: 1
Food: 1
Service: 1
It was a Friday evening drove all the way there for some chocolate ice cream and they didn't have any. Call the next day on Saturday and they still did not have any chocolate ice cream. Told me that the machine needed cleaned out. Well anyways not passing the test
Atmosphere: 2
Food: 2
Service: 2
Have always had great food, and order was exactly what I asked for. 👍🏻‼️
Atmosphere: 5
Food: 5
Service: 5
Me and my husband went for ice cream yesterday and decided to eat inside. We get in there and it was so hot. The temperature was 97 degrees yesterday and no air conditioning. The pop machine was out of order. But the one in the back was working. The tables were so filthy that when we left I felt like bathing in sanitizer. The workers were not wearing any gloves when they gave us our ice cream. The service was good but all the rest I’m sorry was just plain nasty. I’m originally from Scottsbluff NE and the Dairy Queen there is so clean. The one here could really take a lesson from them. I would think as an owner you would want to take pride in your business. I’m pretty sure we won’t be eating inside again. Instead of telling customers that you appreciate their feedback and giving a website why not do something about it. Fix the air conditioners. Have employees wear gloves since it is an eating establishment. Wipe the tables down when customers leave. Make sure bathrooms are clean and have soap in the dispensers and hand napkins to dry them. Make sure food is cooked properly. It’s expensive enough and as customers you actually want what you pay for. It’s literally not that hard.
Atmosphere: 1
Food: 3
Service: 4
Easily mid 80s(!!) inside so we’re all sweating while eating. Not comfortable at all. Fries were undercooked. Drink machine was broken. Have to ask employees for ketchup but the line is soo long. Bathrooms were not that clean and had no soap. One of the worst DQs around.
Atmosphere: 1
Food: 2
Service: 2
Nice place to have a break and enjoy a icecream
Atmosphere: 5
Food: 5
Service: 4
I ordered counter pickup on the mobile app. When I arrived, it was 90 degrees outside and there were cars out to Main Street. The lobby was closed, and they had no way to refund me they said on the phone. Now the 1800# customer service people say the restaurant has to refund.
Both corporate phone and local staff thought it was reasonable to ask me to walk through the drive thru behind all those cars. 3rd time the lobby has been closed for an embarrasing order for me.
I had a guy behind me revving his engine at me when the line did die down and I tried walking through.
The owner left a response with a link that doesn't help. The store tells me to call the corporate # and the corporate # tells me the store has to initiate a refund. I'm just going to do a chargeback since I didn't receive anything for my money.
It was a mobile order.
Atmosphere: 1
Food: 1
Service: 1
Fries were a little undercooked, bathroom (men's) had leaking plumbing causing water all over the floor and splashing on me, and the bathrooms were in the middle of the dining room which was a little odd.
Atmosphere: 3
Food: 3
Service: 3
The server interrupted me and then ran off behind the counter mid order, and then I waited close to ten minutes for just two blizzards as the crew behaved more like children without a teacher in charge then a fast food crew
Atmosphere: 2
Food: 3
Service: 2
This is no lie! Tried to order a milkshake from a place called DAIRY QUEEN, and they couldn’t make it because they were out of milk.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I hate that I used the mobile ordering system and still had to wait for my food. Not very time saving.
Atmosphere: 2
Food: 3
Service: 1
Came for lunch and the dining room is dirty, waited over 20 minutes to order and the guys was cold when we got it
Atmosphere: 1
Food: 2
Service: 1
Horrible. A bunch of kids laughing and screwing around. Bathroom out of order. Sprite was the only drink available. They forgot to prepare my order and then rushed it and I got barely cooked fries and a hamburger I think may have been microwaved, the entire thing. I was passing through, but warn everyone DO NOT STOP HERE
20 minutes to get our order, and they didn't get it right. They left some food out of order didn't notice until we were 10 minutes down the highway. Leaking pipes in the restrooms.
Atmosphere: 1
Food: 3
Service: 1
The amount of food I got in my shrimp basket was unbelievably small and for $9.00 I expected a little more. And the fries weren't even cooked all the way. Not at all what I expected.
Atmosphere: 3
Food: 1
Service: 4
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