The worst customer service I've experienced in a very long time.I went in this Subway two days in a row, 3/24 and 3/25, for lunch and each time I witnesses a terrible act of customer service to two different individuals. The first time, the lady behind the counter was very rude to a hispanic man and boy because he was speaking too quiet and didn't quite understand how he needed to order a sandwich with the coupon he had presented. Instead of helping this customer with the process, she basically belittled them the entire time. The next day, a lady ordered a sandwich and tried explaining that she couldn't eat pork and wanted to have her food, sandwich paper, and employees gloves fresh just to cut down the cross contamination aspect. The employee making her sandwich was extremely rude due to these simple requests and continued to not listen to the customer or even attempt to work with the customer. I'm just very disappointed on the character of some customer service employees nowadays. Both of these occurrences could of been handled so much better for everyone involved.
Atmosphere: 2
Food: 4
Service: 1
Hassan Dastgir
Worst experience ever. Period. Rude staff which don't know how to follow instruction on how to make a sandwich. Avoid this place if you can.
Atmosphere: 1
Food: 1
Service: 1
Suzanne Howard
High turnover rate clearly seen in the amount of different faces each week. Also when paying with cash( particularly a 50 dollar bill) they do not accept them anymore even if your total is $46 which would only require 4 dollars or so in change. Was not informed of this until the sandwiches were finished. Staff offered no solution
Atmosphere: 1
Food: 5
Service: 1
Devon Harshman
Gave me the wrong sandwich after all the employees are standing around talking to each other. Severely disappointed in this location
Food: 1
Service: 1
Anthony Grosso
I did my order on the app and it was perfect and ready for me quickly.
Atmosphere: 5
Food: 5
Service: 5
Bird The bird
some of the best service ive ever had at Subway, kind workers very helpful and overall created a very welcoming environment, the one with spiked hair and tattoos was super inviting and the team as a whole was amazing!
Dietary restrictions: was super kind when asked to switch gloves to avoid cross contamination!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnabon Footlong Churro
J J
Filthy. Water running out of a machine all over the floor. Sandwich prep areas were disgusting. Looked like they hadn’t been cleaned in a very long time. Worst part was that they had sandwich toppings in containers just sitting on top of the prep table instead of being refrigerated. Perfect breeding ground for a food born illness. We threw our sandwiches away. Not worth getting sick from the poor sanitation and refrigeration practices.
Atmosphere: 1
Food: 1
Service: 2
Bob Salazar
I came in around 7:30 and two girls walked straight to the back with multiple people coming in. Left a boy and a blonde girl to do the dinner rush by themselves. This is not how you treat your coworkers so disappointing.
Atmosphere: 2
Food: 2
Service: 3
Brandy Guardado
Every time I order on the app I’m always missing something either in my sandwich or a side. There is no way to get a refund in the app so I’m getting charged for something I didn’t receive. Employees, please make sure you double check mobile orders when preparing!
Food: 4
Service: 2
rheanna Getchell
Bad experience every time in the last 6 months! The food barely comes out edible every time. My sandwiches never even look like sandwiches and are impossible to eat. And the rotisserie chicken is just chunks of chicken how are you supposed to eat golfball sized chicken balls on a sandwich? The staff don’t even listen when making the sandwiches either.
Tired of placing online orders just to get there and the food wasn't even started to be made or go in and someone stole our order so they had to completely redo the order......we order online because usually we are working or busy so we don't have time to stand there all day! This location sucks!
Service: 1
Steve
Like the current menu. The pricing is getting out of control. After all, it's a sandwich inside a sandwich
Atmosphere: 4
Food: 5
Service: 5
Anthony Moya
The employees were amazing and very nice! If I was you, I’d eat here!
Atmosphere: 5
Food: 5
Service: 5
Jeanie Holdcroft
When we first arrived, there was an angry man at the side counter asking why his food wasn’t ready and that it was already paid for. He left saying he did not have time to wait any longer. The young ladies just shrugged it off. The line didn’t move for 5 more minutes. Finally was able to place an order. Counter sign said soup and sub. Asked about soup. No soup available. Have ordered sweet onion teriyaki chicken sub many times. Best part is the sauce. Had to stop young lady as she wrapped my sub without putting sauce on it. She informed me it was already on the (plain) chicken I saw on a tray before she made my sub. Cashier called me “sweetie” many times. I’m 61 years old. She was maybe 20. Not appropriate. She informed us there was no carbonation for the fountain drinks and also they are out of bags. Dining room floor in need of a broom, and luckily we were able to sit at the only clean table. Looking at other reviews, now we are sorry we chose to have lunch here. Choose wisely. I will next time.
Atmosphere: 1
Food: 1
Service: 1
Omar Ali
Patrik's ass screwed up the whole restaurant, never
The worst customer service I've experienced in a very long time.I went in this Subway two days in a row, 3/24 and 3/25, for lunch and each time I witnesses a terrible act of customer service to two different individuals. The first time, the lady behind the counter was very rude to a hispanic man and boy because he was speaking too quiet and didn't quite understand how he needed to order a sandwich with the coupon he had presented. Instead of helping this customer with the process, she basically belittled them the entire time. The next day, a lady ordered a sandwich and tried explaining that she couldn't eat pork and wanted to have her food, sandwich paper, and employees gloves fresh just to cut down the cross contamination aspect. The employee making her sandwich was extremely rude due to these simple requests and continued to not listen to the customer or even attempt to work with the customer. I'm just very disappointed on the character of some customer service employees nowadays. Both of these occurrences could of been handled so much better for everyone involved.
Atmosphere: 2
Food: 4
Service: 1
Worst experience ever. Period. Rude staff which don't know how to follow instruction on how to make a sandwich. Avoid this place if you can.
Atmosphere: 1
Food: 1
Service: 1
High turnover rate clearly seen in the amount of different faces each week. Also when paying with cash( particularly a 50 dollar bill) they do not accept them anymore even if your total is $46 which would only require 4 dollars or so in change. Was not informed of this until the sandwiches were finished. Staff offered no solution
Atmosphere: 1
Food: 5
Service: 1
Gave me the wrong sandwich after all the employees are standing around talking to each other. Severely disappointed in this location
Food: 1
Service: 1
I did my order on the app and it was perfect and ready for me quickly.
Atmosphere: 5
Food: 5
Service: 5
some of the best service ive ever had at Subway, kind workers very helpful and overall created a very welcoming environment, the one with spiked hair and tattoos was super inviting and the team as a whole was amazing!
Dietary restrictions: was super kind when asked to switch gloves to avoid cross contamination!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnabon Footlong Churro
Filthy. Water running out of a machine all over the floor. Sandwich prep areas were disgusting. Looked like they hadn’t been cleaned in a very long time. Worst part was that they had sandwich toppings in containers just sitting on top of the prep table instead of being refrigerated. Perfect breeding ground for a food born illness. We threw our sandwiches away. Not worth getting sick from the poor sanitation and refrigeration practices.
Atmosphere: 1
Food: 1
Service: 2
I came in around 7:30 and two girls walked straight to the back with multiple people coming in. Left a boy and a blonde girl to do the dinner rush by themselves. This is not how you treat your coworkers so disappointing.
Atmosphere: 2
Food: 2
Service: 3
Every time I order on the app I’m always missing something either in my sandwich or a side. There is no way to get a refund in the app so I’m getting charged for something I didn’t receive. Employees, please make sure you double check mobile orders when preparing!
Food: 4
Service: 2
Bad experience every time in the last 6 months! The food barely comes out edible every time. My sandwiches never even look like sandwiches and are impossible to eat. And the rotisserie chicken is just chunks of chicken how are you supposed to eat golfball sized chicken balls on a sandwich? The staff don’t even listen when making the sandwiches either.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Tired of placing online orders just to get there and the food wasn't even started to be made or go in and someone stole our order so they had to completely redo the order......we order online because usually we are working or busy so we don't have time to stand there all day! This location sucks!
Service: 1
Like the current menu. The pricing is getting out of control. After all, it's a sandwich inside a sandwich
Atmosphere: 4
Food: 5
Service: 5
The employees were amazing and very nice! If I was you, I’d eat here!
Atmosphere: 5
Food: 5
Service: 5
When we first arrived, there was an angry man at the side counter asking why his food wasn’t ready and that it was already paid for. He left saying he did not have time to wait any longer. The young ladies just shrugged it off. The line didn’t move for 5 more minutes. Finally was able to place an order. Counter sign said soup and sub. Asked about soup. No soup available. Have ordered sweet onion teriyaki chicken sub many times. Best part is the sauce. Had to stop young lady as she wrapped my sub without putting sauce on it. She informed me it was already on the (plain) chicken I saw on a tray before she made my sub. Cashier called me “sweetie” many times. I’m 61 years old. She was maybe 20. Not appropriate. She informed us there was no carbonation for the fountain drinks and also they are out of bags. Dining room floor in need of a broom, and luckily we were able to sit at the only clean table. Looking at other reviews, now we are sorry we chose to have lunch here. Choose wisely. I will next time.
Atmosphere: 1
Food: 1
Service: 1
Patrik's ass screwed up the whole restaurant, never
Atmosphere: 1
Food: 1
Service: 2
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