Shake Shack Greenwood Village

Over priced for what you get. It's half the price at In and Out Burger.

Great hamburgers, always fresh fries. Can be a bit noisy at times.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Burger, Fries

I usually visit the Shake Shack in Cherry Creek because my daughter lives nearby and enjoys eating there and the food is good.

I recently visited the Greenwood Village location with my grandkids, I will never return to this Shake Shack location again.

1. No Shakes Available: Upon entering, we attempted to place an order at the self-service kiosk. Although there was a button for shakes, it wouldn’t display any options. After trying to figure it out, I approached the counter to inquire. There was only one other customer in the restaurant, and the employees were lounging around, appearing uninterested. I asked about ordering a shake, as it was one of the main reasons we came, and the name of the restaurant and an employee curtly stated, "We don’t have shakes." I expected him to explain further why but he didn't so I asked if the shake machine was broken or something he said yeah, yeah the shake machine is broken. when you think maybe they post this at the ordering kiosks instead of making you guess why the shakes had disappeared off the menu options?

2. Ordering Issues: We decided to stay as the kids were really hungry and proceeded to complete our order at the kiosk. After finalizing the selections, the system repeatedly displayed an error message: Order failed, try again. After three attempts, I returned to the counter and explained the issue to another employee. She simply said, "You can order here," so we did. Why didn't they invite us to order at the counter when I was up there the first time? Again they were not in the least bit busy. And we're all just standing around looking bored.

3. Unclean Tables: After ordering, we looked for a table and found that not a single one was clean. We wiped off the least dirty table ourselves and waited for our food.

4. Undercooked Food: Our order arrived quickly, but the quality was alarming. My granddaughter's burger was visibly pink and undercooked. When I checked my own burger, I found it to be even worse—extremely pink, cold, and clearly undercooked. It appeared as though the patty had been placed on the grill briefly and removed almost immediately. All of our sandwiches included bacon on them and my granddaughter also commented that hers was nothing but pieces of fat both my grandsons and eyes sandwiches had the same bacon, didn't seem cooked and it was nothing but fat.
The fries were also undercooked being limp and soggy.

5. Foreign Objects in Food: My grandson’s chicken sandwich was no better. As he prepared to take a bite, he noticed a long piece of hair in the sandwich. That was the final straw.

I returned to the counter to report the issues. The employees showed no concern and simply shrugged. Their response was dismissive, suggesting that we should have requested the burgers to be well-done and implying the hair could have come from us.

This experience was appalling. Whether this location is independently owned or part of a larger corporation, it desperately needs intervention. Poor hygiene, unprofessional staff, and unsafe food handling practices will either drive customers away or result in the health department shutting it down.

What a waste of money. $54 and we left our food sitting there.

Atmosphere: 1

Food: 1

Service: 1

The food was excellent!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburger, Fries

Burgers are topped with fresh ingredients and cooked to order. Very well organized staff.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Floats, Burger, Chicken Bites, Fries

Too expensive for the quality of the burger. It's fine, but $20+ for an ok burger, fries, and a drink I think there are other options.

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Burger, Fries

Messed up double vs single.

Atmosphere: 4

Food: 3

Service: 4

All very good

Atmosphere: 5

Food: 5

Service: 5

Place was cool. Food was fine. Honestly, I prefer an In & Out burger to what I had here. Very pricey for what you get. Not likely to return.

Atmosphere: 5

Food: 3

Service: 3

I heard great things about this place, but nothing great.

Atmosphere: 3

Food: 2

Service: 4

Food is good, but service leaves a lot to be desired. Their drive-thru usually takes at least 10+ minutes to give you your food. I’ve received my food cold on countless occasions. I’ve seen it slammed, which is understandable, and who I presume is the manager just standing around not helping. For more consistency, I recommend the Cherry Creek location on Josephine St.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Fries, Cheeseburger

The food was ok. Prices were high for what you get.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Double Shackburger with Cheese Fries, Fries

It was so good 👍 I loved 😍 my shake and my fries 🍟 would come again!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 'Shroom Burger, Cheese Fries, Cheeseburger

Fries were cold. Very expensive for what we received. Will NOT be back

Atmosphere: 2

Food: 2

Service: 2

Them shicken nuggiesh. Mmmmmm boi! Tha sauce could use some work, maybe a lil more kick and make it jus a lil bit thinner. But that chx hit the happy strings in me.

Atmosphere: 5

Food: 5

Service: 5