Jersey Mike's Subs

This location is severely mismanaged. Orders are being quoted completely inaccurate pickup times, resulting in 30–40 minute waits after the scheduled pickup. The system in place clearly cannot handle the volume of orders being accepted.

The employees are visibly overwhelmed and frustrated, which reflects poor staffing, poor planning, and lack of management support. Efficiency here is not working at all, and customers are paying the price while staff are left to deal with the fallout.

Management needs to either limit orders, staff appropriately, or fix the workflow — because the current operation is failing both customers and employees.

Atmosphere: 2

Food: 4

Service: 1

Consistently amazing sandwiches, usually great staff, pretty much always very clean store

Atmosphere: 5

Food: 5

Service: 5

Came in to get a sandwich with my son. Food was good however the service was horrible. Jersey mikes need to do a better job of training their staff on how to be polite to their guests. I didn't appreciate the way my son was spoken to when my son simply asked for no tomatoes. I understand it was in the next station however there's a way you speak to guest to let them know and this was not it. He delivered with a tone that was not appreciated by me. Let alone we were the only people there, it's not like he was even busy. And to top it off As we're eating our food of course they are horse playing behind the counter with an empty bucket of mustard, kicking it around like a soccer ball. At this point I wouldn't expect anything less. Just completely unprofessional kids working behind that counter.

Atmosphere: 1

Food: 4

Service: 1

I’ve eaten here 4 straight days. Tasty sandwiches. Always fresh and fast service. Jersey mikes never disappoints. Mmm.

Atmosphere: 5

Food: 5

Service: 5

Workers were very unprofessional and it took 20 minutes for a simple chipotle chicken to get ready. Workers seems disinterested in their job creating a holdup

Atmosphere: 1

Food: 4

Service: 1

We have always enjoyed the giant Italian sub however today something was definitely off with it. It only had 3 of the 5 all meats, the seasoning off, the oil and vinegar ratio was wrong, and there was way too much mayonnaise.
Hopefully, this was a one off.
We will try again, but two strikes and your out.

Atmosphere: 3

Food: 1

Service: 3

Placed a bulk pick up order- all of the sandwiches were made incorrectly.
Complete waste of money.

Waited 50 minutes with 6 people in front of me. Prioritized online orders coming in after we are in line. No Priority by staff. Choose another location and avoid this one like the plague if you want reasonable service.

First off, Jersey Mikes is my favorite sub shop. I’ve always loved it. This location tho is just really bad. Very very slow, not clean inside, and occasionally gives the wrong sub. Bummer cuz I love JM.

Best JM in town. Really nice and clean and all of the staff are super friendly. I go slightly out of my way to go to this location.

Last time I’m going to Jersey Mike’s! You guys keep forgetting to put mayonnaise on a BLT sandwich, after I told him that I like light mayonnaise. On top of that, when the employee realize this, he took all of the toppings off the bun and was holding it and the palm of his hand, and then put mayonnaise on one side of the bun and put everything back on it from his hand. That is gross on top of the fact that I didn’t see him change his gloves before making my sandwich. I don’t think I have seen you guys change your gloves before and he also handled my payment at the register and then continue to go back to make sandwiches without changing gloves! So now I’m out of $10 no sandwich because I had to throw it away!

Listen it’s not the end of the world. But I asked the guy to not cut my sandwich. He made a joke about it and cut it like 5 seconds later. If you’re gonna joke around on the job at least be competent enough to stay focused. It just seems that every single time I go into and/or order from a jersey mikes there’s an issue. It doesn’t matter how small, I can never have a normal, no bs issues visit to a jersey mikes.

Went to Jersey Mike's on Tuesday, ordered sandwiches to go. There were 2 younger employees working. We opened our sandwiches at home and there was essentially nothing on them. I got a veggie sandwich, and there was 1 onion, 1 pickle, NO Tomatoes, 1 banana pepper and a light sprinkle of lettuce. I ordered for all the veggies to be put on. My husbands sandwich had 2 pieces of ham, a sprinkle of lettuce, 1 banana pepper, and no tomatoes. We basically paid for bread and a sprinkle of toppings.

To top it off, we sent a message to Jersey Mike's website, and still haven't heard anything.

JERSEY MIKES.....this isn't ridiculous... it's PREPOSTEROUS. SO........do I need to ALWAYS go in to the store to supervise my sandwiches being made? Why do you have online ordering if your employees can't figure out how to read an order and make a sandwich?

I'd rate zero stars if I could.

Every time I order from this store, they find a new way to mess up my order

Atmosphere: 1

Food: 3

Service: 1

We are big fans of Jersey Mikes, but lately we have gotten dry (stale) buns. This is inexcusable, because the server can tell that the bun is stale when he makes the sandwich. Please do better!!

Food: 2

Recommended dishes: The American Classic