On The Border Mexican Grill & Cantina - Highlands Ranch

We attempted to dine here yesterday evening(December 17th) but ultimately got up and left after being sat for 10 minutes(No waiter came by to greet us after being sat, no drink order and no the usual chips and salsa.) Prior to being seated at a table we did wait several minutes to be greeted at the host station, there was on other couple ahead of us but we were seated quickly after the couple ahead us were seated. There was a table near by whom we asked how long they had been waiting, they had order food all ready yet had no drinks or the usual complementary chips and salsa, they had been waiting 40+ minutes. Another table near by had menus but no beverages or chips either, this table got up and left a few minutes before had. This had not been our experience at this location for us in the past, we have dined here several times this year and we were extremely disappointed.

Atmosphere: 1

Food: 1

Service: 1

It's hard to find good places to eat near me. On The Border is a hidden gem 💎!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Guacamole, Chips and Salsa, Enchiladas, Tacos, Burrito, Tortilla, Chips

Our server was great! She was so friendly and efficient! The food was great and prepared quickly.

Atmosphere: 5

Food: 5

Service: 5

Great food and great service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips and Salsa, Enchiladas

Recommend!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips and Salsa, Enchiladas, Tacos, Burrito, Chips

Now my favorite restraunt!!
Got the montere ranch fijitas with all the sides (the sides are free), and it is some of the best food I've ever had. However, it is Partially expensive. The chips and salsa come with the table and can be refilled for free. Five stars 🌟.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips and Salsa, Border Smart Chicken Fajitas, Tortilla, Chips

The food is decent. We went online to order and the math on your website wasn't mathing correctly. That's a huge problem.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Enchiladas

We had Star as our waitress, she was fun, outgoing, attentive and a delightful lady! Great ending to a long work week, she made our Friday night perfection!! Highly recommend sitting in her section!! She recommended great food and drinks, she talked us into Meltdowns and offered us dessert, but we were stuffed, we couldn't eat any more!!! Thank you STAR 🌟🌟🌟🌟🌟!!

Atmosphere: 4

Food: 4

Service: 5

This place was not very good server spilled a drink on me and left it on my seat I had to stand on the bench of the booth to climb out of the booth to get to another booth. After all that no one even talked to me about the incident. I woukd not recommend flgoing to this establishment.

Atmosphere: 2

Food: 3

Service: 1

The building is hidden from Quebec and not to visable from C470. Plenty of parking. Cute, colorful little building.
It's a little tough to get into being in a wheelchair. The doors are heavy. It took about 5 minutes for someone to greet us and sit us. They did not ask if I would like a booth or table, which is a common error host. I like to transfer personally.
It took about another 5 minutes after being sat when we received chips and salsa. The salsa was hot spicy. They took our drink order, and it took about 10 minutes to get the drinks. We did the all you care to eat tacos and enchiladas. They brought us two tacos with rice and beans. They brought two enchiladas with rice and beans as well. When ordering, they usually bring 2 more. This girl brought one. Then, when we asked for another, she said she may have to charge us. No, it's called all you care to eat for a reason. It seems maybe she is new and probably should ask for help. Also, when we asked for an additional taco for my daughter, she would not bring one out. My daughter was quite disappointed. They seem to be stretched thin for servers. But they are at least friendly. Drinks also ran dry, but we asked for them, and they seemed to do their best to get them out earn they could. Besides slow service and not getting what we asked for, it was a pleasant place to dine.

Vegetarian options: There are salads just ask for no meat.

Dietary restrictions: I have dairy restrictions and they was able to accommodate. Just ask.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Chips and Salsa, Enchiladas, Tacos, Queso Dip

This restaurant needs to close. We waited in the bar area for 20 minutes with the entire place only 10 percent full at 6pm on a Saturday. No one acknowledged us until we finally flagged someone down.

Atmosphere: 2

Food: 3

Service: 1

I just left this location. The restaurant was not busy. I stood there for 10 minutes by the podium. Despite numerous employees walking all around the restaurant, clearly seeing me, no one ever acknowledged me.

Antonio, who normally provides excellent customer service, walked directly past me at one point, but never made eye contact.

I’m left to assume that I am either invisible, or deemed unworthy of service tonight.

The final straw, however, was when he beamed and waved happily at the people who came in behind me.

I won’t be back to this location. There’s a customer service lesson here for Antonio and the others. A simple greeting and acknowledgment would have sufficed and made me happy. But being intentionally ignored is not acceptable to me. I’ll spend my money elsewhere.

Service: 1

I used to spend a lot of time here at the bar years ago. I honestly don't know how they stay in business these days since it always seems to be empty. Chips and salsa are good but my burrito was very salty. Probably won't be returning.

Atmosphere: 4

Food: 3

Service: 4

Frank is the greatest waiter…very knowledgeable and funny. Kept us entertained!!!

Atmosphere: 5

Food: 5

Service: 5

Excellent service
delicious food and Bordarita yum
Our waitress Starla was super kind
Very nice 🙂
Thank you for making our date night a wonderful evening 🌆

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips and Salsa, Beef Enchiladas, Tacos