Raising Cane's Chicken Fingers

The app is easy, but I have never once gotten them to have the food ready, or the food sat for my entire drive, or they didn't answer the phone.
There's a reason the app has a prominent button to call...bc you almost always have to.
This used to be a regular place for us... no longer the case.
Today, no one delivered the food to the car. No problem, I'll just drive thru. When I explain what happened, they ask why i didn't come in.
Well, bc my foot is in a cast... wait, why an I explaining this to them?
I'm handed my food, which was cold as ice... as usual.
Today, I finally said something. The drive-thru person was annoyed but eventually got a mgr.
He apologized and gave me an upgraded meal, which was indeed hot. I was so excited.
Then, the 2nd strip tasted funny. It wasn't cooked enough. Went to 3rd piece. Same thing... spongy and just tasted wrong. 4th was the same thing. Toast and Fries were fine.
Struggling for a positive here...oh! They make great tea.
For my $12, I got toast, fries, tea, and likely dodged a bout with food poisoning.
Just skip it until they get their act back together and get the app issues figured out. The app issues are the same at 3 different stores btw.

Atmosphere: 3

Food: 1

Service: 2

Recommended dishes: Texas Toast, Fried Chicken Strips and Fries

I'm echoing the same issue someone else had a week ago from this location (JS) same exact thing, pulled to the front, waited 20, went in, food sat. Could say more but done a lot of editing already.

Atmosphere: 3

Food: 2

Service: 3

Literally amazing, such a clean restaurant and nicest employees. Shout-out to the Texas toast guy

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Coleslaw

I had an amazing experience thanks to Janice! She was incredibly friendly and made the ordering process a breeze. Her positive attitude and genuine care for customers made me feel comfortable. I highly recommend stopping by and experiencing her exceptional service. Thank you, Janice, for making my visit so enjoyable!

Atmosphere: 5

Food: 4

Service: 5

I generally take my daughter here once in awhile and it seems like the staff and the environment is out of control and not paying attention. Staff walking around talking loudly about personal issues they have with other staff, extremely loud children yelling and jumping everywhere without ever being told to sit down. It's just me I'm old, but once in a while I miss good old-fashioned service especially paying the prices you guys are asking for.

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Texas Toast, Fried Chicken Strips and Fries, Coleslaw, Cane's Sauce

Canes is so yummy yummy!

Atmosphere: 5

Food: 5

Service: 5

I got some naked chicken strips. I had to wait because they make them fresh

Food: 5

I had a bad experience from this specific restaurant tonight. There was barely anyone in the drive through and in the restaurant. I ordered and they told me to park and they will bring the food. 20mms later I went in and sure enough my food is sitting on a counter by the young guy supposed to deliver. They did not make it right, they said here's ur food. Unacceptable response. Since we have choices, I will choose to eat elsewhere. Thanks.

Atmosphere: 1

Food: 3

Service: 1

This one is a smaller location. But the great food and prices never disappoint.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Texas Toast, Fried Chicken Strips and Fries, Coleslaw, Cane's Sauce

I love this cane's location! The service is great, and food comes out quickly. I had one problem (out of the many times i've been there) and when I raised it, it was solved very easily and peacefully. Huge applaud to the staff and the kind and efficient manager Shiloh. Canes fan forever!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Crinkle-Cut Fries, Pieces of Chicken, Cane's Sauce

the cashier around 11:45 on 12/26 was outstanding. he was so kind and attentive and asked us how our food was twice. not only was the service amazing the atmosphere was so calming and i was happy and i felt welcome. give this man a raise from raising canes. we raised a good cane!!

Atmosphere: 5

Food: 5

Service: 5

Good food good service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Texas Toast, Fried Chicken Strips and Fries, Coleslaw, Cane's Sauce

My family picked up food on Dec 18 and the next day all who ate the food fell sick. When the food was ordered there were kids working who were goofing around. I did not eat the food and didn't get sick. Three adults and two children got sick and missed school and work. What do we do about this? We don't want to eat at Cane's again. Should I call the health department to pay a visit?

Atmosphere: 1

Food: 1

Service: 1

This is my 13 year old son's favorite place to eat

Atmosphere: 5

Food: 5

Service: 5

Been here a few times and it's consistent. Order has never been wrong and food is hot n fresh.

Food: 5

Service: 5

Recommended dishes: Texas Toast, Fried Chicken Strips and Fries, Cane's Sauce