I came here with my 8-year-old son to enjoy a drink together. He wanted to charge his phone and get on the WiFi, so I helped him with that while we decided what he wanted to order. We were there for maybe 10 minutes before a manager approached me and asked, “Are you going to order something?” I said yes, and asked why. She told me we had already been there “at least an hour.” I told her that was absolutely not true—it had only been 10 minutes.
I’m a regular customer. I come to this Starbucks several times a week, often for business meetings, and I always order. I even asked the manager if she recognized me as a regular and if I always buy something. She admitted yes to both, yet still pressed me about “being there too long without ordering.” After realizing she was wrong, she tried to backtrack with, “Oh no, I’m sorry, I’m sorry.” But at that point, the damage was done.
To make it worse, another employee later told me it’s “company policy” that you can’t be in a Starbucks at all unless you’ve purchased something. That’s ridiculous, and the way it was handled felt insulting.
Starbucks—you just lost a loyal customer.
Atmosphere: 1
Service: 1
Michael Thomas
They just take too long for even simple orders. 20 minutes for a coffee and pastry
Atmosphere: 3
Food: 3
Service: 1
Victoria Gheorghe
Quick in n out drive thru
Service: 5
Brett
Why on earth would you deny someone a water? Great job, enjoy the review
Atmosphere: 1
Food: 1
Service: 1
Jordan Macomber
Was sitting in the back seat with my infant son next to me in his car seat while my wife drove us through the drive through, was holding my wallet against my chin while waiting to get my card back from the barista just to be accused of “vaping” in the drive through and informed that it was “illegal” by Vinny I believe it was (female barista). Clearly was not smoking or vaping, especially with my child in the car, and it seems maybe the baristas should be more focused on making coffee than looking for things to police customers on that they weren’t doing in the first place?
Atmosphere: 1
Service: 1
Travis Alderfer
Drive thru service was great
Atmosphere: 5
Food: 4
Service: 5
Tinz
Slightly big store. Clean. Modern design. Good staff. Only problem is the location. Hard to get a parking spot. Not sure if they have a drive through.
Recommended dishes: Egg and Sausage Sandwich, Starbucks Via Instant Pumpkin Spice Latte, Mango Dragonfruit Refresher
Brian Such
I had a relaxing time this AM. Perfect weather for sitting outside. No breeze, 60 degrees, slight overcast, so bright without the glare. Open environment inside with responsive staff and quick service. Right beside UC Health Hospital, where you can easily walk across to.
Tom L.
Good job with a quick latte & bacon, Gouda & egg sandwich.
THE sweetest crew works here!! This morning I went through the drive though and got my order incredibly wrong and couldn’t remember what I wanted (I have a 1 month old and got called into work this week unexpectedly). They helped me figure out my normal order, reminded me of the beauties of espresso, and took care of my drink this morning. I have a great experience every time I order from here :)
Food: 5
Service: 5
Matthew Downie
Everything is an issue at this store Gonna pass this one up for now on…
Atmosphere: 1
Food: 1
Service: 1
Scott S
Slowest starbucks in Denver, and the barista didn't fill my cup full, saying that was the correct amount of coffee. Time to stop tipping and maybe time to stop even using them entirely.
Atmosphere: 1
Food: 2
Service: 1
Matt Johnson
Never have i been to a starbucks where the staff has disappointed me either screwing up my bill or giving me something different than i asked for so consistently. I give myself 0 stars for giving it so many chances. I’ll learn one day.
Atmosphere: 3
Food: 3
Service: 1
FireMedic Rogers
I’ve been going to this same Starbucks for 2 years now and every time KJ is a welcoming employee who now’s us by name now. Vary good staff here
Drive thru when near
ZERO STARS
I came here with my 8-year-old son to enjoy a drink together. He wanted to charge his phone and get on the WiFi, so I helped him with that while we decided what he wanted to order. We were there for maybe 10 minutes before a manager approached me and asked, “Are you going to order something?” I said yes, and asked why. She told me we had already been there “at least an hour.” I told her that was absolutely not true—it had only been 10 minutes.
I’m a regular customer. I come to this Starbucks several times a week, often for business meetings, and I always order. I even asked the manager if she recognized me as a regular and if I always buy something. She admitted yes to both, yet still pressed me about “being there too long without ordering.” After realizing she was wrong, she tried to backtrack with, “Oh no, I’m sorry, I’m sorry.” But at that point, the damage was done.
To make it worse, another employee later told me it’s “company policy” that you can’t be in a Starbucks at all unless you’ve purchased something. That’s ridiculous, and the way it was handled felt insulting.
Starbucks—you just lost a loyal customer.
Atmosphere: 1
Service: 1
They just take too long for even simple orders. 20 minutes for a coffee and pastry
Atmosphere: 3
Food: 3
Service: 1
Quick in n out drive thru
Service: 5
Why on earth would you deny someone a water? Great job, enjoy the review
Atmosphere: 1
Food: 1
Service: 1
Was sitting in the back seat with my infant son next to me in his car seat while my wife drove us through the drive through, was holding my wallet against my chin while waiting to get my card back from the barista just to be accused of “vaping” in the drive through and informed that it was “illegal” by Vinny I believe it was (female barista). Clearly was not smoking or vaping, especially with my child in the car, and it seems maybe the baristas should be more focused on making coffee than looking for things to police customers on that they weren’t doing in the first place?
Atmosphere: 1
Service: 1
Drive thru service was great
Atmosphere: 5
Food: 4
Service: 5
Slightly big store. Clean. Modern design. Good staff. Only problem is the location. Hard to get a parking spot. Not sure if they have a drive through.
Recommended dishes: Egg and Sausage Sandwich, Starbucks Via Instant Pumpkin Spice Latte, Mango Dragonfruit Refresher
I had a relaxing time this AM. Perfect weather for sitting outside. No breeze, 60 degrees, slight overcast, so bright without the glare. Open environment inside with responsive staff and quick service. Right beside UC Health Hospital, where you can easily walk across to.
Good job with a quick latte & bacon, Gouda & egg sandwich.
Restaurantji Recommends
THE sweetest crew works here!! This morning I went through the drive though and got my order incredibly wrong and couldn’t remember what I wanted (I have a 1 month old and got called into work this week unexpectedly). They helped me figure out my normal order, reminded me of the beauties of espresso, and took care of my drink this morning. I have a great experience every time I order from here :)
Food: 5
Service: 5
Everything is an issue at this store
Gonna pass this one up for now on…
Atmosphere: 1
Food: 1
Service: 1
Slowest starbucks in Denver, and the barista didn't fill my cup full, saying that was the correct amount of coffee. Time to stop tipping and maybe time to stop even using them entirely.
Atmosphere: 1
Food: 2
Service: 1
Never have i been to a starbucks where the staff has disappointed me either screwing up my bill or giving me something different than i asked for so consistently. I give myself 0 stars for giving it so many chances. I’ll learn one day.
Atmosphere: 3
Food: 3
Service: 1
I’ve been going to this same Starbucks for 2 years now and every time KJ is a welcoming employee who now’s us by name now. Vary good staff here
Atmosphere: 5
Food: 4
Service: 5
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