Never ever had a bad experience here. Great, quick service.
Camille Demetrion
I think this is the worst Starbucks in Highland Ranch. I ordered two tall drinks and two pieces of lemon loaf. The loaf came out in a timely manner, but I had to wait 20 minutes for my drinks and never received them. When I went to ask for a refund because I had not received my drinks and I was late to an appointment and The gentleman at the cash register messed up and charged me (instead of refunding me). I didn’t realize it at the time, so when I called customer service, they explained to me that I had been charged twice. They refunded me for both orders and took my complaint. However, if I hadn’t called customer service, I would’ve never know that I was charged twice. There were several other frustrated people there waiting for their order, I asked one women if she had been waiting long, she said she had been waiting for 15 minutes already and had not received her drinks. I understand it’s a very busy location, but you should forewarn people if the wait for drinks is going to be longer than expected.
I used to work for Starbucks and this would never fly! You don't put one person in the line for drinks inside and 3-4 people on the line for drive through.
Jack Christophersen
Great drinks, even greater people.
Jacy Delao
I feel like there’s a limit you should keep plastic straws. My plastic straw fell apart in my frappuccino and I only found out because a giant piece of plastic came up my straw and thank god I didn’t swallow it. I took out the straw and saw that the piece of plastic in my mouth is smaller than the missing plastic in the straw. so I look at the bottom of my cup and there’s like 10 different pieces just floating around. Plastic gets hard, don’t you guys get new straw shipments?
Patrick R.
I really wish there were a different coffee shop or café in this location. I stop here a few times a year while waiting for my vehicle at Discount Tire across the parking lot, and every time, I think, “Maybe this time will be better.” Spoiler alert: it’s not.
My latest $6+ coffee arrived nearly an inch short of the top—almost 20% of the drink missing! I know inflation is rough, but come on.
On the bright side, the staff is genuinely friendly, and the interior is well-designed with plenty of seating. Those are the only redeeming traits keeping this Starbucks from a 1-star review.
Atmosphere: 2
Food: 1
Service: 2
Charles Lang
This location has really gone downhill. They are constantly running out of sleeves. This morning, they had sleeves but didn't put them on my cup until I asked them to? Coffee is hot, and the cups dont insulate, hence the need for a sleeve. Someone is going to burn themselves
The speed of service has also dropped drastically. The lines are massive and extremely slow.
I would recommend going to a different location until this location figures their stuff out.
Atmosphere: 4
Food: 4
Service: 1
L P
It's normally a good location, drinks/food are up to par and workers are generally nice.
However, there have been a few times, such as today, that the wait times were simply insane. I waited 30 minutes for a single drink I placed in store today - easily the longest I've ever waited at a Starbucks.
If you're planning to swing by during mornings, be aware that you might run into similar issues.
Atmosphere: 3
Food: 3
Service: 2
Mitchell Laing
If you like waiting for 25 minutes for 2 coffees only to find one is wrong & then wait another 10 minutes then this Starbucks is for you. Woefully inadequate staff levels, these guys need help Starbucks!
Service: 1
Sarah Lewis
I think making cold foam is too challenging for this location. It’s rarely included , even when you pay extra for it . We stopped coming because orders are frequently wrong . Tried it for the first time in 6 months today, it was still wrong.
Atmosphere: 1
Food: 1
Service: 1
Valerie Meyer
The best Starbucks. They are fast and kind and friendly ❤️
I am a big coffee fan however the coffee at most Starbucks isn't the greatest. But staff is very nice here even offering to make a drink that I mobile ordered to the wrong location. This place can get very busy but the staff always does there best to get things out in a reasonable time. I've never had an order get messed up or lost. I've stayed and done work here, the tables are kept clean and it doesn't get too loud in the shop.
Atmosphere: 4
Food: 3
Service: 5
Pokmug209
I am a big coffee fan however the coffee at most Starbucks isn't the greatest. But staff is very nice here even offering to make a drink that I mobile ordered to the wrong location. This place can get very busy but the staff always does there best to get things out in a reasonable time. I've never had an order get messed up or lost. I've stayed and done work here, the tables are kept clean and it doesn't get too loud in the shop.
Atmosphere: 4
Food: 3
Service: 5
Audra Dobson
This place is the worst save yourself some time and go to the grocery store. I ordered ahead and when I got there it was make wrong. There was no cold foam which I pay extra for… it’s fine just fix it. The girl Sarah got mad and annoyed that she had to remake it…. It says on the cup cold foam you didn’t do that why are you getting annoyed at me?! I’m fine just remake it. She remakes it and the cold foam is not FOAM it’s cream. No caramel on top. Like cmon. She’s even more annoyed now. Maybe Sarah, if you could make it correctly it wouldn’t be so annoying. No one knew what to do. LITERALLY MAKE IT CORRECTLY. I’ve had multiple problems with attitudes at this location, I’ve called customer service on this location before. Looks like I’ll be doing that again
Atmosphere: 1
Food: 1
Service: 1
Ghen L.
this place was clean and the service great- the baristas were all friendly and we got our order really quickly!
Atmosphere: 5
Food: 5
Service: 5
Archie Choudhary
Always kids love Starbucks, new flavors are always
Never ever had a bad experience here. Great, quick service.
I think this is the worst Starbucks in Highland Ranch. I ordered two tall drinks and two pieces of lemon loaf. The loaf came out in a timely manner, but I had to wait 20 minutes for my drinks and never received them. When I went to ask for a refund because I had not received my drinks and I was late to an appointment and The gentleman at the cash register messed up and charged me (instead of refunding me). I didn’t realize it at the time, so when I called customer service, they explained to me that I had been charged twice. They refunded me for both orders and took my complaint. However, if I hadn’t called customer service, I would’ve never know that I was charged twice. There were several other frustrated people there waiting for their order, I asked one women if she had been waiting long, she said she had been waiting for 15 minutes already and had not received her drinks. I understand it’s a very busy location, but you should forewarn people if the wait for drinks is going to be longer than expected.
I used to work for Starbucks and this would never fly! You don't put one person in the line for drinks inside and 3-4 people on the line for drive through.
Great drinks, even greater people.
I feel like there’s a limit you should keep plastic straws. My plastic straw fell apart in my frappuccino and I only found out because a giant piece of plastic came up my straw and thank god I didn’t swallow it. I took out the straw and saw that the piece of plastic in my mouth is smaller than the missing plastic in the straw. so I look at the bottom of my cup and there’s like 10 different pieces just floating around. Plastic gets hard, don’t you guys get new straw shipments?
I really wish there were a different coffee shop or café in this location. I stop here a few times a year while waiting for my vehicle at Discount Tire across the parking lot, and every time, I think, “Maybe this time will be better.” Spoiler alert: it’s not.
My latest $6+ coffee arrived nearly an inch short of the top—almost 20% of the drink missing! I know inflation is rough, but come on.
On the bright side, the staff is genuinely friendly, and the interior is well-designed with plenty of seating. Those are the only redeeming traits keeping this Starbucks from a 1-star review.
Atmosphere: 2
Food: 1
Service: 2
This location has really gone downhill. They are constantly running out of sleeves. This morning, they had sleeves but didn't put them on my cup until I asked them to? Coffee is hot, and the cups dont insulate, hence the need for a sleeve. Someone is going to burn themselves
The speed of service has also dropped drastically. The lines are massive and extremely slow.
I would recommend going to a different location until this location figures their stuff out.
Atmosphere: 4
Food: 4
Service: 1
It's normally a good location, drinks/food are up to par and workers are generally nice.
However, there have been a few times, such as today, that the wait times were simply insane. I waited 30 minutes for a single drink I placed in store today - easily the longest I've ever waited at a Starbucks.
If you're planning to swing by during mornings, be aware that you might run into similar issues.
Atmosphere: 3
Food: 3
Service: 2
If you like waiting for 25 minutes for 2 coffees only to find one is wrong & then wait another 10 minutes then this Starbucks is for you. Woefully inadequate staff levels, these guys need help Starbucks!
Service: 1
I think making cold foam is too challenging for this location. It’s rarely included , even when you pay extra for it . We stopped coming because orders are frequently wrong . Tried it for the first time in 6 months today, it was still wrong.
Atmosphere: 1
Food: 1
Service: 1
The best Starbucks. They are fast and kind and friendly ❤️
Restaurantji Recommends
I am a big coffee fan however the coffee at most Starbucks isn't the greatest. But staff is very nice here even offering to make a drink that I mobile ordered to the wrong location. This place can get very busy but the staff always does there best to get things out in a reasonable time. I've never had an order get messed up or lost. I've stayed and done work here, the tables are kept clean and it doesn't get too loud in the shop.
Atmosphere: 4
Food: 3
Service: 5
I am a big coffee fan however the coffee at most Starbucks isn't the greatest. But staff is very nice here even offering to make a drink that I mobile ordered to the wrong location. This place can get very busy but the staff always does there best to get things out in a reasonable time. I've never had an order get messed up or lost. I've stayed and done work here, the tables are kept clean and it doesn't get too loud in the shop.
Atmosphere: 4
Food: 3
Service: 5
This place is the worst save yourself some time and go to the grocery store. I ordered ahead and when I got there it was make wrong. There was no cold foam which I pay extra for… it’s fine just fix it. The girl Sarah got mad and annoyed that she had to remake it…. It says on the cup cold foam you didn’t do that why are you getting annoyed at me?! I’m fine just remake it. She remakes it and the cold foam is not FOAM it’s cream. No caramel on top. Like cmon. She’s even more annoyed now. Maybe Sarah, if you could make it correctly it wouldn’t be so annoying. No one knew what to do. LITERALLY MAKE IT CORRECTLY. I’ve had multiple problems with attitudes at this location, I’ve called customer service on this location before. Looks like I’ll be doing that again
Atmosphere: 1
Food: 1
Service: 1
this place was clean and the service great- the baristas were all friendly and we got our order really quickly!
Atmosphere: 5
Food: 5
Service: 5
Always kids love Starbucks, new flavors are always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Croissant, Vanilla Bean Crème Frappuccino Blended Crème, Sausage Cheddar & Egg Sandwich
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