This location used to be decent but we won’t be back after today and I don’t advise anyone to go here. This owner needs to get his stuff together and get his store together! 🙄 The kid that as there by himself at lunch hour on a weekend 1/11/2025 @ 12:40pm was insanely slow, he didn’t have all the vegetables (really just didn’t want to go in back & get more), he couldn’t remember over and over what was just told to him or what sandwiches he just made, it was obvious he was sick, they never accept SUBWAY coupons because they’re greedy & lazy, ,he couldn’t break a $100 bill even though the total was $65 so only $35 change 🤦🏼♂️😡 which they should put a sign up they don’t accept US currency, the place was really dirty, on and on and on!!!
Just close the place if you can’t operate it properly and save people the headache & time!
Recommended dishes: Sandwich
Jessica Acheff
I love my experience every time I come into this this store! Excellent management Sarah is the best! Great customer service. My last sandwich was so delicious . I recommend this restaurant to everyone!
Atmosphere: 5
Food: 5
Service: 5
Martin Horton
I ordered food online I go there and they said they didn't have the order but already charged me. I went to the store the two ladies barely spoke English and kept saying no order. There customer service is a email for subway. No number and the number for the restaurant doesn't work either. Highly not recommended.
Service: 1
Jennifer Villalba
This place is absolutely the worst. They never accept coupons, and they have a sign saying "the system isn't working today." This has been going on for over a year, if not longer. We ordered two sandwiches and a churro. First of all, the deli area isn’t visible; they’ve covered it up, so you can’t see anything. Why? The sandwiches were served cold, and when I realized they hadn’t heated them properly (obviously because the counter is set up so you can't see), I asked them to warm them up. However, since the toppings were already added, everything was cold. It seemed like a new employee helped us (I assume), but her coworker, Sarah, showed no willingness to assist or guide her. As for the churro, while it was served hot, it was so hard that we ended up throwing it away. I admit that I stopped coming to this location because of past issues, and I thought that after so much time, things would have improved, but clearly, they haven’t. And the place is dirty. I definitely won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Stella Ray
This subway should be ashamed of themselves! Working in food myself, if I (manager) ever had a digital order sent out the way I got my food, my employee/employees would get fired on the spot! My meal tonight was over $100 with half of my stuff missing. . . At first I thought it was just the 6 chips they didn’t add to my bag. . . But then realize very soon after 4 of my 7 sandwiches were not in the bag either. Oh but the list can continue, my footings weren’t cut, I had more mustard then I did anything else, and when it comes to the toppings - it looks like someone grabbed the tops all in one hand through it on the bread drenched them in mustard, closed it and wrapped the sandwich. But Iv sat here and tried to call subway several times and they won’t pick up the phone - no wonder all these new sandwich places are doing numbers compared to subway. Whom ever the manager is, GM and shift manager should really sit back an maybe work a night shift. . . Actually WORK and WATCH your team because this falls on you too!
Atmosphere: 1
Food: 1
Service: 1
Ashley Cerritelli
The franchise owner of this location should feel awful about how they are running this location into the ground. Having one young teenager running all to go orders and making sandwiches for walk in business is crazy. We felt terrible for the kid and cannot believe Subway stands for such a poor operation. The creepy part was my son pointed out a moving camera watching us and it was a disgrace to know an owner is watching and not doing anything about it.
Joshua M
I’d give it zero stars if I could. Only went because I received some coupons in the mail. They don’t take coupons and neither do the stores in Lone Tree. So why spend the money if none of your stores accept them. Maybe subway needs to be ran different. It’s is falling apart. Go to Jersey Mikes. Sandwiches taste better from there anyway!
Atmosphere: 1
Food: 1
Service: 1
Rose Lunalia
I am incredibly disappointed. Our family orders from here relatively regularly, using the online system. And while two of the subs are always made well, the third is messed up in Some way EVERY SINGLE TIME! There's no excuse for this, and feels incredibly targeted, because My sandwich is always the one messed up, AND the Only one of the 3 we order that isn't toasted. It's frustrating and disappointing, and frankly feels targeted.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
luke schmitt
This subway and the ownership flat out suck
Brian Holle
Stood in line for 30 mins while the kid at the counter struggled to make online orders and tale the orders in front of me. When the guy ordered in front of me, the kid just couldn't get it, so I was like, he wanted the number 16. He seemed irritated when he made my sandwich. Never asked if I wanted chips or a drink and then he got irritated when I said I wanted one. Threw my sandwich on the counter and rerang the order. Never got the bacon on my chicken bacon ranch either. When the next lady behind me ordered and said she wanted chips and a drink, his reply was 'thanks for saying it before I rang it in.' I'm going to track down the manager and/or owner of this place and have an interesting conversation.
This Subway has a sign stating no coupons excepted at this time...I am wondering what time will that be...I should have left w/o the 2 ft longs that with a coupon would have been $12.99 but was $22.38...I paid because there is a sign that was pointed out to me that i did not see...I will drive another 5 minutes next Subway craving.
Atmosphere: 4
Food: 4
Service: 4
P L
Whoever owns this subway should be ashamed. It cant even staff two people. Still if I was a closer and the only one on staff, I can multitask and get all 10 people subs partially made. Not one customer is walking out like I witnessed. I crushed out 3 football teams with two people working at Subway as a kid. Minimum wage but still hustled.
Atmosphere: 3
Food: 3
Service: 3
Ky Leggiero
Doesn't accept
Service: 1
Sarah Marie
The ownership of this Subway is awful. I went in with a coupon that was distributed all over Highlands Ranch and I was told that the new owner is no longer taking coupons. In that case, I won't be coming to this Subway any longer. Great way to lose business!
Atmosphere: 1
Food: 1
Service: 1
JD Devlin
I really like this business the young man with the dark brown hair in the Hat he is really cool he helped me make a new favorite he gave me a good suggestion. This is the best one yet.
This location used to be decent but we won’t be back after today and I don’t advise anyone to go here. This owner needs to get his stuff together and get his store together! 🙄
The kid that as there by himself at lunch hour on a weekend 1/11/2025 @ 12:40pm was insanely slow, he didn’t have all the vegetables (really just didn’t want to go in back & get more), he couldn’t remember over and over what was just told to him or what sandwiches he just made, it was obvious he was sick, they never accept SUBWAY coupons because they’re greedy & lazy, ,he couldn’t break a $100 bill even though the total was $65 so only $35 change 🤦🏼♂️😡 which they should put a sign up they don’t accept US currency, the place was really dirty, on and on and on!!!
Just close the place if you can’t operate it properly and save people the headache & time!
Recommended dishes: Sandwich
I love my experience every time I come into this this store! Excellent management Sarah is the best! Great customer service. My last sandwich was so delicious . I recommend this restaurant to everyone!
Atmosphere: 5
Food: 5
Service: 5
I ordered food online I go there and they said they didn't have the order but already charged me. I went to the store the two ladies barely spoke English and kept saying no order. There customer service is a email for subway. No number and the number for the restaurant doesn't work either. Highly not recommended.
Service: 1
This place is absolutely the worst. They never accept coupons, and they have a sign saying "the system isn't working today." This has been going on for over a year, if not longer. We ordered two sandwiches and a churro. First of all, the deli area isn’t visible; they’ve covered it up, so you can’t see anything. Why? The sandwiches were served cold, and when I realized they hadn’t heated them properly (obviously because the counter is set up so you can't see), I asked them to warm them up. However, since the toppings were already added, everything was cold. It seemed like a new employee helped us (I assume), but her coworker, Sarah, showed no willingness to assist or guide her. As for the churro, while it was served hot, it was so hard that we ended up throwing it away. I admit that I stopped coming to this location because of past issues, and I thought that after so much time, things would have improved, but clearly, they haven’t. And the place is dirty.
I definitely won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
This subway should be ashamed of themselves! Working in food myself, if I (manager) ever had a digital order sent out the way I got my food, my employee/employees would get fired on the spot! My meal tonight was over $100 with half of my stuff missing. . . At first I thought it was just the 6 chips they didn’t add to my bag. . . But then realize very soon after 4 of my 7 sandwiches were not in the bag either. Oh but the list can continue, my footings weren’t cut, I had more mustard then I did anything else, and when it comes to the toppings - it looks like someone grabbed the tops all in one hand through it on the bread drenched them in mustard, closed it and wrapped the sandwich. But Iv sat here and tried to call subway several times and they won’t pick up the phone - no wonder all these new sandwich places are doing numbers compared to subway. Whom ever the manager is, GM and shift manager should really sit back an maybe work a night shift. . . Actually WORK and WATCH your team because this falls on you too!
Atmosphere: 1
Food: 1
Service: 1
The franchise owner of this location should feel awful about how they are running this location into the ground. Having one young teenager running all to go orders and making sandwiches for walk in business is crazy. We felt terrible for the kid and cannot believe Subway stands for such a poor operation. The creepy part was my son pointed out a moving camera watching us and it was a disgrace to know an owner is watching and not doing anything about it.
I’d give it zero stars if I could. Only went because I received some coupons in the mail. They don’t take coupons and neither do the stores in Lone Tree. So why spend the money if none of your stores accept them. Maybe subway needs to be ran different. It’s is falling apart. Go to Jersey Mikes. Sandwiches taste better from there anyway!
Atmosphere: 1
Food: 1
Service: 1
I am incredibly disappointed. Our family orders from here relatively regularly, using the online system. And while two of the subs are always made well, the third is messed up in Some way EVERY SINGLE TIME! There's no excuse for this, and feels incredibly targeted, because My sandwich is always the one messed up, AND the Only one of the 3 we order that isn't toasted. It's frustrating and disappointing, and frankly feels targeted.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
This subway and the ownership flat out suck
Stood in line for 30 mins while the kid at the counter struggled to make online orders and tale the orders in front of me. When the guy ordered in front of me, the kid just couldn't get it, so I was like, he wanted the number 16. He seemed irritated when he made my sandwich. Never asked if I wanted chips or a drink and then he got irritated when I said I wanted one. Threw my sandwich on the counter and rerang the order. Never got the bacon on my chicken bacon ranch either. When the next lady behind me ordered and said she wanted chips and a drink, his reply was 'thanks for saying it before I rang it in.' I'm going to track down the manager and/or owner of this place and have an interesting conversation.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This Subway has a sign stating no coupons excepted at this time...I am wondering what time will that be...I should have left w/o the 2 ft longs that with a coupon would have been $12.99 but was $22.38...I paid because there is a sign that was pointed out to me that i did not see...I will drive another 5 minutes next Subway craving.
Atmosphere: 4
Food: 4
Service: 4
Whoever owns this subway should be ashamed. It cant even staff two people. Still if I was a closer and the only one on staff, I can multitask and get all 10 people subs partially made. Not one customer is walking out like I witnessed. I crushed out 3 football teams with two people working at Subway as a kid. Minimum wage but still hustled.
Atmosphere: 3
Food: 3
Service: 3
Doesn't accept
Service: 1
The ownership of this Subway is awful. I went in with a coupon that was distributed all over Highlands Ranch and I was told that the new owner is no longer taking coupons. In that case, I won't be coming to this Subway any longer. Great way to lose business!
Atmosphere: 1
Food: 1
Service: 1
I really like this business the young man with the dark brown hair in the Hat he is really cool he helped me make a new favorite he gave me a good suggestion. This is the best one yet.
Atmosphere: 5
Food: 5
Service: 5
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