Tropical Smoothie Cafe

Was barely greeted today by a less than enthusiastic employee when I walked in to order takeout. Not a big deal, everybody has their days right? She was not rude to me, she just didn’t look very happy to be there. You could tell easily by her body language and the way she spoke. I noticed an AirPod in one of her ears and thought to myself, I hope whatever she’s listening to is helping her get through the day. I get it, we all have stuff going on outside of work and we’re not always stoked to be there. I worked in the restaurant/service industry for over a decade at many places, some including fast casual style similar to trosmo. Everything from cashier/busser to host to server to cook to bartender to manager.

Anyway, she took my order which was a detox island green, buffalo chicken wrap with an extra side of buffalo, and s&v chips. Same thing I’ve gotten the last million times I’ve been to any location from Colorado to the Carolinas. I paid and she walked off without saying much or handing me my receipt. Didn’t think I’d need it and didn’t want to reach and grab it from their printer so I left it and took a seat. I get my smoothie quickly from her and when my food was finished, another employee brought it over and said “here’s your chicken bacon ranch have a nice day”. I go “uhm sorry did you say chicken bacon ranch? I ordered a buffalo chicken wrap”. She responds with “o I’m sorry, that’s what was rang in” and looks over to the girl who took my order. The cashier who rang me up then looks and me and says “no you ordered a chicken bacon ranch”.

That’s where I was motivated enough to write a review. I don’t want to come down too hard on this employee. She seemed like an honest young person, like good for her out here trying, but I don’t appreciate someone else lying straight to my face about what I said. I think what she meant to say was “I thought you ordered a chicken bacon ranch” or what she should’ve said was “I’m sorry I must’ve misheard you”. But no, a straight cold face looking at me saying I ordered something I didn’t.

I was kinda in shock having expected a response like “yeah sorry I meant buf wrap” or “oh my bad lemme make you what you asked for”. But nah, straight denial. After a moment of thought I decided I wasn’t about to have an argument with this girl about what I did or did not order. I’m not always good with confrontation so I said “alright it’s fine, I’ll just eat this, thanks have a good day” and left.

Honestly the flatbed wasn’t bad but it obviously wasn’t what I ordered. Getting the wrong order and then having a confidently incorrect employee telling you what you ordered is enough for me to write this and try a different location next time. Even if it’s a bit farther. Won’t stop going to trosmo bc it slaps after a long night. Just wanted to maybe give this girl a bit of a wake up call.

Maybe she would’ve heard me correctly if she didn’t have half her attention on whatever was playing in her AirPod. Maybe pause it and focus when taking orders. Or maybe she should’ve just admitted she was wrong instead of trying to divert the blame to someone else. Not trying to bash on her, once again she wasn’t malicious just hopelessly indifferent.

If she reads this, I’d recommend an adjustment to your attitude so you can perform your job adequately, or go find a different job please and thank you. Might be best for you to find something else to do for work if you’re like this often. You didn’t seem happy at all which isn’t great for business in that industry. I hope this helps you improve as an individual. I certainly have had some constructive criticism in my life and it’s made me a better person. Didn’t always love it in the moment but it helped in the long run. Tried my best not to be mean here but rather just share a small life lesson.

Atmosphere: 2

Food: 3

Service: 2

I get a smoothie here almost every morning!

Atmosphere: 5

Food: 5

Service: 5

Showed up to get my son a drink at 8:40 and the doors are locked saying they could not serve us. It was very disappointing. Somebody walked out of the store door was open so I walked in and she refused the service again at 8:40. They close at nine I just thought that was kind of rude. She had no care in the world but again is what it is thanks.

Very sweet employees, I didn’t quite catch the sweet girls name but she made my day with her smiles and bubbly energy! The service is great too, very fast and clean setting! Love to see it!

Atmosphere: 5

Food: 5

Service: 5

Came here after having surgery across the street at UC Health. Excellent smoothie and quick service. Thank you so much! Made me feel better after my surgery!

Atmosphere: 5

Food: 5

Service: 5

As a follow up to the below review, I submitted all of the information that was requested, however have still not received any communication from management. Very disappointing!

SEVERE FOOD POISONING!! I had the Asian chicken wrap and the Jetty Punch and have never been this sick. I called to notify the restaurant and was told the owner or GM would reach out to me however I have not heard from anybody. I have been to out of work for a week and have been to urgent care.

Food: 1

I tried the healthy version of Watermelon Mojito Smoothie with Orange Juice, Chia Seeds and absolutely loved it! Honestly, I could drink it all day.

Atmosphere: 5

Food: 5

Service: 5

Jose made me feel at home and was very nice and very thoughtful amazing worker and his service was 10/10

Atmosphere: 5

Food: 5

Service: 5

I ordered 2 smoothies yesterday- both were off and uneatable. Just tasted like ice-
I go to TSC all over country and typically a big fan.
Maybe just a bad day-

Atmosphere: 4

Food: 1

Service: 4

José made me the best blueberry smoothie I have ever had! Keep up the amazing work guys!

I ordered a dozen smoothies the night before for a work event- drove across town to pick them up at 8:30am and the door was locked. I called the location and corporate. Currently at Chick-fil-A trying to figure out anything for this work event and am very disappointed having to scramble last minute.

I had made this a 1-star review originally but have updated it to acknowledge the fact that the owner hand delivered the smoothies in time for the work event and apologized that an employee had not opened the shop this morning. The effort to resolve the issue was much appreciated!

I LOVE TROPICAL SMOOTHIE! The young men & women do a great job getting your items quickly. Food is amazing, as are the smoothies & bowls. I've tried just about everything and I'd give it an all around A+! Dine in, or take out!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Baja Chicken Wrap, Smoothie and a Wrap, Cheese Quesadilla, Chicken Pesto, All American Wrap, Smoothie and a Salad, Mango Magic, Smoothie and a Sandwich, Turkey Bacon Ranch, Cheese 'Dilla

One of my favorite places for the buffalo chicken wrap!! I add mozzarella cheese and it’s hands down amazing.

Food: 5

over priced. Otherwise fine.

Atmosphere: 3

Food: 3

Service: 4

Great selection of tasty Smoothies. They offer great options if you want to BOOST your drink!! Great Staff Too!!

Atmosphere: 5

Food: 5

Service: 5