Customer service is always top notch and the desserts are delicious
Abby S
I got Crumbl today and the service was absolutely horrible. I sat in line for 15 minutes. 5 of that at the speaker box and the other 10 at the window with no one even talking to us. Not to mention us having to wait that long when there was maybe one person inside. After that long wait someone finally coming up to us tells us they some how ran out of the cookie we ordered 2 of. Totally fine however she goes would you like to substitute them and doesn’t tell us our other choices or anything like that. As someone who works in fast food I would apologize and see what they would like rather than being like would you like to substitute them mind you this was after we had paid. We then tell her what we would like after we pull up the menu and we look and tell her what we want she tells us that we couldn’t do that because it was last weeks menu when clearly online and the menu in the drive thru had both of the cookies we asked for on it. So she said she would go check. I would recommend having all employees on the same page, not having bad customer service and leaving someone at the speaker box for 5 minutes and saying you will be with them in one moment, especially not making a customer sit at the window for 10 minutes no one coming over to say a thing to them, and finally work on customer service skills. Seriously the worst experience I’ve ever had. Won’t be returning until they figure it out.
Ava Leal
Yumyum in my tummy
Amber Roaten
Always courteous and fast. We love our CRUMBL cookie!!!
Brandi Stover
This place was so cute You can smell the sugar but thier boxes are so cuuuttteee
Sally Lynn Chenoweth
Very busy, placed my order and went to wait out of the way. I think it's neat to watch them making the dough and what not. Well oiled machine. Watched one of the female employees dig up in her nose to itch and she went right back to making the dough. 🤢
Cristina Lawyer
Best cookies ever, fresh, delicious!
Dillon Lepore
The menu states 9.99 for 3. I was charged 4.99 for 3 cookies individually. I told the lady at the window and was told that was tax. That would have been over 5$ in tax. The worker obviously didn't know her job very well.
I am very displeased with the Johnstown Crumbl location and they way they manage their sales. I placed an order on 8/20/2025 for a pick-up on 8/21/2025 only to be told when we went to pick it up that they were sold out!!! I prepaid for the cookies so I am very confused as to how you could sell out and do not keep them for customers that had already paid. This seems like a terrible business model and doesn’t favor the customer that already purchased. Crumbl was happy to take my order, waste my time to pick it up, plus the cost to drive to there location and what did I get out of this deal, absolutely NOTHING! Crumbl still has my money and it hasn’t been refunded. This is absolutely disgusting and will be sure to share my feedback with others.
Ry Dimmitt
It’s only Wednesday and they’re sold out of the Dubai chocolate cookie. Everything else was good tho.
America
Horrible costumer service.Said they had the cookie online so I order it and payed for it went to go pick it up and said they didn’t have it and gave me some replacement cookies that I told them I didn’t want than still charged me for them.
The cookies are so good here! Would recommend
Customer service is always top notch and the desserts are delicious
I got Crumbl today and the service was absolutely horrible. I sat in line for 15 minutes. 5 of that at the speaker box and the other 10 at the window with no one even talking to us. Not to mention us having to wait that long when there was maybe one person inside. After that long wait someone finally coming up to us tells us they some how ran out of the cookie we ordered 2 of. Totally fine however she goes would you like to substitute them and doesn’t tell us our other choices or anything like that. As someone who works in fast food I would apologize and see what they would like rather than being like would you like to substitute them mind you this was after we had paid. We then tell her what we would like after we pull up the menu and we look and tell her what we want she tells us that we couldn’t do that because it was last weeks menu when clearly online and the menu in the drive thru had both of the cookies we asked for on it. So she said she would go check. I would recommend having all employees on the same page, not having bad customer service and leaving someone at the speaker box for 5 minutes and saying you will be with them in one moment, especially not making a customer sit at the window for 10 minutes no one coming over to say a thing to them, and finally work on customer service skills. Seriously the worst experience I’ve ever had. Won’t be returning until they figure it out.
Yumyum in my tummy
Always courteous and fast. We love our CRUMBL cookie!!!
This place was so cute
You can smell the sugar but thier boxes are so cuuuttteee
Very busy, placed my order and went to wait out of the way. I think it's neat to watch them making the dough and what not. Well oiled machine. Watched one of the female employees dig up in her nose to itch and she went right back to making the dough. 🤢
Best cookies ever, fresh, delicious!
The menu states 9.99 for 3. I was charged 4.99 for 3 cookies individually. I told the lady at the window and was told that was tax. That would have been over 5$ in tax. The worker obviously didn't know her job very well.
So nummy
Restaurantji Recommends
Friendly Staff
I am very displeased with the Johnstown Crumbl location and they way they manage their sales. I placed an order on 8/20/2025 for a pick-up on 8/21/2025 only to be told when we went to pick it up that they were sold out!!! I prepaid for the cookies so I am very confused as to how you could sell out and do not keep them for customers that had already paid. This seems like a terrible business model and doesn’t favor the customer that already purchased. Crumbl was happy to take my order, waste my time to pick it up, plus the cost to drive to there location and what did I get out of this deal, absolutely NOTHING! Crumbl still has my money and it hasn’t been refunded. This is absolutely disgusting and will be sure to share my feedback with others.
It’s only Wednesday and they’re sold out of the Dubai chocolate cookie. Everything else was good tho.
Horrible costumer service.Said they had the cookie online so I order it and payed for it went to go pick it up and said they didn’t have it and gave me some replacement cookies that I told them I didn’t want than still charged me for them.
i <3 crumbl
Loading...