Firehouse Subs Lafayette

For some reason this location never gets our orders correct. James was so incredibly rude and disrespectful. I respectfully asked if they could remake our order and he got very angry at me and the girl who was trying to help with the mistake. I feel bad for how she was treated and I do not think it’s ok for him to treat customers like this either. He made me feel like it was my fault for him getting my order wrong. Please remember to treat your customers with respect!

Atmosphere: 1

Food: 1

Service: 1

Fast and accurate food. Clean place. Friendly people. Decent price.

Atmosphere: 5

Food: 5

Service: 5

Super friendly staff and the meatball sub is always the best here.

Atmosphere: 5

Food: 5

Service: 5

If I order soup I always need a spoon and crackers, I definitely should not have to go back and ask for them.

Atmosphere: 4

Food: 5

Service: 4

Quick and friendly staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch, Meatball Sub, Engineer

Monica was great, food was fresh!

Atmosphere: 5

Food: 5

Service: 5

We come here every once in a while and the staff is always friendly and the food is always hot and order is accurate. Tonight when we came in it was fairly slow around 7:30 and Monica was extremely friendly and efficient! Awesome customer service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch

i came in with some of my friends to get some food but the guy behind the counter was really mean and like yelled at us because my friend didnt know what she wanted, and then yelled at her for ordering the "wrong thing" so we just went to chipotle instead

They charged me for something I did not purchase. Their corporate says to contact the store about the issue, but nobody answers the phone and their voicemail is full so you can't leave a message. Went back to corporate about this and they said they'd let the store know to call me back. It's been over 2 weeks and I still can't get a hold of a single person there.

Atmosphere: 2

Food: 5

Service: 1

loved it here! the short brown haired girl made my sandwich so good 💯

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Cajun Chicken

Arrived at 8:40, 20 minutes before closing and store was already locked up with lights dim. Guy who was working the store saw me park and walk up to the shop, then he went to the back out of sight. Ended up just getting a couple slices of pizza across the street

Atmosphere: 2

Food: 4

Service: 2

Loooove this place! The service is fantastic, the food is yummy, and the atmosphere is welcoming. We stop here a few times a month after doctor appointments in Boulder on the way back to Longmont; it is worth the detour! My Dad adores the spicy Cajun chicken with Capt Sorensen's hot sauce! I like turkey bacon ranch, but don't forget those pickles!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Club on a Sub, Engineer, Firehouse Hero, Turkey Bacon Ranch, Italian Sub Sandwich, Side Salad

The meatball sub is great.

Atmosphere: 5

Food: 5

Service: 5

I am so upset by the customer service and lack of communication at this stores location. I order 4 sandwiches for almost $80 and my entire was messed up. Wheat bread where there was supposed to be white. Muster when there should not have been any and flat out just not adding additions that were requested and charged for. I called corporate customer service and they have taken there sweet time trying resolve the issue. The store owner or manager will not call to try and rectify the situation. There has been zero attempt to fix or extend a sorry for the piss poor service that was received on my last visit.

Atmosphere: 3

Food: 1

Service: 1

The young girl with the black hair working Friday may 31st in the afternoon is the rudest person ever. Needs to work on customer service skills. Needs to be fired immediately

Atmosphere: 1

Service: 1