Chipotle Mexican Grill

Not so great experience. The staff was rude and just didn’t have it together. The girl who scooped my pico didn’t drain it so it made my whole bowl soggy. Very soupy! Didn’t ask if it was to stay or go so we had to ask for a bag and forgot queso for our chips. I would avoid this location!!

Food: 2

Service: 1

Take out, carnival had no flavor. I love Chipotle, disappointed this time.

Atmosphere: 4

Food: 3

Service: 4

Been here multiple times. Hit or miss on portion sizes, but this time was especially bad.Chipotle is expensive and all over social media they talk about how they are going to increase portion sizes at all their stores. And $3 for guac but bang off majority of the spoon before serving it? Doesn’t make sense. I feel bad for the one person working but don’t take it out on the customer. Throwing things around doesn’t make it better. Definitely don’t think I’m gonna go back to this location. Pretty ridiculous.

Atmosphere: 1

Food: 5

Service: 1

Burrito was poorly wrapped 🤦‍♂️

Atmosphere: 1

Food: 1

Service: 1

There have been issues with food before. There is also the most useless, unhelpful robot that answers any call you try to make to this place. It will not let you talk to a human being. Need to fix something with a delivery order? Not possible. If you tell DoorDash they will just try to call, find out they can't talk to a human being, then tell you what you already know. It is beyond annoying. Why even have a phone number to your location if it is completely useless?

Service: 1

Run by kids who don't care. Terrible quality every time.

Atmosphere: 1

Food: 1

Service: 1

poor service. I have ordered takeout three times, and all three times, my order is wrong, and I have to go back to get it correct.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Quesadilla, Chips, Salad

Ordering online is BS and a rip off at this location. DO NOT order online here. They will give you the bare minimum even when you order double steak. If you know Chipotle if you order there they add on or when you ask double meat it’s no problem but because you order online they would like to rip you off.

Atmosphere: 1

Food: 1

Service: 1

The whole place was filthy, the counter was especially disgusting where they made my food. The manager Jimmy didn’t seem to care whatsoever about my problem with it. Even got sour cream from off the counter onto my burrito. My tortilla after that even ended up torn with a massive leak of all my food coming out of the burrito! Shameful.

Atmosphere: 1

Food: 1

Service: 1

Walked in and asked for a extra toasted tortilla for my burrito, received a weird face. I asked 2 more times and the lady helping me (dark hair in a ponytail, no makeup with nose piercing) started getting out another tortilla? I asked again for my tortilla to just be put in the toaster ONE MORE TIME and she and another coworker looked at each other extremely confused. The male coworker (dark shaggy hair) began explaining to me that they don't "do this here" and basically what im asking for is completely unheard of and weird. I again asked for my request to be made and he asks me if i want it crispy... and i said no I just want it in the toaster one more time please like i've been asking...

I rarely go to this chipotle... I go to others and when I ask for a extra toasted tortilla they do what I ask with a smile and no questions asked. I think this lady helping me either has no idea how to do her job or has no idea how to communicate because I don't think she spoke to me the whole time, and if she did she was extremely quiet. She didn't toast my tortilla again until the male coworker gave up arguing with me and told her to "just do it again".

My burrito ended up being a little too big to wrap all the way so the male coworker asked the lady to get him another tortilla. I asked her if she could toast that one twice as well please. She gave this confused face to the guy, completely ignored me, and again DIDNT MEET MY REQUEST until the guy repeated almost exactly what I said to her again.

It appears that this lady also has problems with other customers since while I was paying, a man that was serviced before me came up complaining that he was given steak but he ASKED AND PAYED for a completely different protein. He himself had to ask for his bowl to be remade as both the lady and guy just stood there and did absolutely nothing to try to solve the issue.

Overall this experience left a bad taste in my mouth. How are you going to tell a customer their request that they get done at every other location is unable to be made because they "don't do this here" It was a simple request and I would appreciate if everyone at this location goes through another round of customer service training because this altercation was long and completely unnecessary. THIS OCCURRED ON: Sunday night at around 7pm - 10/20/24

Atmosphere: 1

Food: 4

Service: 1

I'm done with Chipolte, the burritos are extra small and the prices are way too much. I got the smallest buritto ever and paid the most ever. Forget it, I understand paying more but not to also get less food.

Atmosphere: 1

Food: 1

Service: 1

Was getting what I paid for up until recently. Not sure if it’s new staff, new management, but something seems to have changed.

Food: 2

Worst service ever. Terrible chipotle do not go.

Atmosphere: 1

Food: 1

Service: 1

Great portions and well made. This is a good Chipotle.

Atmosphere: 5

Food: 5

Service: 5

Y'all are doing a hell of lot better I love it here

Atmosphere: 5

Food: 5

Service: 5