At about 9:30 AM this morning (7/21/25), I accidentally auditioned for Customer Service: The Horror Show. Starring Chloe, whose main talent is slamming windows and losing customers.
I paid for my drink through the app, showed up polite as can be, the girl at drive thru speaker was sweet and professional and said she couldn’t find my order. She told me to pull forward to the window where I showed her my app and my bank account to prove I’d been charged. She said hold on and closed the window.
i just wanted to get my coffee when all of a sudden i hear this agitating, grating voice and here waddles out Chloe…
Apparently, Chloe (manager or assistant manager hard to tell through all the attitude) thinks the solution to a paid but missing order is to tell the customer to “go through their bank to get a refund” or “just buy another one.”
Like money grows on trees.
When I explained I had nothing left until payday, she hit me with: “You have a Tesla, you can buy another one.”
Sorry, Chloe, but my car doesn’t print money.
I told her I don’t get paid until later this week, showed her my zero balance, and said I was just looking forward to the coffee I already paid for. She then says “okay I don’t get paid tell Friday” like I was supposed to clap for her instead of, you know, getting the coffee I paid for. Or if that somehow justified treating me like trash instead of fixing the issue. The grand finale? Then Turning to her employees, laughing, and saying, “He has a Tesla, he can buy another one.” before slamming the window in my face.
Here’s the thing, Chloe — you don’t know what someone’s dealing with. I just dropped money on a new tire, moved into a new place, and the only reason I even drive a Tesla is because I survived a brutal car accident and autoimmune issues make it the safest, most autonomous and most functional car for me to survive daily life. Not because I’m rich, but because it literally helps me exist.
Meanwhile, you’re acting like handing over a $5 coffee I already paid for is going to bankrupt your franchise.
So, to recap: I paid, I was polite, I just wanted my drink… and apparently, that was too much to ask. If you’re into being shamed for driving something nicer than Chloe’s 2002 Nissan Sentra while still having to beg for the drink you already bought, this is your spot. Otherwise, steer clear—Chloe’s ego is the only thing getting served hot here. And Making fun of a customer for being broke until payday? That’s not just unprofessional, it’s the kind of thing people get fired over when their boss actually cares about the brand’s reputation.
But sure, the attitude was free. too bad it reeked of cheap perfume and a trashy trailer park. At least I left with something.
The coffee? Still nowhere to be found.
Mandy Collins
Just went through the drive thru. Ordered 6 chocolate covered donuts. They look so weird, it looks like they ran out of the chocolate covered ones and just took another kind of donut and spread old dried up chocolate frosting on them and barely covered them. So gross. They look disgusting and i just can't eat these. Okay, so why not just tell me you ran out. It would have been better than this...
Savanna
Love dunkin!!! Best coffee cold or hot!!!
Crystal Dyer
Good doughnuts and coffee. Staff could be a little more helpful.
Emu Fugi
Very rude experience at the drive-thru this morning (6:21 AM).
We had placed an online order and drove up to the window, but the male employee—who had visible tattoos—spoke to us very rudely. He insisted in a harsh tone that we must stop at the speaker, even for online orders. There was absolutely no need for the attitude or the way he spoke.
As paying customers, we expect to be treated with basic respect. I hope management addresses this, as no one should be spoken to like that at a place they visit regularly.
Corinna Bozella
They didn't have cinnamon sugar donuts and my son wasn't happy about that. An employee just walked over and gave him a dunkin cup that had some sunglasses, a Keychain, and a wristband. It really cheered him up and he agreed to a sugar donut. That was so thoughtful and we really appreciated it!
Amanda Cubbage
My first time going and it was not good. The donuts were very dry, I was very disappointed, should of just went to circlek
Becky Rider
I ordered a matcha late with extra matcha and some extra sugar. The guy tried to hand me a completely unblended drink. He said it looks like that because he didn’t add water. That’s a very important step to making a matcha late….. I asked him to please blend it. When he handed it back to me he said “it’s a good as we can get it”. It tastes like sweet milk. You’d have better luck going to Starbucks for a drink.
Atmosphere: 4
Food: 1
Service: 1
Booger Missile
Most employees are rude, food is never cooked all the way through and is often cold, and the donuts don't taste fresh even when I get them in the morning
Atmosphere: 3
Food: 1
Service: 2
Brenda Martinez
I ordered 2 apple fritters and 2 glazed old fashions. Apparently the server had no idea what a glazed old fashion was and gave me two unglazed tiny cake donuts and the apple fritter was 1/2 the size of what I am used to. Looked like a glazed filled donut with some apple bits on top. Very disappointing
Ordered the egg and bacon sourdough sandwich and hash browns they both had a burnt flavor and them and tastes disgusting this was the first time I had ever bought food from this establishment and I would not recommend doing it and will not again!
Atmosphere: 2
Food: 1
Service: 2
mariah sings
took them 10 minutes to just cash me out and they gave me sesame seed bagels when i specified not , i have an allergy so that absolutely baffled and insane
Atmosphere: 1
Food: 1
Service: 1
J KenKast
The people who run this location are so nice. My daughter and I have a great time every time we are there.
Atmosphere: 5
Food: 5
Service: 5
James “Dreamer11”
Decent place for doughnuts.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Croissant
Emily Wolf
Drive thru staff was lovely... friendly....my coffee was fine.
345pm Saturday Dec 7th. Was encouraged to try a brisket scramble. The bag had tiny bits of food splattered all over the outside, food all over the scramble container, no utensil to eat with, no napkins, and a large black human hair stuck to the outside of my food container (different color than the drive thru person's hair).
The brisket scramble itself was all burnt black hash browns, ONE piece of brisket, and not even enough nacho cheese to make it moist. Wowzer. I think it's possible this food had been made a long time before and they sold me something that should have been wasted out.
I was going to give five stars for service.... but part of service is ensuring what I just got to eat and drink was awesome.
This is my 3rd time to a Dunkin ever; twice in MN and once in CO. Today was my last visit.
At about 9:30 AM this morning (7/21/25),
I accidentally auditioned for Customer Service: The Horror Show. Starring Chloe, whose main talent is slamming windows and losing customers.
I paid for my drink through the app, showed up polite as can be, the girl at drive thru speaker was sweet and professional and said she couldn’t find my order. She told me to pull forward to the window where I showed her my app and my bank account to prove I’d been charged. She said hold on and closed the window.
i just wanted to get my coffee when all of a sudden i hear this agitating, grating voice and here waddles out Chloe…
Apparently, Chloe (manager or assistant manager hard to tell through all the attitude)
thinks the solution to a paid but missing order is to tell the customer to “go through their bank to get a refund” or “just buy another one.”
Like money grows on trees.
When I explained I had nothing left until payday, she hit me with: “You have a Tesla, you can buy another one.”
Sorry, Chloe, but my car doesn’t print money.
I told her I don’t get paid until later this week, showed her my zero balance, and said I was just looking forward to the coffee I already paid for. She then says “okay I don’t get paid tell Friday” like I was supposed to clap for her instead of, you know, getting the coffee I paid for. Or if that somehow justified treating me like trash instead of fixing the issue. The grand finale? Then Turning to her employees, laughing, and saying, “He has a Tesla, he can buy another one.” before slamming the window in my face.
Here’s the thing, Chloe — you don’t know what someone’s dealing with. I just dropped money on a new tire, moved into a new place, and the only reason I even drive a Tesla is because I survived a brutal car accident and autoimmune issues make it the safest, most autonomous and most functional car for me to survive daily life. Not because I’m rich, but because it literally helps me exist.
Meanwhile, you’re acting like handing over a $5 coffee I already paid for is going to bankrupt your franchise.
So, to recap: I paid, I was polite, I just wanted my drink… and apparently, that was too much to ask. If you’re into being shamed for driving something nicer than Chloe’s 2002 Nissan Sentra while still having to beg for the drink you already bought, this is your spot. Otherwise, steer clear—Chloe’s ego is the only thing getting served hot here. And Making fun of a customer for being broke until payday? That’s not just unprofessional, it’s the kind of thing people get fired over when their boss actually cares about the brand’s reputation.
But sure, the attitude was free. too bad it reeked of cheap perfume and a trashy trailer park. At least I left with something.
The coffee? Still nowhere to be found.
Just went through the drive thru. Ordered 6 chocolate covered donuts. They look so weird, it looks like they ran out of the chocolate covered ones and just took another kind of donut and spread old dried up chocolate frosting on them and barely covered them. So gross. They look disgusting and i just can't eat these.
Okay, so why not just tell me you ran out. It would have been better than this...
Love dunkin!!! Best coffee cold or hot!!!
Good doughnuts and coffee. Staff could be a little more helpful.
Very rude experience at the drive-thru this morning (6:21 AM).
We had placed an online order and drove up to the window, but the male employee—who had visible tattoos—spoke to us very rudely. He insisted in a harsh tone that we must stop at the speaker, even for online orders. There was absolutely no need for the attitude or the way he spoke.
As paying customers, we expect to be treated with basic respect. I hope management addresses this, as no one should be spoken to like that at a place they visit regularly.
They didn't have cinnamon sugar donuts and my son wasn't happy about that. An employee just walked over and gave him a dunkin cup that had some sunglasses, a Keychain, and a wristband. It really cheered him up and he agreed to a sugar donut. That was so thoughtful and we really appreciated it!
My first time going and it was not good. The donuts were very dry, I was very disappointed, should of just went to circlek
I ordered a matcha late with extra matcha and some extra sugar. The guy tried to hand me a completely unblended drink. He said it looks like that because he didn’t add water. That’s a very important step to making a matcha late….. I asked him to please blend it. When he handed it back to me he said “it’s a good as we can get it”. It tastes like sweet milk. You’d have better luck going to Starbucks for a drink.
Atmosphere: 4
Food: 1
Service: 1
Most employees are rude, food is never cooked all the way through and is often cold, and the donuts don't taste fresh even when I get them in the morning
Atmosphere: 3
Food: 1
Service: 2
I ordered 2 apple fritters and 2 glazed old fashions. Apparently the server had no idea what a glazed old fashion was and gave me two unglazed tiny cake donuts and the apple fritter was 1/2 the size of what I am used to. Looked like a glazed filled donut with some apple bits on top. Very disappointing
Atmosphere: 5
Food: 2
Service: 1
Restaurantji Recommends
Ordered the egg and bacon sourdough sandwich and hash browns they both had a burnt flavor and them and tastes disgusting this was the first time I had ever bought food from this establishment and I would not recommend doing it and will not again!
Atmosphere: 2
Food: 1
Service: 2
took them 10 minutes to just cash me out and they gave me sesame seed bagels when i specified not , i have an allergy so that absolutely baffled and insane
Atmosphere: 1
Food: 1
Service: 1
The people who run this location are so nice. My daughter and I have a great time every time we are there.
Atmosphere: 5
Food: 5
Service: 5
Decent place for doughnuts.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Croissant
Drive thru staff was lovely... friendly....my coffee was fine.
345pm Saturday Dec 7th. Was encouraged to try a brisket scramble.
The bag had tiny bits of food splattered all over the outside, food all over the scramble container, no utensil to eat with, no napkins, and a large black human hair stuck to the outside of my food container (different color than the drive thru person's hair).
The brisket scramble itself was all burnt black hash browns, ONE piece of brisket, and not even enough nacho cheese to make it moist. Wowzer. I think it's possible this food had been made a long time before and they sold me something that should have been wasted out.
I was going to give five stars for service.... but part of service is ensuring what I just got to eat and drink was awesome.
This is my 3rd time to a Dunkin ever; twice in MN and once in CO. Today was my last visit.
Food: 1
Service: 3
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