Paying $8 for a watered down drink is wild - if your out of something just say so I’ll get something different :(
Atmosphere: 5
Food: 1
Service: 2
Kayla English
Quick service, nice staff and delicious products
Atmosphere: 5
Food: 5
Service: 5
NoTmE
I was disappointed with my recent visit. I placed an order for a venti matcha latte with strawberry cold foam at the drive-thru. The barista, Iris, handed me a grande. When I kindly let her know it was the wrong size, she repeatedly and condescendingly told me, 'Um, no girl, you ordered a grande.' This unprofessional and confrontational response, along with her dismissive tone and inappropriate use of 'girl,' made for a very negative customer experience. I believe additional customer service training is needed.
Service: 1
Nathan Rietema
Charged me 4.00$ for a side of half and half
A Porat
Took a little longer than usual to get a mobile order and had to remind the staff about the order.
Atmosphere: 5
Food: 5
Service: 4
J Bukor
The young lady that served me was soooo kind and friendly. I dont remember her name but i was there shortly before 10am on August 13th. Girl deserves a raise and a promotion. I haven't gotten that level of customer service at a SB maybe ever.
Atmosphere: 5
Food: 5
Service: 5
JoeCowboy
The staff were all so sweet today when they saw it was my birthday! Thank you!
Atmosphere: 5
Food: 5
Service: 5
emo
bella is so awesome and always takes care of us as customers! she always remembers my name and order 👍
If I could give 0 stars I would. Worst customer service I've ever experienced in my life. This is why I always go to Ziggis or Dutch because they don't know what hospitality is. Avoid at all costs! Go anywhere else!
Lodo Lighting
I love this Starbucks! The short haired barista is so funny and kind! I always look forward to seeing them when I am in a rush and they always get my order correct 100%! Also they speak both English and Spanish so my coworkers really appreciate that! They are a one of a kind gem with a heavy New York accent! Always offer my dog a puppucino. Very kind crew!
Leabrina Smith
Ordered 1 venti iced drink and 2 trenta iced drinks. Homeboy at the window put all 3 drinks in a SINGLE drink carrier. Handed it to the driver and spilled it all over him. Instead of offering to remake the drinks, he asked “do you guys want to skip the drink carrier? Would you like stoppers on top?” Then proceeded to hand us the same drinks that had just been spilled. This has happened at multiple locations. PUT THE BIG DRINKS INTO 2 STACKED DRINK CARRIERS. OR HAND THE DRINK CARRIER OUT FIRST, then the drinks with stoppers. At a coffee shop I used to work at, we used to do that and never spilled drinks on customers. Or if it ever did spill on a customer, we apologized profusely, REFUNDED the order, and remade the drinks. My drivers clothes are ruined with stains and our car seats are soaked and sticky. How about instead of forcing your baristas to write irrelevant shit on the cups, yall implement a SOP that teaches them how to hand out multiple large drinks without spilling on the customer? Or maybe an SOP for how to make things right for a customer you just screwed over??? Homie shouldn’t get in trouble for this, but corporate should be held accountable. This has happened multiple times at multiple locations so obviously it’s not the workers fault, there’s a lapse in corporate policies and training. Do better Starbucks
Samantha Luken
I only ordered an afternoon coffee. Service was friendly and quick (I was the only one in line though). Coffee was delicious, as per usual. Never really leave disappointed at a Starbucks. Will visit again.
Jasmine Stark
Bathrooms were disgusting, I sold I had to purchase before I could even use the bathroom so I did. They got my order wrong, didn't even put my name on the order. I got asked three times if I was waiting for an order and I told them I was. It took them 20 minutes to make one drink. They still forgot the espresso shot. I would just recommend going to Dutch Bros, or Ziggy's. I'm tired of them always getting my order wrong.
$9.00 drinks as and they forget ingredients yuck
Paying $8 for a watered down drink is wild - if your out of something just say so I’ll get something different :(
Atmosphere: 5
Food: 1
Service: 2
Quick service, nice staff and delicious products
Atmosphere: 5
Food: 5
Service: 5
I was disappointed with my recent visit. I placed an order for a venti matcha latte with strawberry cold foam at the drive-thru. The barista, Iris, handed me a grande. When I kindly let her know it was the wrong size, she repeatedly and condescendingly told me, 'Um, no girl, you ordered a grande.' This unprofessional and confrontational response, along with her dismissive tone and inappropriate use of 'girl,' made for a very negative customer experience. I believe additional customer service training is needed.
Service: 1
Charged me 4.00$ for a side of half and half
Took a little longer than usual to get a mobile order and had to remind the staff about the order.
Atmosphere: 5
Food: 5
Service: 4
The young lady that served me was soooo kind and friendly. I dont remember her name but i was there shortly before 10am on August 13th. Girl deserves a raise and a promotion. I haven't gotten that level of customer service at a SB maybe ever.
Atmosphere: 5
Food: 5
Service: 5
The staff were all so sweet today when they saw it was my birthday! Thank you!
Atmosphere: 5
Food: 5
Service: 5
bella is so awesome and always takes care of us as customers! she always remembers my name and order 👍
Atmosphere: 5
Food: 5
Service: 5
Half ice venti… very sad to see
Atmosphere: 2
Food: 2
Service: 5
Restaurantji Recommends
If I could give 0 stars I would. Worst customer service I've ever experienced in my life. This is why I always go to Ziggis or Dutch because they don't know what hospitality is. Avoid at all costs! Go anywhere else!
I love this Starbucks! The short haired barista is so funny and kind! I always look forward to seeing them when I am in a rush and they always get my order correct 100%! Also they speak both English and Spanish so my coworkers really appreciate that! They are a one of a kind gem with a heavy New York accent! Always offer my dog a puppucino. Very kind crew!
Ordered 1 venti iced drink and 2 trenta iced drinks. Homeboy at the window put all 3 drinks in a SINGLE drink carrier. Handed it to the driver and spilled it all over him. Instead of offering to remake the drinks, he asked “do you guys want to skip the drink carrier? Would you like stoppers on top?” Then proceeded to hand us the same drinks that had just been spilled. This has happened at multiple locations. PUT THE BIG DRINKS INTO 2 STACKED DRINK CARRIERS. OR HAND THE DRINK CARRIER OUT FIRST, then the drinks with stoppers. At a coffee shop I used to work at, we used to do that and never spilled drinks on customers. Or if it ever did spill on a customer, we apologized profusely, REFUNDED the order, and remade the drinks. My drivers clothes are ruined with stains and our car seats are soaked and sticky. How about instead of forcing your baristas to write irrelevant shit on the cups, yall implement a SOP that teaches them how to hand out multiple large drinks without spilling on the customer? Or maybe an SOP for how to make things right for a customer you just screwed over???
Homie shouldn’t get in trouble for this, but corporate should be held accountable. This has happened multiple times at multiple locations so obviously it’s not the workers fault, there’s a lapse in corporate policies and training. Do better Starbucks
I only ordered an afternoon coffee. Service was friendly and quick (I was the only one in line though). Coffee was delicious, as per usual. Never really leave disappointed at a Starbucks. Will visit again.
Bathrooms were disgusting, I sold I had to purchase before I could even use the bathroom so I did. They got my order wrong, didn't even put my name on the order. I got asked three times if I was waiting for an order and I told them I was. It took them 20 minutes to make one drink. They still forgot the espresso shot. I would just recommend going to Dutch Bros, or Ziggy's. I'm tired of them always getting my order wrong.
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