If I could give zero stars I would. They were out of soda, ice cream cups, waffle cones, napkins, hot fudge, sauces, toppings, the machine was broken, they were out of a lot of flavors, most of the ice cream looks as of it had been melted and refrozen. The entire store is basically out of things or broken and everyone that came in to order the line employee had to tell them they were out of one thing or another.
Tables and floors were dirty, and the scoop that was used for my serving of ice cream was cross contaminated with god knows what. Ended up tossing what purchased at that point. Employee wasn’t wearing gloves while grabbing gloves and taking payment. I feel bad for the employee being left alone in a store like that.
This place should shut down and close. Food safety issues and concerned for cross contamination.
Jon Slover
How in the world do you advertise National Ice Cream Day and not have any cups to put icecream in? This place is out of flavors, cups, drinks, and waffle cones. Is it closing? This is terrible!
Mary Kent
The employee, who seemed to be working alone was very kind! The shop was not only out of ice cream cones but was filthy. The glass windows in the freezer were covered in various drips and smuges. The cone container was empty and dirty. I did not end up ordering.
Tyler
Terrible location. An ice cream place that is always out of ice cream. The ones they have have ice crystals and are not great flavors. Waste of $
Andrea
Constantly out of both basic and popular flavors of ice cream. Very disappointing. Don't waste your time stopping by. We decided to just opt for Cold Stone or any of the locally owned ice cream shops.
richard pipp
No ice cream. Pretty disappointed in this locations ownership. The staff is giving customers multiple different wrong excuses on why they are out. After trying to get ice cream multiple times without luck we will go elsewhere..
Bob Schnurr
I used to like this store. However, about a year ago, after their remodel, they went downhill fast. Refused to offer hot fudge or caramel during the winter because they claimed they couldn't sell it all. Now, it's summer and still no hot fudge. Also, they only offer about half as many flavors and they are always out of waffle cones. They don't clean much during the day. The employees are not rude but not friendly either. If I want Baskin-Robbins I'll go to the Greeley store from now. That store is run properly
Kim Gagnon
Just went to 31 flavors on 29th street to order a cake. The guy behind the counter told me it had to be done at their kiosk. Went to kiosk that did not work. Guy behind the counter tells me to go home and order online. ZERO customer service. I guess they hire only people not bright enough to take a cake order or fix the kiosk. Very poor look for Baskin Robbins. I guess we will have to order somewhere else!!! This store will probably go under due to the horrible customer service!!! Left 1 star as zero stars not available!!!!
Elissa Baker
No options. They had approximately 5 flavors and almost 2 hours until close. Disappointed
R B
So many options. The lemon curd was great 🍋 the girl working 12/16 220p is very helpful and friendly
I ordered delivery, Doordash did not help me at all. I was very disappointed when I got the brownie sundae, it had not even 1 full scoop of ice cream with it .. We had Banana slices on the outside of one of our containers and everything was over half melted .. Extremely disappointing how much has changed.
Atmosphere: 2
Food: 1
Service: 1
Pamela Jenkins
The owner of this location needs to fix major problems or he will be forced to close!!!
Atmosphere: 3
Food: 4
Service: 1
Kylie Pendolino
Walked in to only one worker behind the counter on a weekend. He was very efficient in taking everyone’s orders while still answering the phone. It’s nice to see good work ethic still exists ? Please give the curly haired worker with glasses some recognition.
Atmosphere: 4
Food: 5
Service: 5
adrian carrion
Pretty disappointing to walk into a store that advertises 31 flavors. Just to walk up to the counter and look down and see 10 flavors available and they weren't even good ones...
Atmosphere: 1
Food: 1
Service: 1
Bob Sprague
Always good service a d good ice cream. It seems like their prices have gone up significantly. I was caught a little off guard at my last visit.
If I could give zero stars I would.
They were out of soda, ice cream cups, waffle cones, napkins, hot fudge, sauces, toppings, the machine was broken, they were out of a lot of flavors, most of the ice cream looks as of it had been melted and refrozen. The entire store is basically out of things or broken and everyone that came in to order the line employee had to tell them they were out of one thing or another.
Tables and floors were dirty, and the scoop that was used for my serving of ice cream was cross contaminated with god knows what. Ended up tossing what purchased at that point. Employee wasn’t wearing gloves while grabbing gloves and taking payment.
I feel bad for the employee being left alone in a store like that.
This place should shut down and close. Food safety issues and concerned for cross contamination.
How in the world do you advertise National Ice Cream Day and not have any cups to put icecream in? This place is out of flavors, cups, drinks, and waffle cones. Is it closing? This is terrible!
The employee, who seemed to be working alone was very kind! The shop was not only out of ice cream cones but was filthy. The glass windows in the freezer were covered in various drips and smuges. The cone container was empty and dirty. I did not end up ordering.
Terrible location. An ice cream place that is always out of ice cream. The ones they have have ice crystals and are not great flavors. Waste of $
Constantly out of both basic and popular flavors of ice cream. Very disappointing. Don't waste your time stopping by. We decided to just opt for Cold Stone or any of the locally owned ice cream shops.
No ice cream. Pretty disappointed in this locations ownership. The staff is giving customers multiple different wrong excuses on why they are out. After trying to get ice cream multiple times without luck we will go elsewhere..
I used to like this store. However, about a year ago, after their remodel, they went downhill fast. Refused to offer hot fudge or caramel during the winter because they claimed they couldn't sell it all. Now, it's summer and still no hot fudge. Also, they only offer about half as many flavors and they are always out of waffle cones. They don't clean much during the day. The employees are not rude but not friendly either. If I want Baskin-Robbins I'll go to the Greeley store from now. That store is run properly
Just went to 31 flavors on 29th street to order a cake. The guy behind the counter told me it had to be done at their kiosk. Went to kiosk that did not work. Guy behind the counter tells me to go home and order online. ZERO customer service. I guess they hire only people not bright enough to take a cake order or fix the kiosk. Very poor look for Baskin Robbins. I guess we will have to order somewhere else!!! This store will probably go under due to the horrible customer service!!! Left 1 star as zero stars not available!!!!
No options. They had approximately 5 flavors and almost 2 hours until close. Disappointed
So many options. The lemon curd was great 🍋 the girl working 12/16 220p is very helpful and friendly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered delivery, Doordash did not help me at all. I was very disappointed when I got the brownie sundae, it had not even 1 full scoop of ice cream with it .. We had Banana slices on the outside of one of our containers and everything was over half melted .. Extremely disappointing how much has changed.
Atmosphere: 2
Food: 1
Service: 1
The owner of this location needs to fix major problems or he will be forced to close!!!
Atmosphere: 3
Food: 4
Service: 1
Walked in to only one worker behind the counter on a weekend. He was very efficient in taking everyone’s orders while still answering the phone. It’s nice to see good work ethic still exists ? Please give the curly haired worker with glasses some recognition.
Atmosphere: 4
Food: 5
Service: 5
Pretty disappointing to walk into a store that advertises 31 flavors. Just to walk up to the counter and look down and see 10 flavors available and they weren't even good ones...
Atmosphere: 1
Food: 1
Service: 1
Always good service a d good ice cream. It seems like their prices have gone up significantly. I was caught a little off guard at my last visit.
Atmosphere: 4
Food: 5
Service: 5
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