Ordered ahead on line to save time. Got to store and they gave my order to a door dasher. Basically a person wanting free food took my order. I had to wait again for food to be remade. This place needs to check to make sure the right person is getting the food. Poor customer service. DO NOT order ahead or use door dash.
Blake Shepherd
First time. We thought it was good.
A K
Ordered lunch here today. Less then impressed. Our grilled cheeses were not even remotely grilled, just soggy plain bread and barley melted cheese for $6. Same with the Ruben, soggy non grilled bread. One philly was ok, and fried mushrooms were good. But overall quality was poor. Will be a while before we attempt to eat here again.
Garrett Role
My boy taking orders and cheffing up the originals on new years day was handing out blessings. Much needed thanks yall
Atmosphere: 5
Food: 5
Service: 5
Penny Wheeler
I didn't think I would've liked the food, but it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Nicole Trupp
Just nasty. That’s all there is to it.
Atmosphere: 1
Food: 1
Service: 1
Beth Del Duca
Have been enjoying this place for years. Prices have gone up BUT so have every restaurants.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Works
J
What's the point of having a phone number if NO ONE answers the phone? I've never gotten an answer when trying to place and order not in the last couple years!? You cannot order a kids philly online there is a system error. So the only way to order is to drive there order and wait. Or call. But no one will answer the phone under no cirrcomstances will you ever be able to call and speak with a human. Never ever. You have to drive there just to talk with an employee. Btw the phone is ringing off the hook when you go in to order and not one employee will take the call? Terrible way of doing business. Answer the phone for god sake show some customer service!? Corporate office are you aware of this issue at this location?
Recommended dishes: Original Philly, The Works, French Fries, Green Chile Cheese Fries, Fried Mushrooms, Cheese Fries, Green Chile Philly, Mushroom Philly Cheese Steak, Original Philly Steak
Peter Rodriguez
Called in an order to what I thought was a prank. During placing of my order I was told they have no "phillys" and immediately following the next location was "mac & cheese" and they can pull something out there ***. I don't know what the issue was as I typically purchase food from there weekly and a great tipper just to pick up food but service is horrible and had me excited to pay a visit and confront the prankster. After further deliberation I did not visit store as it could've went either way, but whomever was answering phones tonight, needs to be terminated. They will lose a guaranteed weekly customer for life and management needs to aware of the ignorance of their employees.
One of these days when you're really hungry, go get a Large Works and some french fries. You will thank yourself.
Atmosphere: 5
Food: 5
Service: 5
Robert Hart
DELICIOUS! Glad we decided to try it!!
Atmosphere: 4
Food: 5
Service: 5
Courtney
I ordered through DoorDash $45 something worth of food including a tip for the staff at the restaurant before I even got my food. Showed up with picture of my order confirmation and they claim someone came and took the food not even 5 minutes before. Guy calls his boss who says they can’t do anything. Confirm with people when they pick up food!
Atmosphere: 1
Food: 1
Service: 1
Westin Hess
Me and my phillidellphian wife stopped by to buy some sandwiches. I asked the guy if the sandwich came with fries, so he sarcastically remarked that "They do, if you order them". So I said "Yes, I'll get a sandwich with fries." When he brought it out, he said our name and dropped the sandwich bag on the table with no fries. At that point, I just didn't even want to bother.
Atmosphere: 2
Food: 3
Service: 1
Pandora Gomez
First time here 6/13/24 6:47pm. been looking for a good cheese steak. Food was on point
Ordered ahead on line to save time. Got to store and they gave my order to a door dasher. Basically a person wanting free food took my order. I had to wait again for food to be remade. This place needs to check to make sure the right person is getting the food. Poor customer service. DO NOT order ahead or use door dash.
First time. We thought it was good.
Ordered lunch here today. Less then impressed. Our grilled cheeses were not even remotely grilled, just soggy plain bread and barley melted cheese for $6. Same with the Ruben, soggy non grilled bread. One philly was ok, and fried mushrooms were good. But overall quality was poor. Will be a while before we attempt to eat here again.
My boy taking orders and cheffing up the originals on new years day was handing out blessings. Much needed thanks yall
Atmosphere: 5
Food: 5
Service: 5
I didn't think I would've liked the food, but it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Just nasty. That’s all there is to it.
Atmosphere: 1
Food: 1
Service: 1
Have been enjoying this place for years. Prices have gone up BUT so have every restaurants.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Works
What's the point of having a phone number if NO ONE answers the phone? I've never gotten an answer when trying to place and order not in the last couple years!? You cannot order a kids philly online there is a system error. So the only way to order is to drive there order and wait. Or call. But no one will answer the phone under no cirrcomstances will you ever be able to call and speak with a human. Never ever. You have to drive there just to talk with an employee. Btw the phone is ringing off the hook when you go in to order and not one employee will take the call? Terrible way of doing business. Answer the phone for god sake show some customer service!? Corporate office are you aware of this issue at this location?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Philly
Incredible Philly cheesesteak sandwiches. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Philly, The Works, French Fries, Green Chile Cheese Fries, Fried Mushrooms, Cheese Fries, Green Chile Philly, Mushroom Philly Cheese Steak, Original Philly Steak
Called in an order to what I thought was a prank. During placing of my order I was told they have no "phillys" and immediately following the next location was "mac & cheese" and they can pull something out there ***. I don't know what the issue was as I typically purchase food from there weekly and a great tipper just to pick up food but service is horrible and had me excited to pay a visit and confront the prankster. After further deliberation I did not visit store as it could've went either way, but whomever was answering phones tonight, needs to be terminated. They will lose a guaranteed weekly customer for life and management needs to aware of the ignorance of their employees.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
One of these days when you're really hungry, go get a Large Works and some french fries. You will thank yourself.
Atmosphere: 5
Food: 5
Service: 5
DELICIOUS! Glad we decided to try it!!
Atmosphere: 4
Food: 5
Service: 5
I ordered through DoorDash $45 something worth of food including a tip for the staff at the restaurant before I even got my food. Showed up with picture of my order confirmation and they claim someone came and took the food not even 5 minutes before. Guy calls his boss who says they can’t do anything. Confirm with people when they pick up food!
Atmosphere: 1
Food: 1
Service: 1
Me and my phillidellphian wife stopped by to buy some sandwiches. I asked the guy if the sandwich came with fries, so he sarcastically remarked that "They do, if you order them". So I said "Yes, I'll get a sandwich with fries." When he brought it out, he said our name and dropped the sandwich bag on the table with no fries. At that point, I just didn't even want to bother.
Atmosphere: 2
Food: 3
Service: 1
First time here 6/13/24 6:47pm. been looking for a good cheese steak. Food was on point
Atmosphere: 5
Food: 5
Service: 5
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