Shaq, your pizza sucks! We have our "go to" local pizza place, but decided to try one of the OG's of the pizza delivery game. We were sorry we did. I will say that the ordering and delivery process was easy. The online app is good, and we got lots of updates during the delivery. Nice.
Everything was downhill from there. We bought a Works with the usual meats and veggies, with a promise of "spicy Italian sausage". Not sure where they get it from, but it was some of the most flavor free sausage we've ever eaten. And same with the rest of the toppings - bland, bland, bland. We expect fatty, rich, salty meats that need crisp, juicy flavorful veggies to counterbalance. None of that, for either the meats or the veggies. Every ingredient is completely lacking in flavor and texture. We also ordered extra cheese, and were disappointed there as well.
The flavor of the sauce and crust do come through. But not in a good way. The sauce tastes like cheap jar spagetti sauce, and the crust is sweet - not what we're looking for at all. Further, they cook it at too low a temperature and for too long, so the cheese is brown (when it shouldn't be) and the crust bottom is soft and white. (when IT shouldn't be) We want some crispiness to the bottom and edges of the crust with a nice chewiness in the middle.
The 2nd choice was the Tuscan 6 Cheese. We expected gooey cheesey goodness, and what we got again was - bland. Not enough cheese, and NOT fresh tasting. "Real cheese made from mozzarella" should be chewy and stringy - nope. They advertise they finish it with "classic Italian seasoning". If it was there it was hiding, and added nothing.
I realize that Papa John's is a huge operation, and the franchisee's have to follow the company recipe, ingredients list and cooking process. If that is indeed the case here, then it's shocking they ever sell more than one pizza per customer. This was truly the worst pizza we've had in many years, and we eat a LOT of pizza.
To add insult to injury, it was expensive! Over $60 for two large pizzas, including tax and delivery. Our (much better) local pizza place charges about the same for 5 star pizza. So a crappy product, that is far too expensive. We will never be back. Sorry Shaq, you should endorse better products.
Atmosphere: 1
Food: 1
Service: 4
Kalee Stallings
Took over 3 hours to get our food. I tried to call multiple times to cancel the order after 2 hours with no update; I even showed up at the store to try to cancel, and no one would come to the desk.
Atmosphere: 1
Food: 1
Service: 1
Patrice Brooks
Ehhhh it's Papa John's.
Atmosphere: 2
Food: 3
Service: 3
Greg Wolfe
Ordered stuffed crust works pizza. It tasted bland.
Atmosphere: 5
Food: 3
Service: 5
Kenny Jones
Haven't had Papa John's in a long while, forgot about the peppers and garlic butter....Tried the new Cheesy Burger pizza, others have a similar pizza but no pickle, they got pickle and it works. At this store the guy that made my pizzas was so light handed with the meat it seemed non existent, especially the Cheesy Burger. Should of looked at my order before I left, but because everyone has "feelings" now, do you risk the spit on the new one??
Vegetarian options: Do you really get a pizza with no meat?
Dietary restrictions: Cheat day approved.
Parking: Store front parking.
Kid-friendliness: Kids will smash that straight to the face.
Wheelchair accessibility: You can roll right up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Cheesesticks, Papa's Wings, Chocolate Chip Cookie, Double Cheeseburger Large Original Crust Pizza, Papa's Chicken Poppers, BBQ Chicken and Bacon Pizza, Create Your Own Pizza, Cinnamon Pull Apart
Juan Montoya
Very bad service
Service: 1
Harlee Lanier
Food was delivered on time (through door dash), but the order was partially incorrect. The 2 items that were correct were burnt and hard. Tried to call the store to get a replacement or refund and was left in an endless loop of obnoxious recordings for almost an hour, after which the store closed with no one ever having answered the phone. I'm not going to use this location again. Very disappointed. If you are going to charge this much for fast food pizza, at least get the order correct.
Food: 1
Service: 1
Peter Zeidman
This is the worst ran pizza shop in the area. Gave them a few tries and every time it is terrible.
Manners are free...use them! What horrible customer service and in your face idgaf attitude from staff working the evening of 4/4/24. It's not the short staffing situation which was the issue, every company in the world has this issue, some more often than others. Waiting 30 minutes in the store (with 7 other customers and delivery companies) was not an issue either. It's the lack of acknowledging that there is a customer in your store. Not one time was eye contact made or a greeting given to any customer. Life is too expensive for the basics to be missing
Atmosphere: 1
Food: 3
Service: 1
Christina Simpson
This location used to be timely. Today we called after the order was 30min late to learn they were waiting on Door Dash to deliver to us! They are no longer in control of their delivery times. We cancelled the order and will not use them again.
Service: 1
Food Traveler
They need to bring back the delivery drivers. I won’t be coming back to this location
Atmosphere: 3
Food: 3
Service: 3
2chr 7:14
They need to bring back the delivery drivers. I won’t be coming back to this
Atmosphere: 3
Food: 3
Service: 3
Colonel Jim JAWS Jaworski (JAWS, COL USA Retired)
Convenient and great deals on pizza. I like their Papa Dough program.
Shaq, your pizza sucks! We have our "go to" local pizza place, but decided to try one of the OG's of the pizza delivery game. We were sorry we did. I will say that the ordering and delivery process was easy. The online app is good, and we got lots of updates during the delivery. Nice.
Everything was downhill from there. We bought a Works with the usual meats and veggies, with a promise of "spicy Italian sausage". Not sure where they get it from, but it was some of the most flavor free sausage we've ever eaten. And same with the rest of the toppings - bland, bland, bland. We expect fatty, rich, salty meats that need crisp, juicy flavorful veggies to counterbalance. None of that, for either the meats or the veggies. Every ingredient is completely lacking in flavor and texture. We also ordered extra cheese, and were disappointed there as well.
The flavor of the sauce and crust do come through. But not in a good way. The sauce tastes like cheap jar spagetti sauce, and the crust is sweet - not what we're looking for at all. Further, they cook it at too low a temperature and for too long, so the cheese is brown (when it shouldn't be) and the crust bottom is soft and white. (when IT shouldn't be) We want some crispiness to the bottom and edges of the crust with a nice chewiness in the middle.
The 2nd choice was the Tuscan 6 Cheese. We expected gooey cheesey goodness, and what we got again was - bland. Not enough cheese, and NOT fresh tasting. "Real cheese made from mozzarella" should be chewy and stringy - nope. They advertise they finish it with "classic Italian seasoning". If it was there it was hiding, and added nothing.
I realize that Papa John's is a huge operation, and the franchisee's have to follow the company recipe, ingredients list and cooking process. If that is indeed the case here, then it's shocking they ever sell more than one pizza per customer. This was truly the worst pizza we've had in many years, and we eat a LOT of pizza.
To add insult to injury, it was expensive! Over $60 for two large pizzas, including tax and delivery. Our (much better) local pizza place charges about the same for 5 star pizza. So a crappy product, that is far too expensive. We will never be back. Sorry Shaq, you should endorse better products.
Atmosphere: 1
Food: 1
Service: 4
Took over 3 hours to get our food. I tried to call multiple times to cancel the order after 2 hours with no update; I even showed up at the store to try to cancel, and no one would come to the desk.
Atmosphere: 1
Food: 1
Service: 1
Ehhhh it's Papa John's.
Atmosphere: 2
Food: 3
Service: 3
Ordered stuffed crust works pizza. It tasted bland.
Atmosphere: 5
Food: 3
Service: 5
Haven't had Papa John's in a long while, forgot about the peppers and garlic butter....Tried the new Cheesy Burger pizza, others have a similar pizza but no pickle, they got pickle and it works.
At this store the guy that made my pizzas was so light handed with the meat it seemed non existent, especially the Cheesy Burger. Should of looked at my order before I left, but because everyone has "feelings" now, do you risk the spit on the new one??
Vegetarian options: Do you really get a pizza with no meat?
Dietary restrictions: Cheat day approved.
Parking: Store front parking.
Kid-friendliness: Kids will smash that straight to the face.
Wheelchair accessibility: You can roll right up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Cheesesticks, Papa's Wings, Chocolate Chip Cookie, Double Cheeseburger Large Original Crust Pizza, Papa's Chicken Poppers, BBQ Chicken and Bacon Pizza, Create Your Own Pizza, Cinnamon Pull Apart
Very bad service
Service: 1
Food was delivered on time (through door dash), but the order was partially incorrect. The 2 items that were correct were burnt and hard. Tried to call the store to get a replacement or refund and was left in an endless loop of obnoxious recordings for almost an hour, after which the store closed with no one ever having answered the phone. I'm not going to use this location again. Very disappointed. If you are going to charge this much for fast food pizza, at least get the order correct.
Food: 1
Service: 1
This is the worst ran pizza shop in the area. Gave them a few tries and every time it is terrible.
Atmosphere: 1
Food: 2
Service: 1
It gave me diarrhea after I ate some pizza
Sssslllloooooowwwwwwwwwwww.....
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Manners are free...use them! What horrible customer service and in your face idgaf attitude from staff working the evening of 4/4/24. It's not the short staffing situation which was the issue, every company in the world has this issue, some more often than others. Waiting 30 minutes in the store (with 7 other customers and delivery companies) was not an issue either. It's the lack of acknowledging that there is a customer in your store. Not one time was eye contact made or a greeting given to any customer. Life is too expensive for the basics to be missing
Atmosphere: 1
Food: 3
Service: 1
This location used to be timely. Today we called after the order was 30min late to learn they were waiting on Door Dash to deliver to us! They are no longer in control of their delivery times. We cancelled the order and will not use them again.
Service: 1
They need to bring back the delivery drivers. I won’t be coming back to this location
Atmosphere: 3
Food: 3
Service: 3
They need to bring back the delivery drivers. I won’t be coming back to this
Atmosphere: 3
Food: 3
Service: 3
Convenient and great deals on pizza. I like their Papa Dough program.
Atmosphere: 3
Food: 5
Service: 4
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