McDonald's
811 Castle Valley Blvd, New Castle
(970) 984-3332
Recent Reviews
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Not real great customer service
Atmosphere: 2
Food: 3
Service: 2
It’s
McDonald’s always clean and always tastes the same….great
Atmosphere: 5
Food: 5
Service: 5
Late night stop as we were passing through town. In was nice and clean, friendly staff and we c enjoyed our meal
Atmosphere: 5
Food: 5
Service: 5
Sat at drive-through for over 15 minutes (it was 10:40pm) we waited for 15 minutes and tried to get the attention of somebody through the speaker. The app and site both told us Midnight after waiting the 15 minutes and not getting any response, we drove to the front door only to see that it actually was supposed to close at 11 And the drive-through was open till 12. We drove from 20 minutes away (one way) after having played a long football game! Very disappointed in your false advertising and lack of CORRECT communication to customers. Picture shows that we ended up leaving a little after 11 o’clock and not getting any service whatsoever
Atmosphere: 1
Food: 1
Service: 1
Customer service is not what you would expect from a company that makes their living off of their customers. I ordered a l0 piece nugget and bbq sauce “made to order” and I got nuggets that were old, when I brought it up to the restaurant manager she said she would take care of it. She turned around and walked back behind the counter where you could not see her said something to someone behind the counter and came back out with the same product and said here you go these are fresh. The nuggets were colder than when she walked behind the counter. I’ve always had trouble with this store and their service, maybe that’s the new norm or corporate doesn’t care about the customers anymore and it’s okay to treat customers like that. IDK. I just threw my food in the garbage and walked out. Just venting here but we deserve better than what we’ve been getting out of that restaurant!!
There was no service, had to order on the kiosk. I ordered a quarter pounder with cheese and it did not taste right at all. The meat was awful
Atmosphere: 3
Food: 1
Service: 1
Let us spend the night in our RV for free.
Atmosphere: 5
Food: 5
Service: 5
Typically McDonald’s
Atmosphere: 5
Food: 5
Service: 5
You can always count on something being wrong. Service isn't exactly pleasant either.
I wish we had more options in this town.
The staff are friendly and fast 2 minutes after ordering the food was ready. I wish you could take this crew and send them to the Big Island Hawaii and teach them how to be this great at customer service and speed. Mahalo my daughter and I had a great time she wants to come back to this location.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I only went there to get coffee
Atmosphere: 4
Food: 4
Service: 4
Staff on duty evening of 6/9 was the most uneducated and least helpful of any McDonalds be been to. Management is not training staff well at this location
Service: 1
Fast food is bad for us. Just sayin.
Fries are always fresh
Atmosphere: 5
Food: 5
Service: 5
Nice locale. Easily accessible from the freeway. Will definitely return when in the area 04/2025.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Filet-O-Fish, Bacon Egg \u0026 Cheese Biscuit, Quarter Pounder Hamburger
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