Jimmy John's

They admittedly did not make my sandwich correctly, and I called to see if I could get one that was made right. First, the guy said we will remake it. Then he put me on hold for 15 minutes and came back and said too bad for you. We won't do anything. He refused to let me talk to the manager. Bad business.

Food: 3

Service: 1

20$ a sandwich i had steak and lobster at the Texas longhorn steak house for 30$. Right next door

Manager in this shift gave a sarcastic reaction to a question 😅 wow poor customer service.

Service: 1

Special instructions for one sandwich were put on the wrong sandwich. Disappointed I spent $40 and we didn't get to enjoy the sandwiches we ordered.

Food: 1

Service: 4

I ordered through the app, the store gave me an incorrect sandwhich. When I called they said they would bring me the correct sandwhich. I said that was ok since I figured doing a refund would be harder since I couldn't leave our dart tournament. When the correct sandwhich showed up theu refused to give it to me without taking back the one we had that was wrong. Since they did not mention they wanted it back when I spoke on the phone with them, I gave it to me friend. Any restaurant I've been too especially since covid does not take food back. I had the delivery driver call his store and let me speak with him and he scolled me as it should be common practice to give food back that was made incorrectly. I was baffled at his response since he did not ask for it back and it is not common practice. They reluctantly have me the correct sandwhich but everyone who was in the bar for our tournament witnessed and agree that what they did was wrong. I will never use this location ever again and will not be ordering from Jimmy johns anytime in the near future. This shows that Jimmy John's is not customer service focused and cannot accept they made a mistake.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Turkey Tom, Avocado Spread

This location does not read the orders that come online, I’ve had multiple orders messed up time and time again. Even small things such as bringing mayo packets they seem to forget even when reminded in the extra comments too. When it’s once or twice I get it mistakes happen but when it’s like 85% of the time you don’t do it it’s just laziness or they just don’t care. I would not go to this location save yourself some trouble because I will not be returning either

Service: 1

I bought 2 large catering bundles. They forgot the sides for one bundle. Spoke to Franchise Owner who apologized and ensured me a refund on my CC. I never got refund!!!

Service: 1

Not treating customers well and did say they're closed when they should be open.

Friday night 11/15/24 ordered for delivery. I live less than a mile away but waited over an hour and finally asked for a refund. The guy on the phone had an attitude. I have a migraine and just wanted some food but I'm not paying $32 for two small sandwiches that sat out for over an hour.

Service: 1

I ordered on the app and drove through the drive through to pick up. When I got home, I realized I had been given the wrong sandwich. I called back in to let them know so they could hopefully remake it quick since I was short on time and I would pick it up. The person who answered the phone said she’d need to speak to her manager but didn’t put me on hold. I then sat on the phone listening while they cussed me out and said I was probably scamming them. I was obviously upset because I wasn’t in the wrong. I understand mistakes happen and I was being patient and asked them to fix it. When I went back to pick it up, I was told the manager left for the day (at 3pm?) and that I couldn’t speak to anyone about how upset I was for being cussed at. I ended up calling the next day and spoke to the manager who was cussing about me and she basically doubled down and said they get scammed a lot. That still doesn’t justify cussing at a customer who didn’t want to eat a tuna sandwich when they ordered a vegetarian sub??? I filled out the JJs feedback and never heard anything or had any follow up so I’m assuming no one cares how unprofessional and rude their management is. Mistakes happen, but the only mistake I made was eating here.

Atmosphere: 1

Food: 4

Service: 1

Ordered food for delivery and got only two sandwiches at first went to store to get the other two we ordered when I get home both the sandwiches at home are not what I ordered and drink are not the correct ones either , the only thing they got right was the cookie and pickle we ordered.

Atmosphere: 1

Food: 1

Service: 1

Should be zero stars. Hours say open until 10 pm sat in the drive thru no one came on speaker. Drove to the front and went in . Everyone was cleaning and closing down asked if I could order they said ya asked why no one took my order in drive thru was told they were busy closing. This is at 7:30 pm. You need to hire new staff

Service: 1

Three employees walked by us several times without saying a thing. One guy came up and didn’t know how to work the cash register. The girl making sandwiches was just staring at us. The guy that didn’t know how to work the register went and got another guy that tried to get the girl to come over. She finally came over to help us and by that time we’d been in there for 13 minutes. Definitely not freaky fast.

The girl finally comes over and as we placed our order she tells me we have to put salt and pepper on our subs after they make them. How does a sub shop not have salt and pepper or mustard when making the sandwiches? Also as she was taking our order there were flies all over the place.. landing on her, landing on us.

Not the best experience.

Atmosphere: 1

Food: 2

Service: 1

Three employees walked by us several times without saying a thing. One guy came up and didn’t know how to work the cash register. The girl making sandwiches was just staring at us. The guy that didn’t know how to work the register went and got another guy that tried to get the girl to come over. She finally came over to help us and by that time we’d been in there for 13 minutes. Definitely not freaky fast.

The girl finally comes over and as we placed our order she tells me we have to put salt and pepper on our subs after they make them. How does a sub shop not have salt and pepper or mustard when making the sandwiches? Also as she was taking our order there were flies all over the place.. landing on her, landing on us.

Not the best experience.

Atmosphere: 1

Food: 2

Service: 1

Poor customer service...no greeting, no "what can I get you today"

Atmosphere: 3

Food: 3

Service: 2