Firehouse Subs Twenty Mile Rd

Used to be fantastic and worth the short wait....now...its 20+ min for 2 standard sandwiches (made wrong) and pissy employees ......please get it together Firehouse...we love the sandwiches but you gotta get them right (wheat bread is not white bread..no onions means no onions ....just the basics) and make them faster.....other comp sandwiches places will put you under. 🙏
*2 lonely people to work the cash register, make sandwiches and fulfill all the pick-up orders at 6pm IS NOT ENOUGH staff.

Atmosphere: 2

Food: 3

Service: 3

The sandwiches they make here are 🔥. sure they're a little pricey but imo way worth it. thank you for making delicious sandwiches

Atmosphere: 5

Food: 5

Service: 5

It should not be over an hour to get such a low quality sandwich. I should have just gone to McDonald's instead or yet Burger King. The sandwich is a joke. Even my dog won't eat it. The bread is like bread putting. There's so much meat to make another sandwich. Somehow, the meat is soggy and so salty. Is there even a manager who works here? Should be called Nohouse Subs instead. I will not be eating from here again. I'll be taking my business elsewhere. I recommend no one else does their business here. Not worth the hour, not worth a minute.

Atmosphere: 1

Food: 1

Service: 1

We can always count on good quality and accuracy with our order.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Small Meatball Marinara

Great food served by fantastic people

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New York Steamer

It was nice

Vegetarian options: Veg options are there

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Cajun Chicken

We love Firehouse. Especially during the colder weather for their hot subs and chili! Staff is great. Probably eat here once or twice a month at least during the winter.

Atmosphere: 4

Food: 5

Service: 5

I decided to give this location another chance and have change my previous poor review because I found this location has much improved! The people behind the counter were all busy making sandwiches and seemed to be working efficiently. They made my order with care and although they were low on Au Ju they gave me a free cookie while they made some more. I felt they valued me as a customer

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch

Great people good food

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch, Engineer

This used to be the one of my favorite places to get a sandwich in Parker. (I’ve been going since I was in high school.) The service and staff has fluctuated through the years, but the quality never seemed to diminish. The toasted subs would be hot and with well balanced ingredients and the staff friendly enough.

I’m not sure if I’ve been going in at a weird time (3:30-4ish), but the quality of the food is not what it used to be. During my recent trips to this location the bread is both dry and soggy, the lettuce didn’t taste or look appetizing and the sauce is either unusually light or omitted altogether. The quality of the meat is good, but there seems to be less of it? Asked for no onions, got them both times. (And they’ve been forgetting to include the pickle spears?) It’s such a bummer because my family and I loved supporting this business.

As a service worker myself I can understand how things can be difficult to nail consistently. I can imagine that online orders complicate things even more. However, having gone multiple times within the last year having similar experiences, and with the cost considered, I feel less and less like I want to go back.

Atmosphere: 2

Food: 2

Service: 3

Recommended dishes: Italian

In the worst snowstorm that we have had this year, Olivia and Alex were working. They made delicious Philly cheesesteak sandwiches for My family and I. I was a little disturbed at the fact that these two young ladies had to be working while there was literally 10 cars on the side of the road from 20 mile to Parker Road. I don’t understand why the manager wouldn’t let them go home to be with their families, but I did get my sandwiches and I appreciate them very kindly. They are both beautiful little ladies and thank you for your service.

Atmosphere: 5

Food: 5

Service: 5

We love Firehouse Subs. Went there for the first time in a long time because they now are proud of the fact they have gluten-free bread. If you're going to have gluten-free, you should be knowledgeable or have a menu that indicates what you can order on that bread that is gluten-free. That didn't happen.
The place was very dirty, along with the bathrooms. May try a different next time.

Atmosphere: 3

Food: 4

Service: 3

Sonny was awesome today, he was so friendly and helpful, and the service was fast and good today. He told us about the survey and we got some free food out of it!

Atmosphere: 5

Food: 5

Service: 5

I love the food every time I come here. It’s tastes so good and keeps me wanting to come back for more, however, the last 3 times I have come in at 7 or 8 pm, when the establishment closes at 9 pm, and every time they have all the chairs up and have cleaned out the soda machine so I can’t get soda. I came in tonight it’s not even closing time and a worker is putting all the chairs on top of the tables. I ask if they are still open and he just ignores me and keeps putting up chairs. The worker behind the counter said they were so I came in. It felt awkward like they wanted to leave and I was just troubling them or something. When the worker behind the counter asked if I wanted to dine in I asked if it was okay and she said it was fine, the other worker was still putting chairs on top of the tables and she had to tell him to leave at least one table alone. He did but kept putting all the other chairs up on the remaining tables. Not even 6 minutes after I sat down and started eating more and more people started showing up but the workers didn’t put the chairs down. Some just stood around and some even grabbed chairs down so they could sit at one of the tables. I’ve never had treatment like that ever. I won’t be coming back in at an evening time again. It was horrible experience regarding the environment and customer service. Even right now as I finish my food the male coworker is still putting chairs up from the people who had sat at that table not 3 minutes ago next to me, while I’m still sitting here eating. Food is fantastic, but the atmosphere sucks. Such a bummer

Atmosphere: 1

Food: 5

Service: 2

Sandwiches are pretty good. My son’s comment was that there was not much flavor.

The staff were nice but maybe the computer interface wasn’t very good because narrowing down the toppings took a bit. Then it took quite awhile to have our sandwiches made.

Could definitely use a good cleaning.

My kids were totally distracted by the weird stuff on the TV.

Parking was easy.

Atmosphere: 3

Food: 4

Service: 3