Only half my order was delivered, and it took 3 tries to get a hold of someone, who then left my call on the counter for 8 minutes.
Kyrie Richardson
If I could give zero stars I would. We ordered from this location on Halloween and they were very busy which we understand but we tried to connect to them multiple times to just cancel our order and every single time our call went ignored or they hung up on us. We did finally get the order delivered three hours after we placed it. We ate it and went about our lives. They actually called us a couple weeks after this and apologized which we thought was extremely nice of them and they gave us a code to use for 50% off of our next order. Tonight we decided to give them a second chance and ordered again. To our surprise, the code was no good. But we already had our cart full, so we decided to just order. Shortly after we placed our order,I got a text message saying that our food was out of the oven and would be headed to us shortly. 30 minutes later our food had not made any progress so I attempted to call the store 7-8 different times only to be hung up on every single time I started explaining my problem. All I wanted to explain was that if our pizza had been truly sitting there for 30 minutes that we did not want it. I also tried to call into the customer service line and was told several times that there was nothing they can do because they had to connect me to the store directly. Extremely disappointed in the lack of Customer Service that this store has and the fact that their employees will pick up the phone and say hello and then intentionally hang up on you when they know you are calling with a concern. We will never be ordering from here again. If I was the owner of this franchise, I would never want those employees working for me. There is a reason that this location has such bad reviews.
Joyce Tunnell
Pizza was great and so we're the employees
Atmosphere: 5
Food: 5
Service: 5
Marty Doskins
Ordered through the app. Quick pickup time. Good price. Excellent pizza like usual! My family's favorite pizza! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Erin Wray
So our order went to door dash and was extremely late because it was so busy on Halloween and got wrong one. Manager called and we will get another dedo order at no charge. Monica was extremely nice and will order again because of it!
Food: 5
Austin St George
The food is great but the staff working and so nice polite and just great to hear even if wait times were long - get it, we’ve seen an unexpected rush - but when having to deal with that and still be super friendly, understanding and positive with customers is something worth 5 stars. 5 star staff all around!
Food: 5
Service: 5
Jennifer Ordway
This place is a joke….. I placed an online order at 11am for a 5 pm delivery.… 530 comes and no pizza, no one answers the phone at this location. ( I find it funny one of the prompts when you call in is press 5 for. Manager) are there that many issues? I pressed 5 and noone answered
I ended up driving to the store to find my order was never processed… but of course my card was charged Will never use this location again… ANSWER YOUR PHONE and stop relying on call centers……
Nicholas Dodge
Pizza was nearly 3 hours late, no one answers the phone, no good way to cancel an order, and the food was mediocre. We paid less for more at Papa Murphys and our order actually showed up when it was scheduled.
Atmosphere: 1
Food: 2
Service: 1
John Smith
Saw a delivery driver road raging, speeding through traffic and recording someone out of his window. Gold SUV
J. A.
Ordered through Uber with coupon. Fresh food, fast order process, quick delivery and friendly delivery driver! The best pizza I have had from Papa Johns. First order in probably 6 years because I live far away in the mountains!
Wears mask over mouth, not nose! You're making people's food ... no one wants your snot during a Pandemic! Cover up your nose!!!!
Nathan Mostashiry
Ordered delivery and the guy just dropped everything at our door and left…I didn’t door dash it.
Service: 1
Gretchen Lamb
horrible they suck. ordered paid and show up to get our dinner and they claim they never recieved our order after they charged our credit card. they refused to credit the charge back and said we could reorder our pizza. sorry papa john’s we will never order from you again and will conduct business else where. you should appreciate your customers and after looking at your reviews hopefully you go out of business! one pissed off customer!!!
Atmosphere: 1
Food: 1
Service: 1
Haydee Renteria
Best Papa John’s we have been to! The taste the service. Amazing
Only half my order was delivered, and it took 3 tries to get a hold of someone, who then left my call on the counter for 8 minutes.
If I could give zero stars I would. We ordered from this location on Halloween and they were very busy which we understand but we tried to connect to them multiple times to just cancel our order and every single time our call went ignored or they hung up on us. We did finally get the order delivered three hours after we placed it. We ate it and went about our lives. They actually called us a couple weeks after this and apologized which we thought was extremely nice of them and they gave us a code to use for 50% off of our next order. Tonight we decided to give them a second chance and ordered again. To our surprise, the code was no good. But we already had our cart full, so we decided to just order. Shortly after we placed our order,I got a text message saying that our food was out of the oven and would be headed to us shortly. 30 minutes later our food had not made any progress so I attempted to call the store 7-8 different times only to be hung up on every single time I started explaining my problem. All I wanted to explain was that if our pizza had been truly sitting there for 30 minutes that we did not want it. I also tried to call into the customer service line and was told several times that there was nothing they can do because they had to connect me to the store directly. Extremely disappointed in the lack of Customer Service that this store has and the fact that their employees will pick up the phone and say hello and then intentionally hang up on you when they know you are calling with a concern. We will never be ordering from here again. If I was the owner of this franchise, I would never want those employees working for me. There is a reason that this location has such bad reviews.
Pizza was great and so we're the employees
Atmosphere: 5
Food: 5
Service: 5
Ordered through the app. Quick pickup time. Good price. Excellent pizza like usual! My family's favorite pizza! Thank you!
Atmosphere: 5
Food: 5
Service: 5
So our order went to door dash and was extremely late because it was so busy on Halloween and got wrong one. Manager called and we will get another dedo order at no charge. Monica was extremely nice and will order again because of it!
Food: 5
The food is great but the staff working and so nice polite and just great to hear even if wait times were long - get it, we’ve seen an unexpected rush - but when having to deal with that and still be super friendly, understanding and positive with customers is something worth 5 stars. 5 star staff all around!
Food: 5
Service: 5
This place is a joke….. I placed an online order at 11am for a 5 pm delivery.… 530 comes and no pizza, no one answers the phone at this location. ( I find it funny one of the prompts when you call in is press 5 for. Manager) are there that many issues? I pressed 5 and noone answered
I ended up driving to the store to find my order was never processed… but of course my card was charged
Will never use this location again…
ANSWER YOUR PHONE and stop relying on call centers……
Pizza was nearly 3 hours late, no one answers the phone, no good way to cancel an order, and the food was mediocre. We paid less for more at Papa Murphys and our order actually showed up when it was scheduled.
Atmosphere: 1
Food: 2
Service: 1
Saw a delivery driver road raging, speeding through traffic and recording someone out of his window. Gold SUV
Ordered through Uber with coupon. Fresh food, fast order process, quick delivery and friendly delivery driver! The best pizza I have had from Papa Johns. First order in probably 6 years because I live far away in the mountains!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Wears mask over mouth, not nose! You're making people's food ... no one wants your snot during a Pandemic! Cover up your nose!!!!
Ordered delivery and the guy just dropped everything at our door and left…I didn’t door dash it.
Service: 1
horrible they suck. ordered paid and show up to get our dinner and they claim they never recieved our order after they charged our credit card. they refused to credit the charge back and said we could reorder our pizza. sorry papa john’s we will never order from you again and will conduct business else where. you should appreciate your customers and after looking at your reviews hopefully you go out of business!
one pissed off customer!!!
Atmosphere: 1
Food: 1
Service: 1
Best Papa John’s we have been to! The taste the service. Amazing
Atmosphere: 5
Food: 5
Service: 5
The portions were generous.
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