I just got my drink the lady that got my drink for me. Messed up on it. Serve somebody else that was behind me and then blame the guy for messing up my order when he repeated it back to me. She didn’t take responsibility and she was a horrible host. And now my sandwich is cold inside the middle of it.
Kelsey Holm
Slowest Starbucks around. Don’t understand why they have one person making all the drive thru and in store drinks while there are 3 people doing the register and food. Literally had to wait 25min for my drink after getting my sandwich. Felt so bad for the guy making drinks. He was stressed. Not his fault.would guess it comes down to bad management and poor teamwork. This is the closest to my place and I will be driving out of my way to go to a different one. This is not the first time I’ve had to wait 20+ min after ordering ahead online.
Jade Kirby
I ordered two venti lattes and a grande mocha using the app for pick up. Both the venti lattes were less than half full. When I tried to say something to the barista she told me if they sit too long the foam will dissolve. I got to the location within ten minutes of making my order. Also, I ordered a venti coffee not a venti foam. Even if it dissolved my coffee should have been more than half the cup. the barista then started responding like she was having a tantrum. When I said I wanted a venti coffee she responded with no foam I got it. I told her that's not what I asked for I am fine with foam just not half a cup worth of it. She and another barista were giving me glares and stink eyes the whole time well I waited for the new lattes. When I spoke to the manager about it he didn't seem to care at all. He said he was monitoring the situation and was going to come up when a customer interrupted. I told him how rude it was and all he said was yeah I'm sorry. To be clear I didn't yell or throw my drink or demand a refund. Mistakes happen I just wanted the product I paid for. Instead I got employees acting worse than my ten year old brother not wanting to clean his room. It's rude and a company based in customer service should care more about how their employees are presenting themselves to the customers.
Jazmine Brown
This Starbucks is awful. Especially early morning today 05/05/2025 around 7am. Who I am assuming is the manager was extremely rude. The poor window girl was nice though. I had put in a mobile order and arrived early since traffic was lighter than usual. I hadn't noticed they had updated their app that all mobile orders are now estimated at 12 minutes instead of the usual 5-6 minutes. When I got there there was no line for the drive through at all. I was like oh cool I'll just drive on in then. Usually I'm waiting 10+ minutes alone in the line. The girl at the window relayed to me that the other girl wanted to make clear I knew there was a 12 minute minimum wait for drive-through orders but would make it this time very rudely. Glad I didn't tip either. The coffee is always below average but it's on my way to work. There is always something wrong with it, and they never can hear me over their speaker either hence why I even do mobile order. The coffee I was given was no exception. It tasted like straight up poo poo water. I even paid an extra $1.25 for cold foam on an already $7 latte and literally got what looked like nasty spit on the top. I might as well just ask for a random drink. What was suppose to be iced was some weird luke warm drink that was weird asf. I'll drive the extra couple of minutes to a different one from now on.
Tom K
Typical Starbucks, nothing special here. Kind of noisy due to lots of hard surfaces.
PK BP9
Its just sad that they don’t even try to put any effort into customer service anymore. They know they are a huge company and treat customers that way. The drink tasted burned the food was still cold and the staff was not excited to even be there,
Sarah Pittman
Very rude none of the people spoke. Waited for order and was told the name never coming again
Amanda Patthana
Visited this morning, Jody took my order and was not polite in any form. She did not greet me as I pulled up to the ordering area even after I said good morning. No please and thank you left her mouth. I get it, I rolled into the drive thru at 0615, it's early. But thats not an excuse. I felt like the customer service has gone downhill and am less likely to return to this location.
Deborah Inselman
I was there last night with a friend and it was very quiet in Starbucks. Very nice fir a change. The workers were busy making everything in the store well stocked and looking very holiday fir the morning crew. They all talked with us and the atmosphere was amazing. I've always loved this location but it made me really appreciate all the wonderful team work your workers showed each other. They too were enjoying the down time, but kept busy cleaning and stocking..we will go back again soon. Loved all the holiday stuff!! Need to go back and buy some!!
These are the most incompetent, useless, rude, lazy employees that I’ve ever encountered. Don’t waste your time and money here.
Teresa Posey
I ordered two grande drinks for the red cup day. Why were both of them only filled 3/4? If I wanted a Tall, I would have ordered a tall. But I paid for grande and only got tall amounts. This isn’t okay.
Atmosphere: 3
Food: 2
Service: 3
Camilla Valdez
had 2 separate instances where drive thru order taker breaks out into laughter 4 no reason mid-order ion think they take their job seriously k ion play bout my matcha ? gmfu
Atmosphere: 5
Food: 5
Service: 2
Colby Lawrence
The coffee is never made properly and consistently tastes bad. I've wasted so much money here.
Atmosphere: 2
Food: 1
Service: 2
Joseph Murphy
Today we were excited to go and enjoy the fall colors and naturally we stopped to get a fall drink to add to the event. It took 35 minutes to get our drinks. We had already received 2 of the 3 and were waiting on the last one when finally someone asked did I need something else? I told them what, and they said oh I’m sure that’s in the line and will be out in a few minutes. My wife never got her fall drink and honestly took a lot of the air out of a family day. Will never be back to this location and hope this saves someone 40 minutes of their life and they avoid the tension this caused in my own marriage. Cheers!
I just got my drink the lady that got my drink for me. Messed up on it. Serve somebody else that was behind me and then blame the guy for messing up my order when he repeated it back to me. She didn’t take responsibility and she was a horrible host. And now my sandwich is cold inside the middle of it.
Slowest Starbucks around. Don’t understand why they have one person making all the drive thru and in store drinks while there are 3 people doing the register and food. Literally had to wait 25min for my drink after getting my sandwich. Felt so bad for the guy making drinks. He was stressed. Not his fault.would guess it comes down to bad management and poor teamwork. This is the closest to my place and I will be driving out of my way to go to a different one. This is not the first time I’ve had to wait 20+ min after ordering ahead online.
I ordered two venti lattes and a grande mocha using the app for pick up. Both the venti lattes were less than half full. When I tried to say something to the barista she told me if they sit too long the foam will dissolve. I got to the location within ten minutes of making my order. Also, I ordered a venti coffee not a venti foam. Even if it dissolved my coffee should have been more than half the cup. the barista then started responding like she was having a tantrum. When I said I wanted a venti coffee she responded with no foam I got it. I told her that's not what I asked for I am fine with foam just not half a cup worth of it. She and another barista were giving me glares and stink eyes the whole time well I waited for the new lattes. When I spoke to the manager about it he didn't seem to care at all. He said he was monitoring the situation and was going to come up when a customer interrupted. I told him how rude it was and all he said was yeah I'm sorry. To be clear I didn't yell or throw my drink or demand a refund. Mistakes happen I just wanted the product I paid for. Instead I got employees acting worse than my ten year old brother not wanting to clean his room. It's rude and a company based in customer service should care more about how their employees are presenting themselves to the customers.
This Starbucks is awful. Especially early morning today 05/05/2025 around 7am. Who I am assuming is the manager was extremely rude. The poor window girl was nice though. I had put in a mobile order and arrived early since traffic was lighter than usual. I hadn't noticed they had updated their app that all mobile orders are now estimated at 12 minutes instead of the usual 5-6 minutes. When I got there there was no line for the drive through at all. I was like oh cool I'll just drive on in then. Usually I'm waiting 10+ minutes alone in the line. The girl at the window relayed to me that the other girl wanted to make clear I knew there was a 12 minute minimum wait for drive-through orders but would make it this time very rudely. Glad I didn't tip either. The coffee is always below average but it's on my way to work. There is always something wrong with it, and they never can hear me over their speaker either hence why I even do mobile order. The coffee I was given was no exception. It tasted like straight up poo poo water. I even paid an extra $1.25 for cold foam on an already $7 latte and literally got what looked like nasty spit on the top. I might as well just ask for a random drink. What was suppose to be iced was some weird luke warm drink that was weird asf. I'll drive the extra couple of minutes to a different one from now on.
Typical Starbucks, nothing special here. Kind of noisy due to lots of hard surfaces.
Its just sad that they don’t even try to put any effort into customer service anymore. They know they are a huge company and treat customers that way. The drink tasted burned the food was still cold and the staff was not excited to even be there,
Very rude none of the people spoke. Waited for order and was told the name never coming again
Visited this morning, Jody took my order and was not polite in any form. She did not greet me as I pulled up to the ordering area even after I said good morning. No please and thank you left her mouth. I get it, I rolled into the drive thru at 0615, it's early. But thats not an excuse. I felt like the customer service has gone downhill and am less likely to return to this location.
I was there last night with a friend and it was very quiet in Starbucks. Very nice fir a change. The workers were busy making everything in the store well stocked and looking very holiday fir the morning crew. They all talked with us and the atmosphere was amazing. I've always loved this location but it made me really appreciate all the wonderful team work your workers showed each other. They too were enjoying the down time, but kept busy cleaning and stocking..we will go back again soon. Loved all the holiday stuff!! Need to go back and buy some!!
Just good place for chai.
Restaurantji Recommends
These are the most incompetent, useless, rude, lazy employees that I’ve ever encountered. Don’t waste your time and money here.
I ordered two grande drinks for the red cup day. Why were both of them only filled 3/4? If I wanted a Tall, I would have ordered a tall. But I paid for grande and only got tall amounts. This isn’t okay.
Atmosphere: 3
Food: 2
Service: 3
had 2 separate instances where drive thru order taker breaks out into laughter 4 no reason mid-order ion think they take their job seriously k ion play bout my matcha ? gmfu
Atmosphere: 5
Food: 5
Service: 2
The coffee is never made properly and consistently tastes bad. I've wasted so much money here.
Atmosphere: 2
Food: 1
Service: 2
Today we were excited to go and enjoy the fall colors and naturally we stopped to get a fall drink to add to the event. It took 35 minutes to get our drinks. We had already received 2 of the 3 and were waiting on the last one when finally someone asked did I need something else? I told them what, and they said oh I’m sure that’s in the line and will be out in a few minutes. My wife never got her fall drink and honestly took a lot of the air out of a family day. Will never be back to this location and hope this saves someone 40 minutes of their life and they avoid the tension this caused in my own marriage. Cheers!
Service: 1
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