The cusromer service was awful. We tried to order from the machine, but couldnt, so the lady behind the counter yelled at us for not using thr machine and told us she was going to make us wait. She intentionally took longer even though I explained why we couldnt use the kiosk. This was a $9 sandwich. I ate half because I was starving, but threw the rest away.
Food: 2
Service: 1
David Woodbury
This is....a bad sandwich.
Atmosphere: 2
Food: 2
Service: 1
Lisa Dowd
If I could give this location zero stars I would. We ordered from the Charles website directly. We ordered 1 hour and 5 minutes before their listed closing time. The order was accepted and 2 hours later we had not received our food. We called and called and no answer. Well there was an answer but it was more like an answering service retrieval message. The order was eventually cancelled by DoorDash. The charge for the order $43 was pending so we suspected it would eventually fall off. No such luck the charge went through the very next day. Again we called and ran into the same phone answering service. Finally we called the Denver Premium Outlets main number and they connected us with the store directly. The manager said he could do nothing about it, as the info was closed every day and he could not see the order. Interesting in this day and age of technology that he could not find a way to look. I bet however if he chose to look back, with the order number and the exact amount of the transaction he would see if in their credit card tally for the day. I then talked to the owner who did say she was sorry but the fact of the matter is they have my money, we had no food and they said you need to wait 5 - 7 days to see what happens. Seems a bit ridiculous to me. Poorly run business, poor customer service. We will not go back and we will share this with as many people as we can.
Service: 1
Rupert Dones
Excellent choice of sandwiches with a big serving portions. Thank you R&
Atmosphere: 5
Food: 5
Service: 5
Ivonne Brown
Hands down the BEST Steak-n-Cheese!!! I ordered mine with extra provolone BUT I shouldn't of because they are very generous. I love it simple with lettuce tomatoes grilled onions & banana peppers!
What a disappointment. I had heard great things about Charley's. The employees were just laughing and having fun, couldn't care less about my order. Won't be going back ever. Charged me for the everyday special but didn't give me fries. So I paid $7.49 for a small philly and the lady behind paid $7.49 for a small with fries. He just laughed and said oh I can drop fries it will be 3 mins. I said never mind. Just a bunch of kids who don't care about customer service. And it wasn't even good.
Bart-ek D
Unfortunately stomach troubles after eating there.
I haven’t had a bad experience with them. Good, inexpensive sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Carlos Romero
Philly cheesesteaks were really good, service was nice and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon
Sara Salazar
Was going to eat here but the employee was sitting on the counter with a tray touching her lips and the inside of her mouth.. watched her put it back in the clean tray pile. No thanks!
Atmosphere: 1
Food: 1
Service: 1
Anna Daggs
They even remade our order after we got lost...at no extra charge! Tried to give them a tip and they said it wasn't necessary and turned it down. Now that we know where they are, we will definitely be back!
Chris Barnett (Big dog)
These guys did a good job said it was gonna take two hours and they only took an hour best friends I can fine for windshield and a back window
The cusromer service was awful. We tried to order from the machine, but couldnt, so the lady behind the counter yelled at us for not using thr machine and told us she was going to make us wait. She intentionally took longer even though I explained why we couldnt use the kiosk. This was a $9 sandwich. I ate half because I was starving, but threw the rest away.
Food: 2
Service: 1
This is....a bad sandwich.
Atmosphere: 2
Food: 2
Service: 1
If I could give this location zero stars I would. We ordered from the Charles website directly. We ordered 1 hour and 5 minutes before their listed closing time. The order was accepted and 2 hours later we had not received our food. We called and called and no answer. Well there was an answer but it was more like an answering service retrieval message. The order was eventually cancelled by DoorDash. The charge for the order $43 was pending so we suspected it would eventually fall off. No such luck the charge went through the very next day. Again we called and ran into the same phone answering service. Finally we called the Denver Premium Outlets main number and they connected us with the store directly. The manager said he could do nothing about it, as the info was closed every day and he could not see the order. Interesting in this day and age of technology that he could not find a way to look. I bet however if he chose to look back, with the order number and the exact amount of the transaction he would see if in their credit card tally for the day. I then talked to the owner who did say she was sorry but the fact of the matter is they have my money, we had no food and they said you need to wait 5 - 7 days to see what happens. Seems a bit ridiculous to me. Poorly run business, poor customer service. We will not go back and we will share this with as many people as we can.
Service: 1
Excellent choice of sandwiches with a big serving portions. Thank you R&
Atmosphere: 5
Food: 5
Service: 5
Hands down the BEST Steak-n-Cheese!!! I ordered mine with extra provolone BUT I shouldn't of because they are very generous. I love it simple with lettuce tomatoes grilled onions & banana peppers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese & Bacon Fries, Regular Philly Cheesesteak, Philly Cheesesteak
Great food. Friendly staff. I visit about once a month. Sometimes I find good discounts on the app.
Busy area for Black Friday. Steaks still pretty good. Seemed a little salty though.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheese Fries, Philly Cheesesteak
Food is pretty good. It's in a food court so the atmosphere is so so.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Philly Cheesesteak Fiesta Fries
What a disappointment. I had heard great things about Charley's. The employees were just laughing and having fun, couldn't care less about my order. Won't be going back ever. Charged me for the everyday special but didn't give me fries. So I paid $7.49 for a small philly and the lady behind paid $7.49 for a small with fries. He just laughed and said oh I can drop fries it will be 3 mins. I said never mind. Just a bunch of kids who don't care about customer service. And it wasn't even good.
Unfortunately stomach troubles after eating there.
Atmosphere: 2
Food: 1
Service: 4
Restaurantji Recommends
I haven’t had a bad experience with them. Good, inexpensive sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Philly cheesesteaks were really good, service was nice and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon
Was going to eat here but the employee was sitting on the counter with a tray touching her lips and the inside of her mouth.. watched her put it back in the clean tray pile. No thanks!
Atmosphere: 1
Food: 1
Service: 1
They even remade our order after we got lost...at no extra charge! Tried to give them a tip and they said it wasn't necessary and turned it down. Now that we know where they are, we will definitely be back!
These guys did a good job said it was gonna take two hours and they only took an hour best friends I can fine for windshield and a back window