July 21 11pm: Ordered a munchie meal (burger, fries, taco, and cookie), a sourdough jack, and onion rings When the employee handed the bag over through the drive thru window, they packed all of the food into one bag, so it ripped when we grabbed it since the bag was over stuffed and heavy. One of our burgers fell out of the bag and onto the drive thru floor since it ripped open. The employee didn’t blink an eye. Just looked at it and went back to what she was doing. Didn’t apologize, offer to remake the burger or even give us a new bag. Nothing at all. Horrible customer service. I would put her name on the review but she didn’t even give me a receipt 🤷♀️
Edit: after getting home and opening my meal, I just noticed that they also got my order wrong lol. Ordered 2 burgers and one of them ended up being a chicken sandwich instead 🥲 the burger they actually got right was the one that fell on the floor that we cant even eat 🤣🤣🤣
Marcus Matthiesen
Geraldo is very professional and friendly!
Tesla Raven
Great food, but more important, outstanding service. The employees there were friendly and very hospitable. This was the best quality service I have ever experienced in a restaurant, and I have been in many restaurants, from fast food to high end dining.
Dominique Marshall
Food was cold, older than dirt, very sloppily made, they messed up the burger on my order terribly, I called the store and asked for a manager the kid says he's never there. Supposedly an Allen B
Leslie Schuman
Serving rotten eggs and they replaced the coffee I ordered with a kid's apple juice drink.
Ivy Page
Almost every time I try to go here there’s an issue. Either their credit card machine is broken, the drive thru is closed, the shake machine is broke, etc. after Covid this is one of the only late night places to get food. It’s unfortunate
Pete
Went here once like a year ago and they forgot to put my chicken nuggets in the bag. I'm still salty about that
Sarah Merrie Asebedo
We had got a mobile order showed up to the drive thru told her we had a mobile order through the speaker and she said pull up to second window got to the second window told us to come inside we got inside and she was on her phone we had stood there for a while and said hello got ignored. The cook told her we were there and she told him they were for the mobile order and went back on her phone she had our order on the counter and almost gave it away to another guy. Got home the drinks were water down and the sprite was brown.
Atmosphere: 2
Food: 3
Service: 1
Hannah Tran
We litterly left in the middle of our ordering process at drive thru because the cashier was having an attitude for no reason? Plus, he was even yelling at us because we couldn’t hear what he what saying because he was speaking fast and unclear
Apparently do not come within 5 minutes of their system restarting cuz they will refuse to serve you. They won't even try to be accommodating even when they are the only food option after midnight 😕
Shawn Watson
Used to really like their breakfast platter but they got rid of the pancakes, made the combo worse, hd the price went up too.
Atmosphere: 3
Food: 2
Service: 3
Jack
What else is there to eat, after work, at 2:00 A.M. Love a Breakfast Jack. This time of night everything is made fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Jack, Breakfast Jack, Mini Tacos
Adrian Marquez
There was alot of trash and dirt on dinning room restrooms same bad odor etc
Atmosphere: 1
Food: 2
Service: 2
Jen G
Even when she finally put her phone away she didn't even acknowledge me for several minutes even I kept saying hi hello still waiting to be acknowledged after several minutes!! Hope her manager sees this. Finally got acknowledged and she told me she doesn't speak English even I have been hearing her speak it and she is talking badly about me in Spanish and got the order wrong twice
July 21 11pm: Ordered a munchie meal (burger, fries, taco, and cookie), a sourdough jack, and onion rings
When the employee handed the bag over through the drive thru window, they packed all of the food into one bag, so it ripped when we grabbed it since the bag was over stuffed and heavy. One of our burgers fell out of the bag and onto the drive thru floor since it ripped open. The employee didn’t blink an eye. Just looked at it and went back to what she was doing. Didn’t apologize, offer to remake the burger or even give us a new bag. Nothing at all. Horrible customer service. I would put her name on the review but she didn’t even give me a receipt 🤷♀️
Edit: after getting home and opening my meal, I just noticed that they also got my order wrong lol.
Ordered 2 burgers and one of them ended up being a chicken sandwich instead 🥲 the burger they actually got right was the one that fell on the floor that we cant even eat 🤣🤣🤣
Geraldo is very professional and friendly!
Great food, but more important, outstanding service. The employees there were friendly and very hospitable. This was the best quality service I have ever experienced in a restaurant, and I have been in many restaurants, from fast food to high end dining.
Food was cold, older than dirt, very sloppily made, they messed up the burger on my order terribly, I called the store and asked for a manager the kid says he's never there. Supposedly an Allen B
Serving rotten eggs and they replaced the coffee I ordered with a kid's apple juice drink.
Almost every time I try to go here there’s an issue. Either their credit card machine is broken, the drive thru is closed, the shake machine is broke, etc. after Covid this is one of the only late night places to get food. It’s unfortunate
Went here once like a year ago and they forgot to put my chicken nuggets in the bag. I'm still salty about that
We had got a mobile order showed up to the drive thru told her we had a mobile order through the speaker and she said pull up to second window got to the second window told us to come inside we got inside and she was on her phone we had stood there for a while and said hello got ignored. The cook told her we were there and she told him they were for the mobile order and went back on her phone she had our order on the counter and almost gave it away to another guy. Got home the drinks were water down and the sprite was brown.
Atmosphere: 2
Food: 3
Service: 1
We litterly left in the middle of our ordering process at drive thru because the cashier was having an attitude for no reason? Plus, he was even yelling at us because we couldn’t hear what he what saying because he was speaking fast and unclear
Atmosphere: 1
Service: 1
Homeless problem @ the store.
Atmosphere: 1
Food: 3
Service: 3
Restaurantji Recommends
Apparently do not come within 5 minutes of their system restarting cuz they will refuse to serve you. They won't even try to be accommodating even when they are the only food option after midnight 😕
Used to really like their breakfast platter but they got rid of the pancakes, made the combo worse, hd the price went up too.
Atmosphere: 3
Food: 2
Service: 3
What else is there to eat, after work, at 2:00 A.M. Love a Breakfast Jack. This time of night everything is made fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Jack, Breakfast Jack, Mini Tacos
There was alot of trash and dirt on dinning room restrooms same bad odor etc
Atmosphere: 1
Food: 2
Service: 2
Even when she finally put her phone away she didn't even acknowledge me for several minutes even I kept saying hi hello still waiting to be acknowledged after several minutes!! Hope her manager sees this. Finally got acknowledged and she told me she doesn't speak English even I have been hearing her speak it and she is talking badly about me in Spanish and got the order wrong twice
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Loaded Potato Wedges, French Fries, Egg Rolls, Chicken Sandwich, Cheesecake
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