Jimmy John's
9645 Washington St, Thornton
(303) 252-7827
Recent Reviews
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Never been a big fan of their sandwiches. For me not great value for price.
Atmosphere: 5
Food: 2
Service: 5
i am more than upset with my interaction with the manager Augustine and my service from the Thorton location. I ordered my food got home realized they gave me the completely wrong sandwich and now I was willing to drive 10 minutes back to the Jimmy John’s shop, but I asked them if there’s anything they can do to give me a little bit credit towards something else for my time and my driving as it’s not fair that I don’t get to eat my meal and I have to drive back to get my sandwich remade and they said that they would only sandwich or without any proof for coming back for the meal they’ll give me a five dollar credit. Why not replace my sandwich and give me a five dollar credit towards visit meal to make the situation right. The manager was rude and his staff was also rude and dismissive. You should be considerate of other people‘s time and money that they’ve spent at your company and if they are willing to drive back to get the sandwich remade, they should also get a credit for the next time they come in. It’s unacceptable just to do nothing and expect somebody to drive. Use their gas time for free and for that willing to come back for their food
Jaelen, shane, and Shawna were the shining example of professional. Sandwiches wee ready faster than the receipt printer was. Great food of course, but the great people make all the difference! Thank you all so much! Keep up the hard work.
Atmosphere: 5
Food: 5
Service: 5
We ordered for delivery. Initially we got a drink that was soda water and were missing an item. We called the store and they sent the missing item and another soda. The soda they sent was another soda water. Also, there was no alert when they dropped food off. The sandwiches and pesto pasta were decent.
Atmosphere: 1
Food: 2
Service: 2
Not sure what the gentleman’s name was at the drive thru tonight, I forgot to ask. But he was awesome 😎 made me and my boyfriend smile. Food was great as always. We will be coming back to this location. 😊
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service
Food: 1
Service: 1
Love this location! Very friendly staff! Hands on service! Greeted with a smile. All bread and food is prepped on site. You can see it behind the counter! Very great sandwich shop. Not everyone is the same.
Atmosphere: 5
Food: 5
Service: 5
Jaelen and Augie were both super friendly when I arrived, Jaelen took my order and made sure I got everything I added onto my sandwich, accurately. Very polite and a very nice personality.
Augie made sure my food was made to perfection and was delicious as always!
Props to both of them for being great workers 💪🏼
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, and the drive through makes it a super easy dinner!
Atmosphere: 5
Food: 5
Service: 5
Worst service ever!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The night crew was friendly, efficient, and the establishment was clean and well lit. Good atmosphere. Jaelen was very helpful especially. Good location. Will certainly be returning.
Atmosphere: 5
Food: 5
Service: 5
Jealyn (i probably misspelled your name & im sorry) was amazing! Super nice & efficient. Food was great!
Atmosphere: 5
Food: 5
Service: 5
They gave me the wrong order . When I called the restaurant the guy was super rude he claimed he was the supervisor and didn’t want to give me his name . He said he couldn’t do nothing about my issue . How rude ! Last time I spend my money at a place where the management doesn’t appreciate my business. I’ll take my money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Been here a few times and drive thru sucks. Waited over 10 mins each time. Done with this location. Freaky fast my a$$
They give you not even 1/8th a cup full of ranch now but still charge the same amount. Go to the other one in Thornton and they fill it full.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Little John B L T
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