This is the worst location I’ve been to. They don’t listen to what you want and they rush through the line instead of making your drink correctly. When you obviously look upset about the drink then they just tell you goodbye and have a good day. They do not care about making the drink right. It’s better to go to the other location in Thornton if you can.
Atmosphere: 1
Service: 1
Kirk Williams
What is it with Starbucks filling their cups TO THE BRIM with hot coffee?! Got a coffee through the drive through at this store this morning and, suspecting the cup was over filled, stopped in the parking lot to dump a little coffee out. Couldn’t even take the lid off without it slopping all over me and my car. I took the cup inside to show the barista and as soon as I took the lid off coffee spilled on the counter - and I was being careful. Yes, I was angry but I was not rude. She showed all of the empathy of a dirt clod. I left with my coffee and tried to dump more coffee out but the cup folded in on itself and it spilled on me again. I dumped the whole thing and threw the cup away inside the store. This has happened to me more than once at multiple locations but this is the first time I went in and told someone about it. Fat lot of good that did.
starr patton
I go to this Starbucks quite often and the customer service is so awful, I’m always like, well I’ll give them another chance… but after today I won’t be going to this one anymore. The lady at the window didn’t even engage, she just handed the coffee out. I told her to have a good day and she didn’t even acknowledge me. I’ve never experienced that at a Starbucks before.
Atmosphere: 1
Food: 4
Service: 1
Brittani Ascencio
When you say extra caramel these girls do not disappoint. Love them so much
Amber Plush
The worst caramel macchiato I ever had. I think they put like a gallon of caramel in it and feel super sick after drinking it. I had order cold foam and it came without it at first and then added it after I said something. Probably won’t ever come to this one again.
Ren
Started coming to this location because they were the only ones to make both drinks we get the exact same. Todays visit was completely different. The person taking orders at the drive thru was rude. The 2 exact same drinks were made completely different and one was missing the caramel I paid extra for. Never will I come back to this location, or maybe even any Starbucks for that matter because nobody can make drinks the same
Arzu Karaman
I like this store, staff is so friendly
Andre Morariu
Starbucks needs to go out of business. Mediocre and expensive coffee. Service very good.
irishpm01
I love this store - always order here. So today was my normal order venti BLONDE nonfat, for my sister the EXACT same order only she adds TWO Splenda. Picked up my pre-order at the drive thru, took a sip doesn't taste normal. My sister tasted hers. NO SPLENDA and regular NOT BLOND espresso. Wth - was it new staff training Friday?!? VERY DISAPPOINTED. Three stars was generous, the only benefit was it was hot
Service: 3
Bret Johnston
Thanks for being the cheapest store in all of Denver. You don’t stock stickers for to go drinks. Now I have coffee all over my car because you are cheap.
I pick up for my office several times a week. Guess which location I will NEVER allow my office to order from ever again?
Cheap owners ruin stores. Close this location permanently.
Their was one cashier that didn’t give me my change back into I told her how much I gave her and she lied this is the last time I am going their don’t even fill it up good ?
Service: 2
Joe Shmoe
The one upside here is that the staff are always nice and do their best despite the staffing issues. This location CONSISTENTLY has staffing issues. I shouldn't have to wait 10 mins plus for a coffee on a busy morning. I have gone to this location for years and it just worsens. I swear they do not care about the customer experience anymore and then wonder why their stock is tanking.
Food: 3
Service: 2
Kelley Cantrell
The drinks haven't been fully blended the two or three times that I've come here. The drink I ordered today was more ice than frappuccino, nothing like a crunchy venti frappuccino. ? I understand that delays happen but I'd rather them take that time to fully blend the drink instead of giving me the equivalent of flavored ice. There's also something off/bitter/old about each of the drinks I've gotten from this location but I can't pinpoint if that's the whipped cream or the actual frappuccino that has something wrong with it. Or maybe it's a remnant from a coffee they blended beforehand? Unsure. Not a great experience overall.
Atmosphere: 3
Food: 2
Service: 3
Mike Medina
Great place for coffee and Breakfast stuff.
Atmosphere: 5
Food: 5
Service: 5
Angelica Garfio
Good drink, good food, good staff. Busy a bit, but they usually are lol
This is the worst location I’ve been to. They don’t listen to what you want and they rush through the line instead of making your drink correctly. When you obviously look upset about the drink then they just tell you goodbye and have a good day. They do not care about making the drink right. It’s better to go to the other location in Thornton if you can.
Atmosphere: 1
Service: 1
What is it with Starbucks filling their cups TO THE BRIM with hot coffee?! Got a coffee through the drive through at this store this morning and, suspecting the cup was over filled, stopped in the parking lot to dump a little coffee out. Couldn’t even take the lid off without it slopping all over me and my car. I took the cup inside to show the barista and as soon as I took the lid off coffee spilled on the counter - and I was being careful. Yes, I was angry but I was not rude. She showed all of the empathy of a dirt clod. I left with my coffee and tried to dump more coffee out but the cup folded in on itself and it spilled on me again. I dumped the whole thing and threw the cup away inside the store. This has happened to me more than once at multiple locations but this is the first time I went in and told someone about it. Fat lot of good that did.
I go to this Starbucks quite often and the customer service is so awful, I’m always like, well I’ll give them another chance… but after today I won’t be going to this one anymore. The lady at the window didn’t even engage, she just handed the coffee out. I told her to have a good day and she didn’t even acknowledge me. I’ve never experienced that at a Starbucks before.
Atmosphere: 1
Food: 4
Service: 1
When you say extra caramel these girls do not disappoint. Love them so much
The worst caramel macchiato I ever had. I think they put like a gallon of caramel in it and feel super sick after drinking it. I had order cold foam and it came without it at first and then added it after I said something. Probably won’t ever come to this one again.
Started coming to this location because they were the only ones to make both drinks we get the exact same. Todays visit was completely different. The person taking orders at the drive thru was rude. The 2 exact same drinks were made completely different and one was missing the caramel I paid extra for. Never will I come back to this location, or maybe even any Starbucks for that matter because nobody can make drinks the same
I like this store, staff is so friendly
Starbucks needs to go out of business. Mediocre and expensive coffee. Service very good.
I love this store - always order here. So today was my normal order venti BLONDE nonfat, for my sister the EXACT same order only she adds TWO Splenda. Picked up my pre-order at the drive thru, took a sip doesn't taste normal. My sister tasted hers. NO SPLENDA and regular NOT BLOND espresso. Wth - was it new staff training Friday?!?
VERY DISAPPOINTED. Three stars was generous, the only benefit was it was hot
Service: 3
Thanks for being the cheapest store in all of Denver. You don’t stock stickers for to go drinks. Now I have coffee all over my car because you are cheap.
I pick up for my office several times a week. Guess which location I will NEVER allow my office to order from ever again?
Cheap owners ruin stores. Close this location permanently.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Their was one cashier that didn’t give me my change back into I told her how much I gave her and she lied this is the last time I am going their don’t even fill it up good ?
Service: 2
The one upside here is that the staff are always nice and do their best despite the staffing issues. This location CONSISTENTLY has staffing issues. I shouldn't have to wait 10 mins plus for a coffee on a busy morning. I have gone to this location for years and it just worsens. I swear they do not care about the customer experience anymore and then wonder why their stock is tanking.
Food: 3
Service: 2
The drinks haven't been fully blended the two or three times that I've come here. The drink I ordered today was more ice than frappuccino, nothing like a crunchy venti frappuccino. ? I understand that delays happen but I'd rather them take that time to fully blend the drink instead of giving me the equivalent of flavored ice. There's also something off/bitter/old about each of the drinks I've gotten from this location but I can't pinpoint if that's the whipped cream or the actual frappuccino that has something wrong with it. Or maybe it's a remnant from a coffee they blended beforehand? Unsure. Not a great experience overall.
Atmosphere: 3
Food: 2
Service: 3
Great place for coffee and Breakfast stuff.
Atmosphere: 5
Food: 5
Service: 5
Good drink, good food, good staff. Busy a bit, but they usually are lol
Atmosphere: 5
Food: 5
Service: 5
Loading...