This is probably the worst performing Burger King that I frequent. It might take you a few minutes to get your food, but normally a lot longer here. It’s not really their fault however because they are perpetually understaffed. The workers seem to try really hard, and then the company gives them some sort of a new complicated menu item such as the barbecue brisket whopper that they can barely produce in a timely manner. The other problem is that in Windsor, you can assign partial blame on all the lazy high school students who don’t work jobs like we did when we were growing up.
I tried the barbecue brisket whopper today, but after a 20 minute wait, was actually a little terrified to eat it because the production process appears to involve digging food out of containers and microwaving. It’s sad to see Burger King fall to this state.
Their best menu innovation should be to return to flame broiled burgers with fresh ingredients.
Joshua
I think there was one guy working... and he crushed it!
Atmosphere: 5
Food: 5
Service: 5
Jessica Souza
The staff is really polite and helpful. Never had any issues with my order being wrong and the food is always good.
Atmosphere: 5
Food: 5
Service: 5
Maureen Toglia
⭐ Review of Burger King
Hi, I normally don’t leave reviews unless I’ve had a really bad experience. Everyone makes mistakes — it’s just a burger after all — and I usually let things go. But this has happened multiple times now, and it’s more about the lack of customer service than the food itself.
Several times my orders have been wrong, and I didn’t even bother saying anything. But one morning I finally called back after they gave me the wrong breakfast sandwich. When I politely explained what happened, the young woman who answered basically told me I was wrong, that I ordered the wrong sandwich — which wasn’t true. I let it go at the time, even though I found her very rude and dismissive.
Another day I t happened again, so I called back again after ordering a number five (the two cheeseburgers, no mustard, no pickle). They gave me just one sandwich — and when I called, the same young woman told me again I ordered the wrong thing. She made me feel like I was the one at fault, she even refused to acknowledge that the young man who took my order put in the wrong meal.
Then today was the last straw. I ordered a meal with a side of onion rings, but they gave me fries. When I mentioned it at the window, the woman told me I must not have said onion rings, or she didn’t hear me, and said “next time make sure you say onion rings.” I was asked to pull around to wait for them. After a while, I went inside to check, and sure enough, the same young woman came to the counter and once again implied it was my fault — saying “next time make sure you say you want onion rings, because we’re busy.”
On top of that, even though I ordered no mustard and no pickle because of an allergy, my sandwich still had both. By the time I got home, I just threw it away rather than call back because I didn’t want to deal with her attitude again.
She is consistently rude, immature, and unprofessional, with absolutely no sense of accountability or customer service. She always has a chip on her shoulder, and I’m sick and tired of it. I don’t know her name, but she’s young, has long brown hair, and works the counter/phone often.
I will not be returning to this Burger King again. People make mistakes — and I get that — but to repeatedly blame the customer and speak to them so rudely is completely unacceptable. Management needs to take note of how she’s treating customers, because it reflects poorly on the whole.
Atmosphere: 2
Food: 2
Service: 1
Stevie Ferris
Well BK is my favorite place to eat so I have only good things to say about it.. This one was very calming inside it's the only word I can think of
Atmosphere: 5
Service: 5
meeks c
Based on my most recent experience- Watching someone throw away food just because you asked a question I will not be returning
Atmosphere: 1
Food: 1
Service: 1
AudKydInk (Star)
Tonight we ordered pick up and Darius made sure that everything was fresh. Some places - and some other shifts leave stuff sitting. But this person made sure we got outa there with everything perfect.
Atmosphere: 5
Food: 5
Service: 5
Ryan Downey
Jenny, is an absolute angel! So so so helpful and so sweet. Went the absolute extra mile to help us and make sure our experience was great. Literally can’t thank her enough for showing such kindness
Atmosphere: 5
Food: 5
Service: 5
Colton Bauwens
Amazing friendly worker
Service: 5
Pat Livengood
At meal times, the drive-thru gets really busy, so ordering inside may be a short wait to get your food.
Great BK with very friendly workers. The bathroom and dining area was clean. Food came out hot and was delicious.
Atmosphere: 5
Food: 5
Service: 5
Adrian Perry-Rouse
Compared to all the other god awful fast food stops in Windsor, I’ve never had a problem with the service, food, or it taking nearly as long as somewhere like Taco Bell. If u dig BK, don’t waste your time anywhere else in town
Atmosphere: 5
Food: 4
Service: 5
Screamin Guitars
The guy taking orders had the worst attitude i think ive ever seen in food service, throwing things, making comments, not acknowledging people standing there, then shouting out “ill be with you when i can, im the only one taking orders, it might be awhile” then slamming orders down on the counter and saying here ya go and walking off. Im Sorry but are the 4 or 5 orders youre getting that bad for You?
Service: 1
Andrew Wilson
On 1-21-25 at approximately 1150 hours, my wife and I went through the driver-thru at the Windsor, Colorado Burger King, located on Main St (Hwy 392). The person at the mic order spot had an angry tone to her voice when I asked for a minute to pick what we wanted to eat. There was one car ahead of us and one car in the parking lot. So, it's not even close to being busy. I placed our order asking to change the type of bread on my sandwich, take the tomato off of my wife's order, and add cheese to hers. This did not seem like a life altering event, even though by the woman's tone of voice, you'd have thought the world was at its end. By the woman's voice, you could hear she was angry and very stressed. I've worked in restaurants before, so I completely understand, although in fast food, you should have a better handle on your customer service skills. The drinks were not what we ordered, and I looked at the ticket seeing none of the changes we asked for. The woman was in her mid-50s, extremely overweight, gray and black hair, seemed to struggle even getting to the window, and visibly angry and snappy when I said thank you. In her rush to get done whatever she was struggling to do, she spilled a drink she was working on, which I'm certain added to her frustration. I decided to drive around before I got our food as we'd already been waiting for several minutes and had already drank most of one of the drinks that was correct. I went inside, bringing the food and the wrong drinks with. She came to the counter as I put the drinks on the counter. I politely stated we had received the wrong drinks and was wondering if I could exchange them. She looked at them and stated, in a quick to answer defensive angry voice, the one marked coke was just marked wrong, and the other she could not take back. She slammed another cup on the counter and then did not even listen when I tried to ask about my wife's burger and walked away. I looked around the diniroom and noticed only 2 people, one of which was at the counter trying to fix her order. A kinder man came and asked if there was anything else, I explained my wife's burger was wrong on the ticket, he stated the board overhead confirmed that Noone had put that information in because the ticket matched his board of order information. Least to say, the woman could have cared less what our order was and gave us what was faster and easier for her. The man was helpful and kind, everything a person working in customer service should be. The woman, on the other hand, was not good at her job, seemed to hate anyone who changed their order, and had no people skills. We only live a few minutes from there, we got home and everything other than the burger made by the young man who helped me at the counter was cold and not great to eat. We had to put the fries in our air fryer so they had some heat to them. We were very disappointed and will not be using the driver-thru again. This is not the first time the drive-thru has let us down. We will go in and hopefully get that young man to serve us because if she's there, we'll just walk out and go to Wendy's across the street. Have a blessed day, and we will pray for that woman. Hopefully, the demons inside her leave her, and she'll be a bit more pleasant.
Atmosphere: 1
Food: 2
Service: 1
Yesenia Saenz
Food looks old or burnt . Taste like oil hasn’t been changed . Staff saying unable to refund wanting to give in house credit .
This is probably the worst performing Burger King that I frequent. It might take you a few minutes to get your food, but normally a lot longer here. It’s not really their fault however because they are perpetually understaffed. The workers seem to try really hard, and then the company gives them some sort of a new complicated menu item such as the barbecue brisket whopper that they can barely produce in a timely manner. The other problem is that in Windsor, you can assign partial blame on all the lazy high school students who don’t work jobs like we did when we were growing up.
I tried the barbecue brisket whopper today, but after a 20 minute wait, was actually a little terrified to eat it because the production process appears to involve digging food out of containers and microwaving. It’s sad to see Burger King fall to this state.
Their best menu innovation should be to return to flame broiled burgers with fresh ingredients.
I think there was one guy working... and he crushed it!
Atmosphere: 5
Food: 5
Service: 5
The staff is really polite and helpful. Never had any issues with my order being wrong and the food is always good.
Atmosphere: 5
Food: 5
Service: 5
⭐ Review of Burger King
Hi,
I normally don’t leave reviews unless I’ve had a really bad experience. Everyone makes mistakes — it’s just a burger after all — and I usually let things go. But this has happened multiple times now, and it’s more about the lack of customer service than the food itself.
Several times my orders have been wrong, and I didn’t even bother saying anything. But one morning I finally called back after they gave me the wrong breakfast sandwich. When I politely explained what happened, the young woman who answered basically told me I was wrong, that I ordered the wrong sandwich — which wasn’t true. I let it go at the time, even though I found her very rude and dismissive.
Another day I t happened again, so I called back again after ordering a number five (the two cheeseburgers, no mustard, no pickle). They gave me just one sandwich — and when I called, the same young woman told me again I ordered the wrong thing. She made me feel like I was the one at fault, she even refused to acknowledge that the young man who took my order put in the wrong meal.
Then today was the last straw. I ordered a meal with a side of onion rings, but they gave me fries. When I mentioned it at the window, the woman told me I must not have said onion rings, or she didn’t hear me, and said “next time make sure you say onion rings.” I was asked to pull around to wait for them. After a while, I went inside to check, and sure enough, the same young woman came to the counter and once again implied it was my fault — saying “next time make sure you say you want onion rings, because we’re busy.”
On top of that, even though I ordered no mustard and no pickle because of an allergy, my sandwich still had both. By the time I got home, I just threw it away rather than call back because I didn’t want to deal with her attitude again.
She is consistently rude, immature, and unprofessional, with absolutely no sense of accountability or customer service. She always has a chip on her shoulder, and I’m sick and tired of it. I don’t know her name, but she’s young, has long brown hair, and works the counter/phone often.
I will not be returning to this Burger King again. People make mistakes — and I get that — but to repeatedly blame the customer and speak to them so rudely is completely unacceptable. Management needs to take note of how she’s treating customers, because it reflects poorly on the whole.
Atmosphere: 2
Food: 2
Service: 1
Well BK is my favorite place to eat so I have only good things to say about it.. This one was very calming inside it's the only word I can think of
Atmosphere: 5
Service: 5
Based on my most recent experience- Watching someone throw away food just because you asked a question I will not be returning
Atmosphere: 1
Food: 1
Service: 1
Tonight we ordered pick up and Darius made sure that everything was fresh. Some places - and some other shifts leave stuff sitting. But this person made sure we got outa there with everything perfect.
Atmosphere: 5
Food: 5
Service: 5
Jenny, is an absolute angel! So so so helpful and so sweet. Went the absolute extra mile to help us and make sure our experience was great. Literally can’t thank her enough for showing such kindness
Atmosphere: 5
Food: 5
Service: 5
Amazing friendly worker
Service: 5
At meal times, the drive-thru gets really busy, so ordering inside may be a short wait to get your food.
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
Great BK with very friendly workers. The bathroom and dining area was clean. Food came out hot and was delicious.
Atmosphere: 5
Food: 5
Service: 5
Compared to all the other god awful fast food stops in Windsor, I’ve never had a problem with the service, food, or it taking nearly as long as somewhere like Taco Bell. If u dig BK, don’t waste your time anywhere else in town
Atmosphere: 5
Food: 4
Service: 5
The guy taking orders had the worst attitude i think ive ever seen in food service, throwing things, making comments, not acknowledging people standing there, then shouting out “ill be with you when i can, im the only one taking orders, it might be awhile” then slamming orders down on the counter and saying here ya go and walking off. Im
Sorry but are the 4 or 5 orders youre getting that bad for
You?
Service: 1
On 1-21-25 at approximately 1150 hours, my wife and I went through the driver-thru at the Windsor, Colorado Burger King, located on Main St (Hwy 392). The person at the mic order spot had an angry tone to her voice when I asked for a minute to pick what we wanted to eat. There was one car ahead of us and one car in the parking lot. So, it's not even close to being busy.
I placed our order asking to change the type of bread on my sandwich, take the tomato off of my wife's order, and add cheese to hers. This did not seem like a life altering event, even though by the woman's tone of voice, you'd have thought the world was at its end. By the woman's voice, you could hear she was angry and very stressed. I've worked in restaurants before, so I completely understand, although in fast food, you should have a better handle on your customer service skills.
The drinks were not what we ordered, and I looked at the ticket seeing none of the changes we asked for.
The woman was in her mid-50s, extremely overweight, gray and black hair, seemed to struggle even getting to the window, and visibly angry and snappy when I said thank you. In her rush to get done whatever she was struggling to do, she spilled a drink she was working on, which I'm certain added to her frustration. I decided to drive around before I got our food as we'd already been waiting for several minutes and had already drank most of one of the drinks that was correct.
I went inside, bringing the food and the wrong drinks with. She came to the counter as I put the drinks on the counter. I politely stated we had received the wrong drinks and was wondering if I could exchange them. She looked at them and stated, in a quick to answer defensive angry voice, the one marked coke was just marked wrong, and the other she could not take back. She slammed another cup on the counter and then did not even listen when I tried to ask about my wife's burger and walked away. I looked around the diniroom and noticed only 2 people, one of which was at the counter trying to fix her order.
A kinder man came and asked if there was anything else, I explained my wife's burger was wrong on the ticket, he stated the board overhead confirmed that Noone had put that information in because the ticket matched his board of order information. Least to say, the woman could have cared less what our order was and gave us what was faster and easier for her.
The man was helpful and kind, everything a person working in customer service should be.
The woman, on the other hand, was not good at her job, seemed to hate anyone who changed their order, and had no people skills.
We only live a few minutes from there, we got home and everything other than the burger made by the young man who helped me at the counter was cold and not great to eat. We had to put the fries in our air fryer so they had some heat to them.
We were very disappointed and will not be using the driver-thru again. This is not the first time the drive-thru has let us down. We will go in and hopefully get that young man to serve us because if she's there, we'll just walk out and go to Wendy's across the street.
Have a blessed day, and we will pray for that woman. Hopefully, the demons inside her leave her, and she'll be a bit more pleasant.
Atmosphere: 1
Food: 2
Service: 1
Food looks old or burnt . Taste like oil hasn’t been changed . Staff saying unable to refund wanting to give in house credit .
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
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