The guy taking orders had the worst attitude i think ive ever seen in food service, throwing things, making comments, not acknowledging people standing there, then shouting out “ill be with you when i can, im the only one taking orders, it might be awhile” then slamming orders down on the counter and saying here ya go and walking off. Im Sorry but are the 4 or 5 orders youre getting that bad for You?
Service: 1
Andrew Wilson
On 1-21-25 at approximately 1150 hours, my wife and I went through the driver-thru at the Windsor, Colorado Burger King, located on Main St (Hwy 392). The person at the mic order spot had an angry tone to her voice when I asked for a minute to pick what we wanted to eat. There was one car ahead of us and one car in the parking lot. So, it's not even close to being busy. I placed our order asking to change the type of bread on my sandwich, take the tomato off of my wife's order, and add cheese to hers. This did not seem like a life altering event, even though by the woman's tone of voice, you'd have thought the world was at its end. By the woman's voice, you could hear she was angry and very stressed. I've worked in restaurants before, so I completely understand, although in fast food, you should have a better handle on your customer service skills. The drinks were not what we ordered, and I looked at the ticket seeing none of the changes we asked for. The woman was in her mid-50s, extremely overweight, gray and black hair, seemed to struggle even getting to the window, and visibly angry and snappy when I said thank you. In her rush to get done whatever she was struggling to do, she spilled a drink she was working on, which I'm certain added to her frustration. I decided to drive around before I got our food as we'd already been waiting for several minutes and had already drank most of one of the drinks that was correct. I went inside, bringing the food and the wrong drinks with. She came to the counter as I put the drinks on the counter. I politely stated we had received the wrong drinks and was wondering if I could exchange them. She looked at them and stated, in a quick to answer defensive angry voice, the one marked coke was just marked wrong, and the other she could not take back. She slammed another cup on the counter and then did not even listen when I tried to ask about my wife's burger and walked away. I looked around the diniroom and noticed only 2 people, one of which was at the counter trying to fix her order. A kinder man came and asked if there was anything else, I explained my wife's burger was wrong on the ticket, he stated the board overhead confirmed that Noone had put that information in because the ticket matched his board of order information. Least to say, the woman could have cared less what our order was and gave us what was faster and easier for her. The man was helpful and kind, everything a person working in customer service should be. The woman, on the other hand, was not good at her job, seemed to hate anyone who changed their order, and had no people skills. We only live a few minutes from there, we got home and everything other than the burger made by the young man who helped me at the counter was cold and not great to eat. We had to put the fries in our air fryer so they had some heat to them. We were very disappointed and will not be using the driver-thru again. This is not the first time the drive-thru has let us down. We will go in and hopefully get that young man to serve us because if she's there, we'll just walk out and go to Wendy's across the street. Have a blessed day, and we will pray for that woman. Hopefully, the demons inside her leave her, and she'll be a bit more pleasant.
Atmosphere: 1
Food: 2
Service: 1
Yesenia Saenz
Food looks old or burnt . Taste like oil hasn’t been changed . Staff saying unable to refund wanting to give in house credit .
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Devy Gates
Drive thru
Food: 1
Service: 1
Frank Mashaal
Long waits with no lines.. oh and don't go late.. you'll wait in the drive thru with literally no line and then will get old food. This place is gross.. went there a few times and each time it's like receiving a mystery bag. Fool me once shame on you fool me twice shame on me.
Atmosphere: 1
Food: 1
Service: 1
Jim G
Do you think BK saves enough money for your business by not giving ketchup when we order Fries? Or do you think the loss of us rarely buying from BK because of this counters this? Fries without ketchup is ridiculous. The last several times, no sauce or ketchup was ever placed in the bag.
Atmosphere: 2
Food: 2
Service: 3
Hilda Calzadias
My husband always likes the burgers at these restaurants.
Food: 4
Service: 4
Max
I just went through the drive through today 11/7/24 at 11:30 and ordered 2 whoppers. Got home unwrapped one and took a bite and instantly this sour rancid taste filled my mouth and caused me to puke!
The other whopper was the same way, the ketchup was so rancid! I hope no one else gets sick!
Atmosphere: 3
Food: 1
Service: 2
Katherine Halverson
I gave them a second chance and they blew it again!!! No greeting at the drive threw. Being told to wait when I'm the only one there? Is it that hard to find staff? The lady that came to the windows could hardly walk wth? And my order was wrong!!! Horrible experience!!!
Atmosphere: 1
Food: 1
Service: 1
Sarai Rivera
I would really like to put out there that if you order door dash as a customer after 10, Burger King would not give the door dash the order because I order food today being 43.42 and Burger King told my door dasher that they don’t take order past 10 they should put a new time on door dash so other people don’t make the same mistake I did very upset with Burger King and door dash
My first cb was the worst cb ever. My 2nd one was just okay. The food here does not taste as good as most BK's!There is a lady with purple hair. shes so miserable and Horribly Rude. If shes there. I just walk out!
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Double Cheeseburger
Liam Koch
Below average Burger King. My burger was hardly warm and I was the only customer in the lobby. Everything was cooked hours before I got there and sat around. Not what I expected
Atmosphere: 3
Food: 2
Service: 2
Nick Feldmann
Paid $7.23 for a whopper and I think an elementary school microwaved burger would have been better. I spit it out after a few bites and will never go back
Atmosphere: 1
Food: 1
Service: 1
Milo Kack
BK our longtime fav. Helpful staff and great menu.
Atmosphere: 5
Food: 5
Service: 5
kat halverson
I gave them a second chance and they blew it again!!! No greeting at the drive threw. Being told to wait when I'm the only one there? Is it that hard to find staff? The lady that came to the windows could hardly walk wth? And my order was wrong!!! Horrible experience!!!
The guy taking orders had the worst attitude i think ive ever seen in food service, throwing things, making comments, not acknowledging people standing there, then shouting out “ill be with you when i can, im the only one taking orders, it might be awhile” then slamming orders down on the counter and saying here ya go and walking off. Im
Sorry but are the 4 or 5 orders youre getting that bad for
You?
Service: 1
On 1-21-25 at approximately 1150 hours, my wife and I went through the driver-thru at the Windsor, Colorado Burger King, located on Main St (Hwy 392). The person at the mic order spot had an angry tone to her voice when I asked for a minute to pick what we wanted to eat. There was one car ahead of us and one car in the parking lot. So, it's not even close to being busy.
I placed our order asking to change the type of bread on my sandwich, take the tomato off of my wife's order, and add cheese to hers. This did not seem like a life altering event, even though by the woman's tone of voice, you'd have thought the world was at its end. By the woman's voice, you could hear she was angry and very stressed. I've worked in restaurants before, so I completely understand, although in fast food, you should have a better handle on your customer service skills.
The drinks were not what we ordered, and I looked at the ticket seeing none of the changes we asked for.
The woman was in her mid-50s, extremely overweight, gray and black hair, seemed to struggle even getting to the window, and visibly angry and snappy when I said thank you. In her rush to get done whatever she was struggling to do, she spilled a drink she was working on, which I'm certain added to her frustration. I decided to drive around before I got our food as we'd already been waiting for several minutes and had already drank most of one of the drinks that was correct.
I went inside, bringing the food and the wrong drinks with. She came to the counter as I put the drinks on the counter. I politely stated we had received the wrong drinks and was wondering if I could exchange them. She looked at them and stated, in a quick to answer defensive angry voice, the one marked coke was just marked wrong, and the other she could not take back. She slammed another cup on the counter and then did not even listen when I tried to ask about my wife's burger and walked away. I looked around the diniroom and noticed only 2 people, one of which was at the counter trying to fix her order.
A kinder man came and asked if there was anything else, I explained my wife's burger was wrong on the ticket, he stated the board overhead confirmed that Noone had put that information in because the ticket matched his board of order information. Least to say, the woman could have cared less what our order was and gave us what was faster and easier for her.
The man was helpful and kind, everything a person working in customer service should be.
The woman, on the other hand, was not good at her job, seemed to hate anyone who changed their order, and had no people skills.
We only live a few minutes from there, we got home and everything other than the burger made by the young man who helped me at the counter was cold and not great to eat. We had to put the fries in our air fryer so they had some heat to them.
We were very disappointed and will not be using the driver-thru again. This is not the first time the drive-thru has let us down. We will go in and hopefully get that young man to serve us because if she's there, we'll just walk out and go to Wendy's across the street.
Have a blessed day, and we will pray for that woman. Hopefully, the demons inside her leave her, and she'll be a bit more pleasant.
Atmosphere: 1
Food: 2
Service: 1
Food looks old or burnt . Taste like oil hasn’t been changed . Staff saying unable to refund wanting to give in house credit .
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Drive thru
Food: 1
Service: 1
Long waits with no lines.. oh and don't go late.. you'll wait in the drive thru with literally no line and then will get old food. This place is gross.. went there a few times and each time it's like receiving a mystery bag. Fool me once shame on you fool me twice shame on me.
Atmosphere: 1
Food: 1
Service: 1
Do you think BK saves enough money for your business by not giving ketchup when we order Fries? Or do you think the loss of us rarely buying from BK because of this counters this? Fries without ketchup is ridiculous. The last several times, no sauce or ketchup was ever placed in the bag.
Atmosphere: 2
Food: 2
Service: 3
My husband always likes the burgers at these restaurants.
Food: 4
Service: 4
I just went through the drive through today 11/7/24 at 11:30 and ordered 2 whoppers. Got home unwrapped one and took a bite and instantly this sour rancid taste filled my mouth and caused me to puke!
The other whopper was the same way, the ketchup was so rancid! I hope no one else gets sick!
Atmosphere: 3
Food: 1
Service: 2
I gave them a second chance and they blew it again!!! No greeting at the drive threw. Being told to wait when I'm the only one there? Is it that hard to find staff? The lady that came to the windows could hardly walk wth? And my order was wrong!!! Horrible experience!!!
Atmosphere: 1
Food: 1
Service: 1
I would really like to put out there that if you order door dash as a customer after 10, Burger King would not give the door dash the order because I order food today being 43.42 and Burger King told my door dasher that they don’t take order past 10 they should put a new time on door dash so other people don’t make the same mistake I did very upset with Burger King and door dash
Service: 1
Restaurantji Recommends
My first cb was the worst cb ever. My 2nd one was just okay. The food here does not taste as good as most BK's!There is a lady with purple hair. shes so miserable and Horribly Rude. If shes there. I just walk out!
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Double Cheeseburger
Below average Burger King. My burger was hardly warm and I was the only customer in the lobby. Everything was cooked hours before I got there and sat around. Not what I expected
Atmosphere: 3
Food: 2
Service: 2
Paid $7.23 for a whopper and I think an elementary school microwaved burger would have been better. I spit it out after a few bites and will never go back
Atmosphere: 1
Food: 1
Service: 1
BK our longtime fav. Helpful staff and great menu.
Atmosphere: 5
Food: 5
Service: 5
I gave them a second chance and they blew it again!!! No greeting at the drive threw. Being told to wait when I'm the only one there? Is it that hard to find staff? The lady that came to the windows could hardly walk wth? And my order was wrong!!! Horrible experience!!!
Atmosphere: 1
Food: 1
Service: 1
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