Came in this afternoon and the young man at the counter (didn’t get his name but he had ear piercings) was the epitome of what good customer service looks like. Incredibly kind, vocal, helpful, made sure my order was correct, etc. To whomever is managing this place: you’re doing great work and I hope you’re rewarding the excellence I saw in this young man today.
Atmosphere: 5
Food: 5
Service: 5
Brenna Garrett
This is the second time that they have used an Uber driver for my delivery. One of the reasons I order jimmy John’s is because of the quick delivery from an actual employee when I’m at work. I don’t like using Uber often, it takes way longer!! I’m just confused as to why that happens
Atmosphere: 1
Food: 4
Service: 1
Chad A
I will admit I’ve not always been happy with the service at this location. I do a handful of catering orders a year and it’s always been so so. My last two visits I’ve seen a nice improvement to their service and their staff. This morning when I picked up my catering order, Rachel, and another guy who I forgot his name helped me out. They were great. And I grade my pickle jar an A+ for presentation.
Food: 5
Service: 5
Christian M
These guys were slammed but communicated very well and had a smile with their professional service. Jaden took my order and was fantastic.
Atmosphere: 5
Food: 5
Service: 5
Reyna Z
I Ordered food for my kids at 5pm, 6:15 rolled around and still nothing. I called jimmy johns and asked why the food wasn’t delivered yet. They said they didn’t have drivers and were waiting in a 3rd party to come and pick up the order to deliver it, over an hour and my kids food was still just sitting there. I asked to cancel my order and the manager refused, he said he would get the order out and put cookies in there to make up for it and that a driver (Uber eats or a different one) would deliver asap. 30 minutes after the phone call they deliver the food, the sandwiches were soggy and the drinks were watered down oh and the “cookies” weren’t in there. I would have appreciated a phone call to tell me the food was going to be this late, so that I could have cancelled and ordered them something different. This is ridiculous customer service, the worst I’ve ever experienced.
Atmosphere: 1
Food: 1
Service: 1
Jeff Meyers
I ordered 6 sandwiches from this location on the app and customized 5 of the sandwich’s . The app allows you to name the sandwich so that each one is for a specific person. When we picked up the sandwich’s NON of them were labeled and they also did NOT remove the items we ordered and did not add the items to the correct sandwich’s . 1 out 6 sandwiches was correct because that one was not customized. Why does the app allow you to name the Sandwich’s and customize it? When the restaurant could care less to do it correctly. Thankfully we did not have any allergies.
Food: 4
Service: 1
Fred Wagner
I received a footlong roast beef and cheese with 2 pieces of meat and 2 pieces of cheese that’s it. I demanded my money back and left. No apology nothing. I would fire those idiots!
Atmosphere: 1
Food: 1
Service: 1
Anna Lynch
I picked up catering for a group of people and had placed the order just about 1.5 hours before pickup. The order was correct, our team was happy for the lunch, and the sandwiches were great
Linda Alvarez
Ordered the new pickle which only without tomatoes and this is what I got for over $9. A single slice of turkey and a 1.99 pickle. Disappointed is an understatement ??♀️
Food: 1
Peggy Vaubel
I’m giving a 3 because the workers are slower than they used to be at JJ’s. Also, the bathroom is filthy!!! Seriously guys?!?! Clean your bathroom! The floor is disgusting. Trash overflowing. This is a management issue. It felt like I entered a port a potty! Your customers deserve a clean bathroom. The sandwich was delicious (Beach Club), the cashier guy acted like he was upset that he had to work! Customer service is IMPORTANT. May try again, but if it doesn’t change, I’ll go elsewhere.
Went to get food and they were closed 40 min early with workers inside doing nothing
Atmosphere: 1
Food: 3
Service: 1
Angelina Esquivel
Ordered two sandwiches and the spicy east coast sandwich was 10/10 but the sandwich my partner ordered was not great. I mean c’mon it’s laughable at how small these tomatoes are… not cool. I’ve work in food service for a long time and even I know I would be pissed if I received this as a customer.
Atmosphere: 3
Food: 4
Service: 4
Alexander Smith
The food was good and those young men in there are quite kind and considerate but that short lady with the dyed hair snarkily bossing her employees around like she's the C.E.O completely ruined my mood and I left instead of dining in.
Atmosphere: 4
Food: 5
Service: 1
Kelly Burch
Kids loved their sandwiches, staff was great and it was clean!
Atmosphere: 5
Food: 5
Service: 5
Ashley Kaufman
This store went above and beyond! When a sandwich was made incorrectly, we called and they immediately remade and redelivered the sandwich. They even included a free cookie. Connor was the employee we talked to and he was so nice. We were very impressed with the level of service!
Came in this afternoon and the young man at the counter (didn’t get his name but he had ear piercings) was the epitome of what good customer service looks like. Incredibly kind, vocal, helpful, made sure my order was correct, etc.
To whomever is managing this place: you’re doing great work and I hope you’re rewarding the excellence I saw in this young man today.
Atmosphere: 5
Food: 5
Service: 5
This is the second time that they have used an Uber driver for my delivery. One of the reasons I order jimmy John’s is because of the quick delivery from an actual employee when I’m at work. I don’t like using Uber often, it takes way longer!! I’m just confused as to why that happens
Atmosphere: 1
Food: 4
Service: 1
I will admit I’ve not always been happy with the service at this location. I do a handful of catering orders a year and it’s always been so so. My last two visits I’ve seen a nice improvement to their service and their staff. This morning when I picked up my catering order, Rachel, and another guy who I forgot his name helped me out. They were great. And I grade my pickle jar an A+ for presentation.
Food: 5
Service: 5
These guys were slammed but communicated very well and had a smile with their professional service. Jaden took my order and was fantastic.
Atmosphere: 5
Food: 5
Service: 5
I Ordered food for my kids at 5pm, 6:15 rolled around and still nothing. I called jimmy johns and asked why the food wasn’t delivered yet. They said they didn’t have drivers and were waiting in a 3rd party to come and pick up the order to deliver it, over an hour and my kids food was still just sitting there. I asked to cancel my order and the manager refused, he said he would get the order out and put cookies in there to make up for it and that a driver (Uber eats or a different one) would deliver asap. 30 minutes after the phone call they deliver the food, the sandwiches were soggy and the drinks were watered down oh and the “cookies” weren’t in there. I would have appreciated a phone call to tell me the food was going to be this late, so that I could have cancelled and ordered them something different. This is ridiculous customer service, the worst I’ve ever experienced.
Atmosphere: 1
Food: 1
Service: 1
I ordered 6 sandwiches from this location on the app and customized 5 of the sandwich’s . The app allows you to name the sandwich so that each one is for a specific person. When we picked up the sandwich’s NON of them were labeled and they also did NOT remove the items we ordered and did not add the items to the correct sandwich’s . 1 out 6 sandwiches was correct because that one was not customized. Why does the app allow you to name the Sandwich’s and customize it? When the restaurant could care less to do it correctly. Thankfully we did not have any allergies.
Food: 4
Service: 1
I received a footlong roast beef and cheese with 2 pieces of meat and 2 pieces of cheese that’s it. I demanded my money back and left. No apology nothing. I would fire those idiots!
Atmosphere: 1
Food: 1
Service: 1
I picked up catering for a group of people and had placed the order just about 1.5 hours before pickup. The order was correct, our team was happy for the lunch, and the sandwiches were great
Ordered the new pickle which only without tomatoes and this is what I got for over $9. A single slice of turkey and a 1.99 pickle. Disappointed is an understatement ??♀️
Food: 1
I’m giving a 3 because the workers are slower than they used to be at JJ’s. Also, the bathroom is filthy!!! Seriously guys?!?! Clean your bathroom! The floor is disgusting. Trash overflowing. This is a management issue. It felt like I entered a port a potty! Your customers deserve a clean bathroom. The sandwich was delicious (Beach Club), the cashier guy acted like he was upset that he had to work! Customer service is IMPORTANT. May try again, but if it doesn’t change, I’ll go elsewhere.
Restaurantji Recommends
Went to get food and they were closed 40 min early with workers inside doing nothing
Atmosphere: 1
Food: 3
Service: 1
Ordered two sandwiches and the spicy east coast sandwich was 10/10 but the sandwich my partner ordered was not great. I mean c’mon it’s laughable at how small these tomatoes are… not cool. I’ve work in food service for a long time and even I know I would be pissed if I received this as a customer.
Atmosphere: 3
Food: 4
Service: 4
The food was good and those young men in there are quite kind and considerate but that short lady with the dyed hair snarkily bossing her employees around like she's the C.E.O completely ruined my mood and I left instead of dining in.
Atmosphere: 4
Food: 5
Service: 1
Kids loved their sandwiches, staff was great and it was clean!
Atmosphere: 5
Food: 5
Service: 5
This store went above and beyond! When a sandwich was made incorrectly, we called and they immediately remade and redelivered the sandwich. They even included a free cookie. Connor was the employee we talked to and he was so nice. We were very impressed with the level of service!
Atmosphere: 5
Food: 5
Service: 5
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