The food was great but what really stood out was Mindy's service. During a busy time of night, she made sure our table was well taken care of, made excellent drinks, helped us clean up a spill caused by our 6 month old and just went above and beyond her duties. This is the kind of service that you rarely see and the incredibly nice persona that everyone should have. Mindy is one of the reasons why we will continue to go to our local Wingshack. Thank you so much for everything!
Teresa Rodriguez
Went for boneless Tues wings ( advertised online for .60/wing) on their website, was going to get the 20 boneless wings and Fries special for $18.99. Went in and they were going to change us $31.99?! Good ol bait and switch!!! Food was great, but then they tried saying that was online prices only. Sorry but your store and online prices should be the same. People coming in to eat shouldn’t be paying way more than people ordering it online!!! Manager also needs to work on customer service skills.
Sean Foster
I’m done eating at this chain. It’s unbelievable that they add 3% to each order to help pay for employees benefits. My coming here and spending money is the contribution. There is 100’s of wing shacks around you can’t tell me there isn’t enough revenue to use for your employees benefits that you have add a fee to your patrons. Bad tactics
Elizabeth Landers
Gabby makes a good margarita love her energy i will definitely be back to see you
Stacy Johnson
Gabby was an amazing bartender and server!! Very attentive and sweet!
Tina Barela
Alex was very friendly, helpful and asked questions. Good job Alex
Jay Hart
In town visiting family and wanted some lunch. Happened on this place online and couldn’t have been more impressed. Chicken was cooked perfectly, pollo asada fries were very good, service was great and didn’t have to wait too long. Price was very reasonable compared to places like BW’s and the food was noticeably better. Wish I had one in my home town.
Christin Palmer
Gabby was pretty & stellar!
David Sanchez
Super good, minus the last couple of times we went. The amount of chicken on half our order was super skim.
khaleelseam29
Foods good but why does it take 40 minutes every time for 10 wings
I wanted to wait several days before I posted this review, to try to remove the emotion from the situation, and to see if I would feel any differently once I was feeling level headed again. I feel it is a responsibility of the customer to hold a business accountable when they won’t do so themselves.
I own a business that needs positive reviews, so I also appreciate when people give me an opportunity to address a situation before they post a negative review. I feel it is important that anyone reading this review understands that I gave them every opportunity to make things right before posting this review, and they chose to do nothing at all.
I actually love Wing Shack and will continue to support their other locations in Johnstown and Fort Collins, as long as I don’t experience similar treatment at those locations.
I am giving them 2 stars specifically for my last two visits. And the only reason it’s not one star is because I had plenty of 4-and-5-star experiences with them before what has happened recently.
In August, we got wings that were unbelievably awful, absolutely the worst quality chicken I’ve ever had from any restaurant in the last decade, maybe ever. It was as if they ran out of their normal supply and just went to get wings from the grocery store. I can write off one bad experience when there is a history of good experiences, so I decided to give it some time before trying them again.
A couple of weeks ago, I ordered takeout, and while the wings were fine that time, we were missing part of the order. That was after it took a full extra 30 minutes for them to make the order, on top of the “30-40 minutes” I was quoted. I didn’t realize we were missing part of the order until I got home. So I called to ask what they could do to make things right. At this point I shared that my last experience was really bad, and now this.
They said “you can drive back and we will give you the rest of your order”. Not good enough, I informed them.
“We can credit your card for the missing items.” Well that doesn’t really make things fully right, I explained. I don’t get to enjoy the entire order fresh that way. I like wings but it’s all better when you get the other stuff with it.
“We can give you credit for the items for your next visit.” That’s the same as the last offer, and not, in my mind, enough.
So I explained that I also run a business and we bend over backwards when people have a legitimate (and occasionally not legitimate) complaint. When I am the one on the other end of that conversation, I find that people who aren’t angling for a specific discount tend to be the most reasonable, so my attempt to let them “do what they feel is appropriate based on the situation” was really my way of leaving it up to them to decide how important I am to them as a customer.
How important am I? Not at all important. We received no refund at all, not even for the missing part of our order. So all I’m left with is to share my experience with everyone else.
Should this restaurant ever come to be under different ownership, I will be happy to give them another chance. But until then, we are done-zo.
The food was great but what really stood out was Mindy's service. During a busy time of night, she made sure our table was well taken care of, made excellent drinks, helped us clean up a spill caused by our 6 month old and just went above and beyond her duties. This is the kind of service that you rarely see and the incredibly nice persona that everyone should have. Mindy is one of the reasons why we will continue to go to our local Wingshack. Thank you so much for everything!
Went for boneless Tues wings ( advertised online for .60/wing) on their website, was going to get the 20 boneless wings and Fries special for $18.99. Went in and they were going to change us $31.99?! Good ol bait and switch!!! Food was great, but then they tried saying that was online prices only. Sorry but your store and online prices should be the same. People coming in to eat shouldn’t be paying way more than people ordering it online!!! Manager also needs to work on customer service skills.
I’m done eating at this chain. It’s unbelievable that they add 3% to each order to help pay for employees benefits. My coming here and spending money is the contribution. There is 100’s of wing shacks around you can’t tell me there isn’t enough revenue to use for your employees benefits that you have add a fee to your patrons. Bad tactics
Gabby makes a good margarita love her energy i will definitely be back to see you
Gabby was an amazing bartender and server!! Very attentive and sweet!
Alex was very friendly, helpful and asked questions.
Good job Alex
In town visiting family and wanted some lunch. Happened on this place online and couldn’t have been more impressed. Chicken was cooked perfectly, pollo asada fries were very good, service was great and didn’t have to wait too long. Price was very reasonable compared to places like BW’s and the food was noticeably better. Wish I had one in my home town.
Gabby was pretty & stellar!
Super good, minus the last couple of times we went. The amount of chicken on half our order was super skim.
Foods good but why does it take 40 minutes every time for 10 wings
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Wings
Restaurantji Recommends
Wings were pretty good, as were the waffle fries. Didn't wait too long for order to come, and good environment to eat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings and Fries
Good food and good price point. The service was excellent as well.
Atmosphere: 4
Food: 4
Service: 4
Best service I’ve had in a hot minute. Nate is awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 25 Wings
Nate was excellent promoting Wing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Wings, Fries
I wanted to wait several days before I posted this review, to try to remove the emotion from the situation, and to see if I would feel any differently once I was feeling level headed again. I feel it is a responsibility of the customer to hold a business accountable when they won’t do so themselves.
I own a business that needs positive reviews, so I also appreciate when people give me an opportunity to address a situation before they post a negative review. I feel it is important that anyone reading this review understands that I gave them every opportunity to make things right before posting this review, and they chose to do nothing at all.
I actually love Wing Shack and will continue to support their other locations in Johnstown and Fort Collins, as long as I don’t experience similar treatment at those locations.
I am giving them 2 stars specifically for my last two visits. And the only reason it’s not one star is because I had plenty of 4-and-5-star experiences with them before what has happened recently.
In August, we got wings that were unbelievably awful, absolutely the worst quality chicken I’ve ever had from any restaurant in the last decade, maybe ever. It was as if they ran out of their normal supply and just went to get wings from the grocery store. I can write off one bad experience when there is a history of good experiences, so I decided to give it some time before trying them again.
A couple of weeks ago, I ordered takeout, and while the wings were fine that time, we were missing part of the order. That was after it took a full extra 30 minutes for them to make the order, on top of the “30-40 minutes” I was quoted. I didn’t realize we were missing part of the order until I got home. So I called to ask what they could do to make things right. At this point I shared that my last experience was really bad, and now this.
They said “you can drive back and we will give you the rest of your order”. Not good enough, I informed them.
“We can credit your card for the missing items.” Well that doesn’t really make things fully right, I explained. I don’t get to enjoy the entire order fresh that way. I like wings but it’s all better when you get the other stuff with it.
“We can give you credit for the items for your next visit.” That’s the same as the last offer, and not, in my mind, enough.
So I explained that I also run a business and we bend over backwards when people have a legitimate (and occasionally not legitimate) complaint. When I am the one on the other end of that conversation, I find that people who aren’t angling for a specific discount tend to be the most reasonable, so my attempt to let them “do what they feel is appropriate based on the situation” was really my way of leaving it up to them to decide how important I am to them as a customer.
How important am I? Not at all important. We received no refund at all, not even for the missing part of our order. So all I’m left with is to share my experience with everyone else.
Should this restaurant ever come to be under different ownership, I will be happy to give them another chance. But until then, we are done-zo.
Atmosphere: 3
Food: 2
Service: 1
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