Burger King
146 New Britain Rd, Berlin
(860) 223-5646
Recent Reviews
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It was my favorite restaurant because they always delivered the food hot. I have already been twice this month and they have delivered cold and poorly served food. Today they put a ball of lettuce on my whopper. And the service was terrible. They must improve service and quality.
the staff is not the best took 30 minutes to order in a drive thru and there was just 2 cars before me unable to eat in they closed the door in my face before 9
Atmosphere: 1
Food: 1
Service: 1
Can I get some sauce please?! Ordered onion rings and nuggets and didn’t get the sauce for either.
Atmosphere: 1
Food: 2
Service: 1
Nice times out if ten this place is spot on. The food is served just as ordered and quickly.
Atmosphere: 5
Food: 4
Service: 5
I drove all the way to the opposite side of town just for Burger King. The website had said open but they had a note saying they don’t open until 10. This was my 3rd attempt at trying to get breakfast just horrible. I ended up being late for work 3 times
Atmosphere: 3
Food: 3
Service: 1
I ordered the Addams family meal and I was not that impress with it.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Whopper Sandwich
Check your order before you leave! The gentleman before me ordered a big fish with cheese, he didn’t get the cheese! When the employee made it again they changed him $1.00 for a piece of cheese, I looked at my receipt and the piece of cheese was.50 cents !I ordered a rodeo cheese Burger and a big fish with cheese and I got a rodeo cheese burger and a chicken sandwich!
Atmosphere: 1
Food: 1
Service: 1
They never get my order right here and they serve cold food when you say you want it fresh and hot. Trash.
Atmosphere: 4
Food: 2
Service: 2
My main issue is that when I do a mobile order I watch it get put in the bag and sits there. No one says it's done I get to watch multiple people get there food I stand there until I finally say hey is there a mobil order....this has happened more the once
Atmosphere: 3
Food: 3
Service: 1
I must say usually this Burger King is very bad. But today 8-17 was greeted by a very pleasant women named Susan. She assured me that things had changed including personal which is great. Unfortunately she’s from another store. But really she’s a keeper. It was a pleasure to meet her. Burger King should get more people like her. Thanks again
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
My main issue is that when I do a mobile order I watch it get put in the bag and sits there. No one says it's done I get to watch multiple people get there food I stand there until I finally say hey is there a mobil order....this has happened more the once
Atmosphere: 3
Food: 3
Service: 1
It was burger king. Nothing to write home about.
Entire cup was filled with ice.
The server was rude.
Service: 1
The closing manager & her team member where very RUDE when taking my order. When i asked for a second because it was going to be a lager order, one of them replied loud & unprofessional "What do you need a second for?". It was at that moment, i knew this person should not be dealing with customers directly and we only ordered 1 meal instead of meals for my family. Thankfully there is a McDonald's near by that showed better customer service and was able to fulfill my family's order. When I asked for the managers name, the "woman" with the multiple gold chains and brown team member shirt replied "WHY? It's both of us!" Implying that she is a representation of Burger Kings Core Values and that the other woman with the blue collar shirt and glasses is also a manager. It is ashame that Burger Kings regional team saw fit to award these two as representatives for their leadership team. I am no Keith Lee from Tik Tok but nobody should've been shown that bare minimum level of customer service
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Original Chicken Sandwich, Classic Wrap Spicy Wrap Honey Mustard Wrap
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