Was there last night friday around 5:30, whoever was working there needs more training in customer service, there was only one car in front of me and she just let me sit there not saying ill be right with you, im saying hello no amswer, the second time i said hello she goes be right with you! Poor customer service is all I can say, I left didn't even order and don't think il be coming back to this store again.
Service: 1
Ana Park
Great service
Atmosphere: 5
Food: 5
Service: 5
Aaron White
Understaffed in the AM, long wait times.
Atmosphere: 2
Food: 2
Service: 2
Eugene Junior
Beyond disappointing experience. Waited at the intercom for 4mins without ANY acknowledgement. Not so much as a “thank you for shopping with us, would you mind waiting a moment”
To boot, when the dudes does come to the microphone he has the worst attitude for someone working in customer service. Not even acknowledging that Id been waiting that entire time
Simon Carpenter in ct
delicious
Atmosphere: 4
Food: 5
Service: 5
Scott E. Baylow
Super-duper friendly staff! ❤️ my iced coffee made with a shot of espresso! 😉
Atmosphere: 5
Food: 5
Service: 5
Emiliano Arroyo
Did a mobile order and picked up at drive thru the male employee didn't say one word to me during my whole interactions just stared at me every time he came back to the window.i said thanks after the last bag was handed to me still nothing not a word just a cold stare as to say why are you bothering us with this order lol.. then they have on the window any feed back email cgagnon.. which I did but this is the ultimate feedback and now on to all the other platforms to leave reviews.
Atmosphere: 1
Food: 1
Service: 1
Keith hawkins
Unfortunately, this was 2 different days. I've gone here many days and thought the atmosphere was pretty good. My last straw was the burnt toast. I got in my truck and began to drive, i reached in the bag and grabbed the container. Put it in my lap. Open it, and this is what I see. So I closed it and put it in the bag. I look down, and pants have peanut butter on them. I found that there is peanut butter on the bottom of the container. 😡 I go back to this location, and I recognize the lady that made my food. Ohh she was actually their manager. I gave the box to the cashier and calmly explained to him what happened. He took it to her, she yelled to the girl, making my orders to make it light. With an attitude. I'm done! The leader can't lead with a attitude like that.
Atmosphere: 3
Food: 3
Service: 3
Joseph Shook
I swear on my life these people are slowest at making fast food fast. I try to go here every day but unfortunately the wait time with the drive-thru has rocketed to over 30 minutes for an iced coffee. I cannot believe people are still waiting in this line.
Atmosphere: 3
Food: 3
Service: 1
Dre Dre
Always pleasant transaction.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sausage Egg and Cheese
Don’t bother with their “on tap” drinks. Never works. They just tried to pass off a “nitro cold brew” twice now as a “cold brew with ice” There’s not supposed to be any ice #1, and #2 it’s just their regular cold brew. Don’t bother paying the extra for nitro infused.
Atmosphere: 1
Food: 1
Service: 1
ryan meagher
Might as well pay 8 bucks for a crappy cup of coffee they make wrong every time...... wow it's like dei hires only or something who knows maybe it's like a game of Russian roulette coffee edition.....lol
Vegetarian options: Gross
Dietary restrictions: None
Parking: Just get your own coffee machine
Kid-friendliness: I think they hate kids until it's 430 and Dave wakes them up and says time to make the doughnuts.... as they make the child labor doughnuts that taste like a 5 year old made em with playdoug
Atmosphere: 1
Food: 1
Service: 1
M. Adnan
Literally told us to wait a minute before placing our order at the drive thru. Then made us wait 10 minutes & proceeded to just have a conversation with the car in front without taking our order. Wasn’t even busy, there was just 1 car in front of us
Service: 1
Dave C
I bought two gift cards here a few days ago for Christmas. I only ended up needing one of the gift cards so I decided to use the extra on myself. I never actually Go to Dunkin because it's overpriced and lackluster but I figured I might as well use the gift card I have paid for. It was 3:45 in the afternoon on a Saturday. They were two vehicles in the drive-thru, two employees working inside, and two people sitting down inside drinking coffee. I walked inside, stood at the counter for about 5 minutes, neither of the employees even acknowledged me, let alone looked at me. I felt completely invisible. I walked out and they didn't even seem to notice.
This reminds me of the time I went into the AT&T store in Newington. Go ahead and look for that review.
Atmosphere: 1
Food: 3
Service: 1
Thomas LaConte
Lady in her pajamas with the nasty attitude that doesn't understand English i will never go here again.
Was there last night friday around 5:30, whoever was working there needs more training in customer service, there was only one car in front of me and she just let me sit there not saying ill be right with you, im saying hello no amswer, the second time i said hello she goes be right with you! Poor customer service is all I can say, I left didn't even order and don't think il be coming back to this store again.
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
Understaffed in the AM, long wait times.
Atmosphere: 2
Food: 2
Service: 2
Beyond disappointing experience. Waited at the intercom for 4mins without ANY acknowledgement. Not so much as a “thank you for shopping with us, would you mind waiting a moment”
To boot, when the dudes does come to the microphone he has the worst attitude for someone working in customer service. Not even acknowledging that Id been waiting that entire time
delicious
Atmosphere: 4
Food: 5
Service: 5
Super-duper friendly staff! ❤️ my iced coffee made with a shot of espresso! 😉
Atmosphere: 5
Food: 5
Service: 5
Did a mobile order and picked up at drive thru the male employee didn't say one word to me during my whole interactions just stared at me every time he came back to the window.i said thanks after the last bag was handed to me still nothing not a word just a cold stare as to say why are you bothering us with this order lol.. then they have on the window any feed back email cgagnon.. which I did but this is the ultimate feedback and now on to all the other platforms to leave reviews.
Atmosphere: 1
Food: 1
Service: 1
Unfortunately, this was 2 different days.
I've gone here many days and thought the atmosphere was pretty good.
My last straw was the burnt toast. I got in my truck and began to drive, i reached in the bag and grabbed the container. Put it in my lap. Open it, and this is what I see. So I closed it and put it in the bag. I look down, and pants have peanut butter on them. I found that there is peanut butter on the bottom of the container. 😡
I go back to this location, and I recognize the lady that made my food. Ohh she was actually their manager.
I gave the box to the cashier and calmly explained to him what happened. He took it to her, she yelled to the girl, making my orders to make it light. With an attitude. I'm done! The leader can't lead with a attitude like that.
Atmosphere: 3
Food: 3
Service: 3
I swear on my life these people are slowest at making fast food fast. I try to go here every day but unfortunately the wait time with the drive-thru has rocketed to over 30 minutes for an iced coffee. I cannot believe people are still waiting in this line.
Atmosphere: 3
Food: 3
Service: 1
Always pleasant transaction.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sausage Egg and Cheese
Restaurantji Recommends
Don’t bother with their “on tap” drinks. Never works. They just tried to pass off a “nitro cold brew” twice now as a “cold brew with ice” There’s not supposed to be any ice #1, and #2 it’s just their regular cold brew. Don’t bother paying the extra for nitro infused.
Atmosphere: 1
Food: 1
Service: 1
Might as well pay 8 bucks for a crappy cup of coffee they make wrong every time...... wow it's like dei hires only or something who knows maybe it's like a game of Russian roulette coffee edition.....lol
Vegetarian options: Gross
Dietary restrictions: None
Parking: Just get your own coffee machine
Kid-friendliness: I think they hate kids until it's 430 and Dave wakes them up and says time to make the doughnuts.... as they make the child labor doughnuts that taste like a 5 year old made em with playdoug
Atmosphere: 1
Food: 1
Service: 1
Literally told us to wait a minute before placing our order at the drive thru. Then made us wait 10 minutes & proceeded to just have a conversation with the car in front without taking our order. Wasn’t even busy, there was just 1 car in front of us
Service: 1
I bought two gift cards here a few days ago for Christmas. I only ended up needing one of the gift cards so I decided to use the extra on myself. I never actually Go to Dunkin because it's overpriced and lackluster but I figured I might as well use the gift card I have paid for. It was 3:45 in the afternoon on a Saturday. They were two vehicles in the drive-thru, two employees working inside, and two people sitting down inside drinking coffee. I walked inside, stood at the counter for about 5 minutes, neither of the employees even acknowledged me, let alone looked at me. I felt completely invisible. I walked out and they didn't even seem to notice.
This reminds me of the time I went into the AT&T store in Newington. Go ahead and look for that review.
Atmosphere: 1
Food: 3
Service: 1
Lady in her pajamas with the nasty attitude that doesn't understand English i will never go here again.
Atmosphere: 1
Food: 1
Service: 1
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