Dunkin'
1100 Berlin Turnpike, Berlin
(860) 828-6002
Recent Reviews
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Did a mobile order and picked up at drive thru the male employee didn't say one word to me during my whole interactions just stared at me every time he came back to the window.i said thanks after the last bag was handed to me still nothing not a word just a cold stare as to say why are you bothering us with this order lol.. then they have on the window any feed back email cgagnon.. which I did but this is the ultimate feedback and now on to all the other platforms to leave reviews.
Atmosphere: 1
Food: 1
Service: 1
Unfortunately, this was 2 different days.
I've gone here many days and thought the atmosphere was pretty good.
My last straw was the burnt toast. I got in my truck and began to drive, i reached in the bag and grabbed the container. Put it in my lap. Open it, and this is what I see. So I closed it and put it in the bag. I look down, and pants have peanut butter on them. I found that there is peanut butter on the bottom of the container. š”
I go back to this location, and I recognize the lady that made my food. Ohh she was actually their manager.
I gave the box to the cashier and calmly explained to him what happened. He took it to her, she yelled to the girl, making my orders to make it light. With an attitude. I'm done! The leader can't lead with a attitude like that.
Atmosphere: 3
Food: 3
Service: 3
I swear on my life these people are slowest at making fast food fast. I try to go here every day but unfortunately the wait time with the drive-thru has rocketed to over 30 minutes for an iced coffee. I cannot believe people are still waiting in this line.
Atmosphere: 3
Food: 3
Service: 1
Always pleasant transaction.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sausage Egg and Cheese
Donāt bother with their āon tapā drinks. Never works. They just tried to pass off a ānitro cold brewā twice now as a ācold brew with iceā Thereās not supposed to be any ice #1, and #2 itās just their regular cold brew. Donāt bother paying the extra for nitro infused.
Atmosphere: 1
Food: 1
Service: 1
Might as well pay 8 bucks for a crappy cup of coffee they make wrong every time...... wow it's like dei hires only or something who knows maybe it's like a game of Russian roulette coffee edition.....lol
Vegetarian options: Gross
Dietary restrictions: None
Parking: Just get your own coffee machine
Kid-friendliness: I think they hate kids until it's 430 and Dave wakes them up and says time to make the doughnuts.... as they make the child labor doughnuts that taste like a 5 year old made em with playdoug
Atmosphere: 1
Food: 1
Service: 1
Literally told us to wait a minute before placing our order at the drive thru. Then made us wait 10 minutes & proceeded to just have a conversation with the car in front without taking our order. Wasnāt even busy, there was just 1 car in front of us
Service: 1
I bought two gift cards here a few days ago for Christmas. I only ended up needing one of the gift cards so I decided to use the extra on myself. I never actually Go to Dunkin because it's overpriced and lackluster but I figured I might as well use the gift card I have paid for. It was 3:45 in the afternoon on a Saturday. They were two vehicles in the drive-thru, two employees working inside, and two people sitting down inside drinking coffee. I walked inside, stood at the counter for about 5 minutes, neither of the employees even acknowledged me, let alone looked at me. I felt completely invisible. I walked out and they didn't even seem to notice.
This reminds me of the time I went into the AT&T store in Newington. Go ahead and look for that review.
Atmosphere: 1
Food: 3
Service: 1
Lady in her pajamas with the nasty attitude that doesn't understand English i will never go here again.
Atmosphere: 1
Food: 1
Service: 1
6$ meal is decent. Thanks Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I asked for a large hot decaf coffee with two squirts of French vanilla swirl. I got a large decaf with 2 hazelnut shot. Donāt feel like driving back there to correct.
Atmosphere: 5
Service: 5
Ordered a bagel and not nearly enough cream cheese, also got a frozen hot chocolate and received a frozen coffee
Atmosphere: 2
Food: 1
Service: 1
My husband and I went to the drive thru on a Friday afternoon for a quick coffee.
1. Repeated our order 3 x to a male who was ANNOYED from the get go.
*Med Mocha Frozen Coffee & Med Hazelnut HOT coffee*
2. Got to the window, waited and waited, repeated our order again to a girl
3. There were no other customers the entire time. Parking lot or DT
4. All 3 teens were standing around BORED even though we were waiting. Finally 1 of the 3 got to it.
MY HUSBANDS BLOOD PRESSURE WAS WAY UP BY THE TIME WE LEFT
Unfortunately, people are getting used to this kind of service. I won't. I still expect a 'Welcome to DD', a fake smile and faster service when it's empty
Atmosphere: 1
Food: 3
Service: 1
Good coffee
Atmosphere: 3
Food: 3
Service: 3
$7 for what was supposed to be a small iced coffee with shot of espresso. I got pure milk
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