I went through the drive thru ordered my usual and a sandwich which was a plain bagel, extra bacon and cheese, toasted they gave me a sandwich with four little pieces of bacon cheese that wasn’t melted on a semi warm bagel. Wrapped it up and passed it to me. I didn’t like the presentation of the sandwich so I asked the heavyset jamaican girl at the window to have them toast my sandwich the cheese not even melted. She wasn’t pleased with my demand of them fixing my expensive $8.99 sandwich that they couldn’t even take the time to properly make for me and present it like their suppose to. The job she chose and give me attitude about the way her co worker made my sandwich. I am utterly disgusted with the customer service at this franchise. I come spend enough money here. I will not be treated that way. If you don’t like your job, kindly quit and let someone who takes pride into their work and what they do work there. Please and thanks
Elizabeth Luna
Just wanted a coffee and a bagel. Stood in there for about 10 mins with 3 people behind the counter. The person who was taking care of the drive thru was the only one that acknowledged me in the lobby. I didn’t appreciate the eye roll from the other young lady when I looked over to see if anyone was going to help. Keep in mind the gentleman behind that was also waiting just walked out and one of the staff members said “oh well”. Not a single hello, not a single can I help you, just “ I’ll be right there”. The food is good but the service is not. I understand people have there days, but if you didn’t want to deal or don’t want to deal with customers then find another job that doesn’t involve customer service.
Atmosphere: 2
Food: 4
Service: 1
HART TUNEZ
Terrible customer service They be on their phones video chattin while working having customers standing around waiting for 30min is very ridiculous I dont recommend nobody at this location they suck....
Atmosphere: 1
Food: 1
Service: 1
Denazia Brown
I’ve been going here for three years. I never had a Bad experience until now two young girls who don’t know what they’re doing with no manager on a shift. Forgot my order and I had to come all the way back for something I paid for. Customer service sucked
Morris Cunningham
Very good customer service.
Atmosphere: 5
Food: 5
Service: 5
Cheryl Folston
If this is blue hills ave these workers need supervision, as they are very lazy and also it's an unfriendly place. It's a convenient location, but I suspect racism for it's lack of supervision and quality of food and service.
Kenny
Food is great ! But if I order a meal and pay extra for cream cheese there should be no reason as to why one side of the bagel has none . This is the only dunkin location I go to that does this and catches an attitude even through you’re paying over a dollar for the add on . Then there’s no napkins or ketchup in the bag . Im highly disappointed.
Atmosphere: 1
Food: 2
Service: 1
Jose Bula
Never ready amd never have wat you want they are very poor service never againg ill go
Atmosphere: 1
Food: 1
Service: 1
S K
Doors locked way before closing time
Derek Tomes
Gross. Don’t review often but had to. Order a breakfast sandwich. Bagel was old and inside was cold. Go to other dunks
I went to this place to order a coffee. I decided to go inside because the drive thru had a few cars lined up. I go inside up to the register and wait for someone to come up to the counter. I wait about 5 minutes and nobody has approached yet. I see some employees working on drive thru orders. After a few more minutes pass, one employee comes up and puts a drawer containing some money into a register but doesn't acknowledge me. The employee just walks away. Really. Then I hear him tell the drive thru people that there is a customer at the counter. I hear someone say OK. However nobody comes over to take my order. After that I left. I understand that drive thru has to get taken care of. But one of the employees could've taken my order. There were enough of them there. I was the only customer inside.
Atmosphere: 1
Service: 1
Dayna Lord
Save your self time and do not come to this location. You will be waiting for 20 min for a simple order that they’ll mess up and charge you more for. Rude, terrible service with inability to contact manager
Atmosphere: 1
Food: 1
Service: 1
david cordell
always the best donuts
Atmosphere: 4
Food: 5
Service: 5
daron ross
Food was cold right after getting it. When I mentioned my coffee was wrong was told no it’s not it’s right. Now I’ve got cold food and the wrong coffee for 15 dollars.
Atmosphere: 1
Food: 1
Service: 1
John
Took 20 min to get a coffee with 2 people infront of me
I went through the drive thru ordered my usual and a sandwich which was a plain bagel, extra bacon and cheese, toasted they gave me a sandwich with four little pieces of bacon cheese that wasn’t melted on a semi warm bagel. Wrapped it up and passed it to me. I didn’t like the presentation of the sandwich so I asked the heavyset jamaican girl at the window to have them toast my sandwich the cheese not even melted. She wasn’t pleased with my demand of them fixing my expensive $8.99 sandwich that they couldn’t even take the time to properly make for me and present it like their suppose to. The job she chose and give me attitude about the way her co worker made my sandwich. I am utterly disgusted with the customer service at this franchise. I come spend enough money here. I will not be treated that way. If you don’t like your job, kindly quit and let someone who takes pride into their work and what they do work there. Please and thanks
Just wanted a coffee and a bagel. Stood in there for about 10 mins with 3 people behind the counter. The person who was taking care of the drive thru was the only one that acknowledged me in the lobby. I didn’t appreciate the eye roll from the other young lady when I looked over to see if anyone was going to help. Keep in mind the gentleman behind that was also waiting just walked out and one of the staff members said “oh well”. Not a single hello, not a single can I help you, just “ I’ll be right there”. The food is good but the service is not. I understand people have there days, but if you didn’t want to deal or don’t want to deal with customers then find another job that doesn’t involve customer service.
Atmosphere: 2
Food: 4
Service: 1
Terrible customer service
They be on their phones video chattin while working having customers standing around waiting for 30min is very ridiculous I dont recommend nobody at this location they suck....
Atmosphere: 1
Food: 1
Service: 1
I’ve been going here for three years. I never had a Bad experience until now two young girls who don’t know what they’re doing with no manager on a shift. Forgot my order and I had to come all the way back for something I paid for. Customer service sucked
Very good customer service.
Atmosphere: 5
Food: 5
Service: 5
If this is blue hills ave these workers need supervision, as they are very lazy and also it's an unfriendly place. It's a convenient location, but I suspect racism for it's lack of supervision and quality of food and service.
Food is great ! But if I order a meal and pay extra for cream cheese there should be no reason as to why one side of the bagel has none . This is the only dunkin location I go to that does this and catches an attitude even through you’re paying over a dollar for the add on . Then there’s no napkins or ketchup in the bag . Im highly disappointed.
Atmosphere: 1
Food: 2
Service: 1
Never ready amd never have wat you want they are very poor service never againg ill go
Atmosphere: 1
Food: 1
Service: 1
Doors locked way before closing time
Gross. Don’t review often but had to. Order a breakfast sandwich. Bagel was old and inside was cold. Go to other dunks
Restaurantji Recommends
I went to this place to order a coffee. I decided to go inside because the drive thru had a few cars lined up. I go inside up to the register and wait for someone to come up to the counter. I wait about 5 minutes and nobody has approached yet. I see some employees working on drive thru orders. After a few more minutes pass, one employee comes up and puts a drawer containing some money into a register but doesn't acknowledge me. The employee just walks away. Really. Then I hear him tell the drive thru people that there is a customer at the counter. I hear someone say OK. However nobody comes over to take my order. After that I left. I understand that drive thru has to get taken care of. But one of the employees could've taken my order. There were enough of them there. I was the only customer inside.
Atmosphere: 1
Service: 1
Save your self time and do not come to this location. You will be waiting for 20 min for a simple order that they’ll mess up and charge you more for. Rude, terrible service with inability to contact manager
Atmosphere: 1
Food: 1
Service: 1
always the best donuts
Atmosphere: 4
Food: 5
Service: 5
Food was cold right after getting it. When I mentioned my coffee was wrong was told no it’s not it’s right. Now I’ve got cold food and the wrong coffee for 15 dollars.
Atmosphere: 1
Food: 1
Service: 1
Took 20 min to get a coffee with 2 people infront of me
Service: 1
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