The ice cream is delicious. There's a girl that works the register there -- To the owner: get her out of there. She doesn't address customers and stays on her phone at the register while you're standing there waiting to order. The look on her face says, why the heck are you here and she answers back with an attitude. This is the second time now. I'm not going back!
To the owners response: before we walked into the shop I already knew I wanted the cherry chocolate because you were out of it last time I was there and I was dying to try it and it was very good. My husband loves chocolate so he went with that. We didn't need much time because we already knew what we wanted even though we looked at the menu briefly still getting used to all the unique flavors. The fact you can't see her on her phone puzzles me because I stood there waiting for her to look up to address us and what you don't hear is the audio - me asking her if she's working, since she hadn't looked up from her phone since we walked in. Her answer was she was waiting on us to say something. I have worked customer service for years so maybe that why I am so bothered. The fact you clarified something I as a customer experienced negatively to dismiss facts is part of the problem. She was not nice the first time I was there and awful this time. The girl working with her was very nice and shocked I asked such a silly question but wanted to get her attention that she was so dismissive and she should know the impression she is giving to people. It's not right. I didn't mention until now that she didn't take a simple order right either - asking for a sugar cone and the receipt said cup. Ask the girl working with her, she offered to give me a cone with my cup but it was whatever at that point. The girl walked away so she had no idea she couldn't even get that right.
I'm glad you are aware. I hope someone else has the guts to say something about such poor service. I guarantee I'm not the only one. Then maybe you will reconsider your stance on clarifying something different than what I saw and experienced. Keep making delicious ice cream! Unfortunately, service is part of the experience also and that I won't be back for. Thank you for responding to me. I appreciate it.
Zeze Zeze
I just wanna say this place has wonderful staff. These young girls Ariana, and callie. i’m such an indecisive person and they were patient with me. rare if you ask me🔥
Lynn Reynolds
This is a hidden gem. Plenty of choices. Staff was very pleasant and willing to answer questions if you have an allergy. Our choices were delicious and prices are very reasonable. We already have plans to go again.
Emma
So impressed with their ice cream flavors and topping options. Can’t wait to order from them again. The biscoff line is perfection.
Mya Chance
The cookie butter sauce was absolutely amazing! The staff was friendly! One of the best I’ve had.
ariana mangal
My time at bristol’s was excellent, i love how welcoming the staff are & how many options there that will make anyone excited to try.. I would definitely recommend you guys stop by and get something🤭
Chris Quilici
I stopped in to get 1 scoop in a kiddie cup for my son. It was a 16 minute wait. The place was not busy, I'm still confused. They just said sorry here's your cup.
Dino Dino
First time here, not a good experience. Only two flavors of sugar free ice cream. Both chocolate? And the mix ins are not sugar free? What's the point of sugar free ice-cream if the candy in it has sugar? See how many diabetic customers you can kill? News flash, a lot of diabetic people are not big chocolate fans because we can not eat it too often. How about a non chocolate sugar free option? Like vanilla? ?? And the young lady behind the counter had as much interest in the customer as the plastic spoons did. Most likely will never return. Especially when there's other shops in bristol who have great sugar free options, that they rotate and you don't get bored with the same flavor!
Raven Bremmer
Love this place. The biscoff sundae was amazing
Ministerio Arco De Bronce
They have awesome sugar-free options! My husband ordered the Mint Chocolate chip and I ordered the chocolate 🫎 moose tracks, both sugar-free and super tasty 😋
Clean atmosphere and friendly staff. The ice cream was good, but for almost $10 I expected more then two kid sized scoops on my waffle cone. Also the lady helping me shattered my cone so it was tricky eating it. I'll chalk most of this up to inexperienced staff but the price will keep me from coming back.
Sebert Mangal (Mangy)
Service was exceptionally great and not to mention how great my ice-cream was. I also love that I could sit and enjoy my ice-cream listening to some nice music
Stone Mcintyre
Had a great experience here. Lola, the owner, is super friendly and went out of her way to open the shop for us even though they had already closed—because we had the wrong info. Really appreciated that!
I got the peanut butter and brownie ice cream and it was really good. You can tell they care about what they serve. Definitely worth a visit!
doug mcintyre
Showed up after closing at Bristol Scoops on Mother’s Day due to a Maps error, and the owner—after a long day and being a mom herself—still served us with such kindness. The chocolate ice cream was incredible—so rich and creamy. Amazing service and even better ice cream!
Fernanda
My siblings and I showed up at this shop around 8:50 PM on Mother’s Day, thinking they closed at 9 thanks to a mistake on Apple Maps—turns out they actually close at 8. We felt terrible once we realized they had already shut down for the night, especially knowing the owner had worked all day and is a mother herself.
But instead of turning us away, this incredibly kind woman welcomed us in and served us ice cream with a warm smile, even though she had every reason to call it a day. Her generosity and kindness truly made our night. It’s rare to find that kind of heart in business anymore, and it made us appreciate the ice cream (which was delicious, by the way) even more.
If you’re looking for a sweet treat and even sweeter people, this is the place to go. We’ll absolutely be back—and we’ll make sure to double-check the hours next time!
The ice cream is delicious. There's a girl that works the register there -- To the owner: get her out of there. She doesn't address customers and stays on her phone at the register while you're standing there waiting to order. The look on her face says, why the heck are you here and she answers back with an attitude. This is the second time now. I'm not going back!
To the owners response: before we walked into the shop I already knew I wanted the cherry chocolate because you were out of it last time I was there and I was dying to try it and it was very good. My husband loves chocolate so he went with that. We didn't need much time because we already knew what we wanted even though we looked at the menu briefly still getting used to all the unique flavors. The fact you can't see her on her phone puzzles me because I stood there waiting for her to look up to address us and what you don't hear is the audio - me asking her if she's working, since she hadn't looked up from her phone since we walked in. Her answer was she was waiting on us to say something. I have worked customer service for years so maybe that why I am so bothered. The fact you clarified something I as a customer experienced negatively to dismiss facts is part of the problem. She was not nice the first time I was there and awful this time. The girl working with her was very nice and shocked I asked such a silly question but wanted to get her attention that she was so dismissive and she should know the impression she is giving to people. It's not right. I didn't mention until now that she didn't take a simple order right either - asking for a sugar cone and the receipt said cup. Ask the girl working with her, she offered to give me a cone with my cup but it was whatever at that point. The girl walked away so she had no idea she couldn't even get that right.
I'm glad you are aware. I hope someone else has the guts to say something about such poor service. I guarantee I'm not the only one. Then maybe you will reconsider your stance on clarifying something different than what I saw and experienced. Keep making delicious ice cream! Unfortunately, service is part of the experience also and that I won't be back for. Thank you for responding to me. I appreciate it.
I just wanna say this place has wonderful staff. These young girls Ariana, and callie. i’m such an indecisive person and they were patient with me. rare if you ask me🔥
This is a hidden gem. Plenty of choices. Staff was very pleasant and willing to answer questions if you have an allergy. Our choices were delicious and prices are very reasonable. We already have plans to go again.
So impressed with their ice cream flavors and topping options. Can’t wait to order from them again. The biscoff line is perfection.
The cookie butter sauce was absolutely amazing! The staff was friendly! One of the best I’ve had.
My time at bristol’s was excellent, i love how welcoming the staff are & how many options there that will make anyone excited to try.. I would definitely recommend you guys stop by and get something🤭
I stopped in to get 1 scoop in a kiddie cup for my son. It was a 16 minute wait. The place was not busy, I'm still confused. They just said sorry here's your cup.
First time here, not a good experience. Only two flavors of sugar free ice cream. Both chocolate? And the mix ins are not sugar free? What's the point of sugar free ice-cream if the candy in it has sugar? See how many diabetic customers you can kill? News flash, a lot of diabetic people are not big chocolate fans because we can not eat it too often. How about a non chocolate sugar free option? Like vanilla? ?? And the young lady behind the counter had as much interest in the customer as the plastic spoons did. Most likely will never return. Especially when there's other shops in bristol who have great sugar free options, that they rotate and you don't get bored with the same flavor!
Love this place. The biscoff sundae was amazing
They have awesome sugar-free options! My husband ordered the Mint Chocolate chip and I ordered the chocolate 🫎 moose tracks, both sugar-free and super tasty 😋
Restaurantji Recommends
Clean atmosphere and friendly staff. The ice cream was good, but for almost $10 I expected more then two kid sized scoops on my waffle cone. Also the lady helping me shattered my cone so it was tricky eating it. I'll chalk most of this up to inexperienced staff but the price will keep me from coming back.
Service was exceptionally great and not to mention how great my ice-cream was. I also love that I could sit and enjoy my ice-cream listening to some nice music
Had a great experience here. Lola, the owner, is super friendly and went out of her way to open the shop for us even though they had already closed—because we had the wrong info. Really appreciated that!
I got the peanut butter and brownie ice cream and it was really good. You can tell they care about what they serve. Definitely worth a visit!
Showed up after closing at Bristol Scoops on Mother’s Day due to a Maps error, and the owner—after a long day and being a mom herself—still served us with such kindness. The chocolate ice cream was incredible—so rich and creamy. Amazing service and even better ice cream!
My siblings and I showed up at this shop around 8:50 PM on Mother’s Day, thinking they closed at 9 thanks to a mistake on Apple Maps—turns out they actually close at 8. We felt terrible once we realized they had already shut down for the night, especially knowing the owner had worked all day and is a mother herself.
But instead of turning us away, this incredibly kind woman welcomed us in and served us ice cream with a warm smile, even though she had every reason to call it a day. Her generosity and kindness truly made our night. It’s rare to find that kind of heart in business anymore, and it made us appreciate the ice cream (which was delicious, by the way) even more.
If you’re looking for a sweet treat and even sweeter people, this is the place to go. We’ll absolutely be back—and we’ll make sure to double-check the hours next time!
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