Two workers sitting on break right as they opened. Already having lunch from the looks of it. Two behind the counter unable to keep up. One shoveling snow instead of attending to customers. Person working the cash register has no idea how to work it. Food was over 15 minutes past my pick up time. Absolutely ridiculous.
Atmosphere: 3
Food: 5
Service: 1
Timothy Torres
I ordered a large chips and guac. Got hardly any guac in the large cup. Couldn’t believe it when I got home.
James Nobitz
I don't go to Chipotle very often only because it's out of my way. I really wanted to try the carne asada steak so I ordered the bowl, chicken burrito, side of chicken and a crispy chicken taco. Everything was good except for the steak, it was awful! I couldn't chew 75% of it, see pics, full of grizzle. I'll go back in time but I will never try the steak again. Employee was friendly and ordering ahead on the app was convenient and simple.
Atmosphere: 5
Food: 2
Service: 5
Eddy Siriphongsavath
Picked up my order from drive thru. Got home and opened it to both bowls being incorrectly made. The order is on top of each bowl how can it possibly be made completely wrong? Can’t trust the employees to order online anymore and it wasn’t the first time.
Brian Grom
First time ordering online here. Order was ready when pickup said ready. Staff was very friendly even though they were packed. She gave me my bags and got home and everything was there and food was delicious. Will for sure order from this one again and hope to have the same experience.
Atmosphere: 5
Food: 4
Service: 5
Edward Gonzalez
Very slow waiting almost 20 min for a small order
Atmosphere: 1
Food: 1
Service: 1
Akan Mcpherson
I have to say, my experience at the Chipotle in Bristol, CT was absolutely terrible. The customer service here is beyond unacceptable. I had the unfortunate experience of dealing with a so-called certified trainer named Sonya, and she is the reason I will never return to this location.
Instead of handling a small, easily resolved issue with professionalism, Sonya chose to escalate it into a scene in front of a store full of customers. She was openly disrespectful, belittling, and condescending, raising her voice and making the entire situation completely uncomfortable for everyone around. What should have been a quick and simple visit turned into a public spectacle, all because of her unnecessary attitude.
For someone in a training or leadership role, her behavior was the opposite of professional. Yelling across the store and treating customers this way is unacceptable. It speaks volumes about the management and standards of this Chipotle if this is the type of person they have representing their brand.
There are plenty of other places to eat in the area, and I strongly suggest staying far away from this location. No one deserves to be treated the way I was here. Chipotle should be embarrassed to have someone like this wearing their name tag.
Service: 1
Luke
Decent food but the customer service is awful. Had to ask multiple times for the correct drink in the drive through lane and the ice machine was down for the 3rd time in a row I've been there.
cami elizabeth
unfortunately i did not catch her name but the girl working 8/31 around 7pm, simply amazing. pushing out orders left and right, nicely greeted every customer coming in as a rush was starting. keep doin what you do girl
Service: 5
Johanna Cestero
SPICIEST CHICKEN EVER, MY 7 YEARD OLD WAS BARELY ABLE TO EAT HIS QUESADILLA. I think they also ran out of cheese because the quedasilla barely had any as well as my Bowl LOL I mean really so sad they do that. I order through uber eats and it sucks they do this . Also the steak on my bowl was cut into the tiniest pieces ever. TERRIBLE.
Chipotle should be a take out joint at this point. The way they deprioritize in store customers for pick up orders is ridiculous.
Erick Northam
I spent over $100 for myself and two other coworkers at Price chopper in Bristol last night. Two of us got really sick. One last night and I got really sick this morning around 4:00 a.m. I currently have the chills and severe stomach pains with other issues I won't mention. It was incredibly and unnecessarily super spicy. The burritos were warm on the outside and cold in the middle.
Food: 1
Joseph Nelson
No secret at this point but they give you about half the portions as other locations. Rice crunchy every time I have gone.
Atmosphere: 1
Food: 1
Service: 1
Renata Pliszka
I love this food! 😋 Delicious! 😎🥰
Atmosphere: 5
Food: 5
Service: 5
Carol Hale
Ordered through doordash tonight and was missing our burrito! Tried to call the store and can't even talk to anybody to get it. Finally, doordash refunded my money but still no burrito.
Two workers sitting on break right as they opened. Already having lunch from the looks of it. Two behind the counter unable to keep up. One shoveling snow instead of attending to customers. Person working the cash register has no idea how to work it. Food was over 15 minutes past my pick up time. Absolutely ridiculous.
Atmosphere: 3
Food: 5
Service: 1
I ordered a large chips and guac. Got hardly any guac in the large cup. Couldn’t believe it when I got home.
I don't go to Chipotle very often only because it's out of my way. I really wanted to try the carne asada steak so I ordered the bowl, chicken burrito, side of chicken and a crispy chicken taco. Everything was good except for the steak, it was awful! I couldn't chew 75% of it, see pics, full of grizzle. I'll go back in time but I will never try the steak again. Employee was friendly and ordering ahead on the app was convenient and simple.
Atmosphere: 5
Food: 2
Service: 5
Picked up my order from drive thru. Got home and opened it to both bowls being incorrectly made. The order is on top of each bowl how can it possibly be made completely wrong? Can’t trust the employees to order online anymore and it wasn’t the first time.
First time ordering online here. Order was ready when pickup said ready. Staff was very friendly even though they were packed. She gave me my bags and got home and everything was there and food was delicious. Will for sure order from this one again and hope to have the same experience.
Atmosphere: 5
Food: 4
Service: 5
Very slow waiting almost 20 min for a small order
Atmosphere: 1
Food: 1
Service: 1
I have to say, my experience at the Chipotle in Bristol, CT was absolutely terrible. The customer service here is beyond unacceptable. I had the unfortunate experience of dealing with a so-called certified trainer named Sonya, and she is the reason I will never return to this location.
Instead of handling a small, easily resolved issue with professionalism, Sonya chose to escalate it into a scene in front of a store full of customers. She was openly disrespectful, belittling, and condescending, raising her voice and making the entire situation completely uncomfortable for everyone around. What should have been a quick and simple visit turned into a public spectacle, all because of her unnecessary attitude.
For someone in a training or leadership role, her behavior was the opposite of professional. Yelling across the store and treating customers this way is unacceptable. It speaks volumes about the management and standards of this Chipotle if this is the type of person they have representing their brand.
There are plenty of other places to eat in the area, and I strongly suggest staying far away from this location. No one deserves to be treated the way I was here. Chipotle should be embarrassed to have someone like this wearing their name tag.
Service: 1
Decent food but the customer service is awful. Had to ask multiple times for the correct drink in the drive through lane and the ice machine was down for the 3rd time in a row I've been there.
unfortunately i did not catch her name but the girl working 8/31 around 7pm, simply amazing. pushing out orders left and right, nicely greeted every customer coming in as a rush was starting. keep doin what you do girl
Service: 5
SPICIEST CHICKEN EVER, MY 7 YEARD OLD WAS BARELY ABLE TO EAT HIS QUESADILLA. I think they also ran out of cheese because the quedasilla barely had any as well as my Bowl LOL I mean really so sad they do that. I order through uber eats and it sucks they do this . Also the steak on my bowl was cut into the tiniest pieces ever. TERRIBLE.
Restaurantji Recommends
Chipotle should be a take out joint at this point. The way they deprioritize in store customers for pick up orders is ridiculous.
I spent over $100 for myself and two other coworkers at Price chopper in Bristol last night. Two of us got really sick. One last night and I got really sick this morning around 4:00 a.m. I currently have the chills and severe stomach pains with other issues I won't mention. It was incredibly and unnecessarily super spicy. The burritos were warm on the outside and cold in the middle.
Food: 1
No secret at this point but they give you about half the portions as other locations. Rice crunchy every time I have gone.
Atmosphere: 1
Food: 1
Service: 1
I love this food! 😋
Delicious! 😎🥰
Atmosphere: 5
Food: 5
Service: 5
Ordered through doordash tonight and was missing our burrito! Tried to call the store and can't even talk to anybody to get it. Finally, doordash refunded my money but still no burrito.
Atmosphere: 4
Food: 5
Service: 3
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