One particular employee who works afternoon shifts, a man in his 40s-50s, has caused issues with me repeatedly. He is aggressive, rude, argumentative, to the point where he yells at me through the drive thru window while I am waiting in line, and puts his hands on my car door to shut it. This employee has argued with me 3 times now, and today was the last time I ever go there because I feel so uncomfortable and disrespected. I’ve made it clear to him all I want is to get my coffee and leave, but he constantly argues with the customer. I can’t believe someone like this works in customer service, and faces no consequences. I’ve went to this location almost daily and NEVER have had issues until this employee. I guess Dunkin tolerates employees arguing with customers and putting their hands on customers vehicle. Horrible.
Atmosphere: 1
Service: 1
tucker haesche
Getting your correct order is a guessing game…
Deena V
I can’t even find this location on Yelp but this used to be one of my favorite Dunkins and it has absolutely gone downhill. Not sure if management changed or what the issue is but every time I go there now they’re extremely rude and try to tell me that they gave me a drink when they didn’t. They have done this twice out of the few times that I’ve been going recently due to the arrogance coming from the workers as well as I have them scan my Dunkin card with PLENTY of money on it, and then they tell me I still owe money…DO NOT GO HERE UNLESS YOU WANT TO BE RIPPED OFF/SCAMED ALL WHILE BEING TREATED DISRESPECTFULLY!
Atmosphere: 1
Food: 1
Service: 1
Bella Morin
the staff is extremely rude and slow. tried telling me she already gave me my drink when i didn’t receive it yet. gave me burnt bacon. doesn’t care about there customers and will just take your money without giving you your food/drinks. DO BETTER. this location is terrible
Atmosphere: 1
Food: 1
Service: 1
Marie Torres
I just got a coffee today here, order #6777. I had the most beautiful angel answer the prompter to ask for my order. Kim blew my mind with her gentleness towards me. She’s also super kind and beautiful. Yall are lucky to have her. And I’ll def stop by more at this location.
Atmosphere: 5
Food: 5
Service: 5
random
Fast friendly an clean. Fav dunkin they always make it the best
Atmosphere: 5
Food: 5
Service: 5
Colby Jackson
Very friendly an fast staff. Stores spotless! My fav dunkin in all of ct!
Atmosphere: 5
Food: 5
Service: 5
Julian Aponte
Darcy rocks, thank you for the coffee and smiles!!!
I am a regular here and they've really done well across the board. Of all my many visits, one had been not up to par but they were happy to correct it. As a result I am still there amongst the many other locations. Darcy, who I believe is a manager there is phenomenal. She greets me every morning and knows my order right when I start talking. A pleasure to see daily and get this level of care to start the day.
Atmosphere: 5
Food: 5
Service: 5
David Kent
Ordered a rasin bagel, got a plain bagel. I didn't order anything else so wouldn't have been a mixup.
Atmosphere: 2
Food: 2
Service: 2
Rynel
The manager at this location is extremely rude and arrogant. She completely ruined my experience here and made me feel very uncomfortable. The wait times can be long. Would not recommend this location.
Atmosphere: 1
Food: 2
Service: 1
Caroline DiPietro
This is the best Dunkin around! Everyone is so nice and the drinks are very good and made the same way every time. I can tell when my husband goes to a different location because it’s not as good compared to this location. The manager and the staff are all so nice and friendly ?
Atmosphere: 5
Food: 5
Service: 5
Catherine Bell
This DD is the best I moved but still go out of my way every morning to get my ice coffee the staff is so awesome nor once have I had bad service. East main Forestville rocks.
One particular employee who works afternoon shifts, a man in his 40s-50s, has caused issues with me repeatedly. He is aggressive, rude, argumentative, to the point where he yells at me through the drive thru window while I am waiting in line, and puts his hands on my car door to shut it. This employee has argued with me 3 times now, and today was the last time I ever go there because I feel so uncomfortable and disrespected. I’ve made it clear to him all I want is to get my coffee and leave, but he constantly argues with the customer. I can’t believe someone like this works in customer service, and faces no consequences. I’ve went to this location almost daily and NEVER have had issues until this employee. I guess Dunkin tolerates employees arguing with customers and putting their hands on customers vehicle. Horrible.
Atmosphere: 1
Service: 1
Getting your correct order is a guessing game…
I can’t even find this location on Yelp but this used to be one of my favorite Dunkins and it has absolutely gone downhill. Not sure if management changed or what the issue is but every time I go there now they’re extremely rude and try to tell me that they gave me a drink when they didn’t. They have done this twice out of the few times that I’ve been going recently due to the arrogance coming from the workers as well as I have them scan my Dunkin card with PLENTY of money on it, and then they tell me I still owe money…DO NOT GO HERE UNLESS YOU WANT TO BE RIPPED OFF/SCAMED ALL WHILE BEING TREATED DISRESPECTFULLY!
Atmosphere: 1
Food: 1
Service: 1
the staff is extremely rude and slow. tried telling me she already gave me my drink when i didn’t receive it yet. gave me burnt bacon. doesn’t care about there customers and will just take your money without giving you your food/drinks. DO BETTER. this location is terrible
Atmosphere: 1
Food: 1
Service: 1
I just got a coffee today here, order #6777. I had the most beautiful angel answer the prompter to ask for my order. Kim blew my mind with her gentleness towards me. She’s also super kind and beautiful. Yall are lucky to have her. And I’ll def stop by more at this location.
Atmosphere: 5
Food: 5
Service: 5
Fast friendly an clean.
Fav dunkin they always make it the best
Atmosphere: 5
Food: 5
Service: 5
Very friendly an fast staff.
Stores spotless!
My fav dunkin in all of ct!
Atmosphere: 5
Food: 5
Service: 5
Darcy rocks, thank you for the coffee and smiles!!!
Atmosphere: 5
Food: 5
Service: 5
Coffee coffee coffee coffee coffee coffee coffee coffee
Atmosphere: 5
Food: 5
Service: 5
Did not have strawberry frosted like the one by Aldi and my granddaughter was very upset.
Restaurantji Recommends
I am a regular here and they've really done well across the board.
Of all my many visits, one had been not up to par but they were happy to correct it. As a result I am still there amongst the many other locations. Darcy, who I believe is a manager there is phenomenal. She greets me every morning and knows my order right when I start talking. A pleasure to see daily and get this level of care to start the day.
Atmosphere: 5
Food: 5
Service: 5
Ordered a rasin bagel, got a plain bagel. I didn't order anything else so wouldn't have been a mixup.
Atmosphere: 2
Food: 2
Service: 2
The manager at this location is extremely rude and arrogant. She completely ruined my experience here and made me feel very uncomfortable. The wait times can be long. Would not recommend this location.
Atmosphere: 1
Food: 2
Service: 1
This is the best Dunkin around! Everyone is so nice and the drinks are very good and made the same way every time. I can tell when my husband goes to a different location because it’s not as good compared to this location. The manager and the staff are all so nice and friendly ?
Atmosphere: 5
Food: 5
Service: 5
This DD is the best I moved but still go out of my way every morning to get my ice coffee the staff is so awesome nor once have I had bad service.
East main Forestville rocks.
Atmosphere: 5
Food: 5
Service: 5
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