I love Fresh Craft don't get me wrong and I don't usually make reviews but I'm disappointed with the customer service I received today. I wanted a 8 piece bone in wing, half buffalo and half garlic parmesan, but he informed how they ran out so I decided to get the tenders... I was so excited to eat my food but plain tenders when I got home!!! I called and spoke with a man I screenshotted the call time at 2:46 when he started to be rude and would not give him his name so I could confirm my refund with James I believe he said. I told him I was willing to show him the tenders the next day because I truly don't want to eat the tenders.. he began to go on a rant about not to bring the food, health protocol and how he's not refunding the whole order.. honestly spent $32 and just wanted my tenders refunded.. the man on the phone informed me how the tenders do not get sauce, but I told the cashier what sauce I wanted and he did not make me aware of that so no I don't want to pay for something I won't eat and enjoy! He was not professional at all did not make the situation better or ask if I paid cash or card then just hung up on me... customer service definitely needs to be worked on. I called again and spoke with the cashier at 3:14 and I explained how I spoke with a man regarding my refund and he was being pretty rude and I was just calling back to make sure that my receipt gets printed and I guess he remembered me and he continued to say how he did ask me what sauce I wanted and how if I wasn't stoned I would've heard him, laughed and hung up... didn't say anything professional.. It would've been way better if he just apologized, you know miscommunication happens and made me feel reassured by telling me how he will print out my receipt... I don't smoke my friend does so I'm sure she smelt like pot. It's very inappropriate to speak to a customer like this and not how you handle a situation. I won't be ordering here again and I'm sure you'll continue to lose customers for your rude employees.
Jeremiah Gaynor
Awesome place! Food is impressive! Carvel is always good. Great pricing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Burger
Joe LeClair
Not your typical fast food menu. Delicious burger with jalapeno bacon! I wasn't crazy about the fries but some people might. Will definitely return.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Burger, Build Your Own Burger, Fireworks Hotdog
Sharice London
The hot dogs are TOP TIER!!!
Food: 5
Tom Jones
The veggies burger was tasty! It needed less salt and a bit more of a binding product to keep it together. The texture was great and the bun complemented it well.
The zucchini fries were a bit bland as well as the sauce that came with it.
Will order the burger again in the near future!
Food: 4
Service: 4
Pete O
Overpriced for what you get, slightly above average food
Atmosphere: 4
Food: 3
Service: 4
Virginia Bruce
I keep coming back for the classic gyro. So fresh tasting. And the staff have always been so nice when I go in.
Atmosphere: 5
Food: 5
Service: 5
Peter Phelps (The Daddy)
Really nice place staff is great and food is great. Should go and try. I will be back with the kids next time and there's a whole separate ice cream spot inside too
Vegetarian options: Greens taste fresh
Wheelchair accessibility: Roll on in, no stairs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Build Your Own Burger
Bettina Reagan
Way over priced for what you get, and for take out food really. I'll A chicken Ceasar wrap is $16+ an up charge if $7 to put few chicken chunks in a SMALL wrap. Disappointing. The young man taking orders is very nice, but The guy in the back cooking is eating as he's cooking.Pet just seems wrong to me
Atmosphere: 3
Food: 3
Service: 4
The Daddy (The Daddy)
Really nice place staff is great and food is great. Should go and try. I will be back with the kids next time and there's a whole separate ice cream spot inside too
Some Kid with a Bristol Central hat had my order ready in front of me and made me wait 10 minutes. My Food ended up being cold.
Alissa Stone
Amazing burgers! Look a little small compared to some places but Way More Filling! I definitely recommend the Mac and cheese!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: West Coast Burger, Burger
Zackary Smith
Beautiful place, friendly staff and AMAZING burgers!!!!
Atmosphere: 5
Food: 5
Service: 5
Matthew Rockey
I HEARD THE SAME SONG PLAY ON REPEAT NO LESS THAN TWENTY TIMES IN A LITTLE OVER AN HOUR. I ASKED THE STAFF IF IT WAS SOME SORT IF TROLL SINCE THE SONG HAPPNED TO BE “CANT GET YOU OUT OF MY HEAD” BUT APPARENTLY THEYVE COMPLAINED TOO. THIS CANT BE THAT HARD TO FIX……..
I love Fresh Craft don't get me wrong and I don't usually make reviews but I'm disappointed with the customer service I received today. I wanted a 8 piece bone in wing, half buffalo and half garlic parmesan, but he informed how they ran out so I decided to get the tenders... I was so excited to eat my food but plain tenders when I got home!!! I called and spoke with a man I screenshotted the call time at 2:46 when he started to be rude and would not give him his name so I could confirm my refund with James I believe he said. I told him I was willing to show him the tenders the next day because I truly don't want to eat the tenders.. he began to go on a rant about not to bring the food, health protocol and how he's not refunding the whole order.. honestly spent $32 and just wanted my tenders refunded.. the man on the phone informed me how the tenders do not get sauce, but I told the cashier what sauce I wanted and he did not make me aware of that so no I don't want to pay for something I won't eat and enjoy! He was not professional at all did not make the situation better or ask if I paid cash or card then just hung up on me... customer service definitely needs to be worked on. I called again and spoke with the cashier at 3:14 and I explained how I spoke with a man regarding my refund and he was being pretty rude and I was just calling back to make sure that my receipt gets printed and I guess he remembered me and he continued to say how he did ask me what sauce I wanted and how if I wasn't stoned I would've heard him, laughed and hung up... didn't say anything professional.. It would've been way better if he just apologized, you know miscommunication happens and made me feel reassured by telling me how he will print out my receipt... I don't smoke my friend does so I'm sure she smelt like pot. It's very inappropriate to speak to a customer like this and not how you handle a situation. I won't be ordering here again and I'm sure you'll continue to lose customers for your rude employees.
Awesome place! Food is impressive! Carvel is always good. Great pricing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Burger
Not your typical fast food menu.
Delicious burger with jalapeno bacon!
I wasn't crazy about the fries but some people might.
Will definitely return.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Burger, Build Your Own Burger, Fireworks Hotdog
The hot dogs are TOP TIER!!!
Food: 5
The veggies burger was tasty! It needed less salt and a bit more of a binding product to keep it together. The texture was great and the bun complemented it well.
The zucchini fries were a bit bland as well as the sauce that came with it.
Will order the burger again in the near future!
Food: 4
Service: 4
Overpriced for what you get, slightly above average food
Atmosphere: 4
Food: 3
Service: 4
I keep coming back for the classic gyro. So fresh tasting. And the staff have always been so nice when I go in.
Atmosphere: 5
Food: 5
Service: 5
Really nice place staff is great and food is great. Should go and try. I will be back with the kids next time and there's a whole separate ice cream spot inside too
Vegetarian options: Greens taste fresh
Wheelchair accessibility: Roll on in, no stairs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Build Your Own Burger
Way over priced for what you get, and for take out food really. I'll A chicken Ceasar wrap is $16+ an up charge if $7 to put few chicken chunks in a SMALL wrap. Disappointing. The young man taking orders is very nice, but The guy in the back cooking is eating as he's cooking.Pet just seems wrong to me
Atmosphere: 3
Food: 3
Service: 4
Really nice place staff is great and food is great. Should go and try. I will be back with the kids next time and there's a whole separate ice cream spot inside too
Vegetarian options: Greens taste fresh
Wheelchair accessibility: Roll on in, no stairs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Build Your Own Burger
Restaurantji Recommends
The food was delicious ?
Atmosphere: 4
Food: 5
Service: 4
Some Kid with a Bristol Central hat had my order ready in front of me and made me wait 10 minutes. My Food ended up being cold.
Amazing burgers! Look a little small compared to some places but Way More Filling! I definitely recommend the Mac and cheese!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: West Coast Burger, Burger
Beautiful place, friendly staff and AMAZING burgers!!!!
Atmosphere: 5
Food: 5
Service: 5
I HEARD THE SAME SONG PLAY ON REPEAT NO LESS THAN TWENTY TIMES IN A LITTLE OVER AN HOUR. I ASKED THE STAFF IF IT WAS SOME SORT IF TROLL SINCE THE SONG HAPPNED TO BE “CANT GET YOU OUT OF MY HEAD” BUT APPARENTLY THEYVE COMPLAINED TOO. THIS CANT BE THAT HARD TO FIX……..
Atmosphere: 1
Food: 3
Service: 4
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