We typically travel from Southington just to go to this friendlies in Bristol because the decor is always amazing and you can tell they put a lot of effort into ensuring a great experience but I do have to say that we visited on Tuesday and the service was absolutely awful. They only had one server on and she didn't come back for over 10 minutes to check on us to see how our food was and I was a little upset to begin with because as soon as she brought the food out you could tell that it was all burned. We had 2 young kids with us so it's not like we can just sit there while they make us new food because our kids would be done by the time they came out so we ended up just eating it and then when she finally came back I asked her if we could get a complimentary ice cream or something because we barely got to eat our food because it was all burned. She said well you guys ate it so there's really not much else I can do and I said well, what else were we supposed to do but eat it we can't sit here and wait another 25 minutes for more food to come out so then the manager came over and she was clearly very inexperienced and basically gave us an attitude and said the same thing oh well, you ate it instead of so sorry that your food was burned. It wasnt even eaten, I ate what I could. We've never seen any of these people any of The Times that we've been to this location so it probably was just an off day but I don't know if we will be making the 25 minute drive to come out just to visit that friendly's anymore which is disappointing because normally it's a really great experience but that was just really awful service and to really awful food.
Atmosphere: 5
Food: 1
Service: 1
David Rolfe
Happy Endings!! Yum!
Atmosphere: 5
Food: 5
Service: 5
Mary C
We came in for some ice cream therapy and it was exactly what we needed. It was delish and our server Miranda was awesome
Food: 5
Service: 5
Lauren Lovkay
delicious
Atmosphere: 5
Food: 5
Service: 5
Thomas Lovkay
Honey bbq chicken sandwich is the best on earth!
Atmosphere: 5
Food: 5
Service: 5
clayton richard
Amazing
Atmosphere: 5
Food: 5
Service: 5
Julie Andrews
We came in unexpectedly with a big group. Penny our waitress handled our group like a champ. She worked quickly and efficiently and all with a smile. She was great!
Came in with a large group. Penney was super friendly and did a great job accommodating us all.
Atmosphere: 5
Food: 4
Service: 5
samira salhi
I paid $5.25 for ice cream at Friendly’s in Bristol, CT, and was really disappointed. The portion was so small—it felt almost insulting for the price. Definitely not worth it especially because no many choices of flavors left!!! I’ve had much better experiences at other Friendly’s locations, so next time I’ll be skipping this one. Sarah, please fix your portions!
Atmosphere: 1
Food: 1
Service: 1
chris ramos
I ordered from DD paid $20 for waffle fries and got maybe 3oz of fries in a tiny container. Today I ordered and my meal was labeled with someone else’s name, and the entire order was wrong and less than what I purchased. It is sad to see this great chain consistently miss on accuracy issues. Also, what kind of person spells their name Kris instead of Chris? Friendlys letting me down! Money wasted once again!!!
Atmosphere: 1
Food: 1
Service: 1
Allen Walker
Everytime I come here the service is the best, food is always the freshest honestly there is never a doubt that the friendly’s in Southington ct is touch tier.
Varissa is an excellent waitress! So sweet and our order was correct!
Atmosphere: 5
Food: 5
Service: 5
Loved my waitress
Atmosphere: 5
Food: 5
Service: 5
The Bristol Friendly’s always has professional staff and goes above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Sundae, Ice Cream Sundaes, Salads, Mini Mozzarella Sticks, Texas Bacon Ranch Quesadilla
We typically travel from Southington just to go to this friendlies in Bristol because the decor is always amazing and you can tell they put a lot of effort into ensuring a great experience but I do have to say that we visited on Tuesday and the service was absolutely awful. They only had one server on and she didn't come back for over 10 minutes to check on us to see how our food was and I was a little upset to begin with because as soon as she brought the food out you could tell that it was all burned. We had 2 young kids with us so it's not like we can just sit there while they make us new food because our kids would be done by the time they came out so we ended up just eating it and then when she finally came back I asked her if we could get a complimentary ice cream or something because we barely got to eat our food because it was all burned. She said well you guys ate it so there's really not much else I can do and I said well, what else were we supposed to do but eat it we can't sit here and wait another 25 minutes for more food to come out so then the manager came over and she was clearly very inexperienced and basically gave us an attitude and said the same thing oh well, you ate it instead of so sorry that your food was burned. It wasnt even eaten, I ate what I could. We've never seen any of these people any of The Times that we've been to this location so it probably was just an off day but I don't know if we will be making the 25 minute drive to come out just to visit that friendly's anymore which is disappointing because normally it's a really great experience but that was just really awful service and to really awful food.
Atmosphere: 5
Food: 1
Service: 1
Happy Endings!! Yum!
Atmosphere: 5
Food: 5
Service: 5
We came in for some ice cream therapy and it was exactly what we needed. It was delish and our server Miranda was awesome
Food: 5
Service: 5
delicious
Atmosphere: 5
Food: 5
Service: 5
Honey bbq chicken sandwich is the best on earth!
Atmosphere: 5
Food: 5
Service: 5
Amazing
Atmosphere: 5
Food: 5
Service: 5
We came in unexpectedly with a big group. Penny our waitress handled our group like a champ. She worked quickly and efficiently and all with a smile. She was great!
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Came in with a large group. Penney was super friendly and did a great job accommodating us all.
Atmosphere: 5
Food: 4
Service: 5
I paid $5.25 for ice cream at Friendly’s in Bristol, CT, and was really disappointed. The portion was so small—it felt almost insulting for the price. Definitely not worth it especially because no many choices of flavors left!!! I’ve had much better experiences at other Friendly’s locations, so next time I’ll be skipping this one. Sarah, please fix your portions!
Atmosphere: 1
Food: 1
Service: 1
I ordered from DD paid $20 for waffle fries and got maybe 3oz of fries in a tiny container. Today I ordered and my meal was labeled with someone else’s name, and the entire order was wrong and less than what I purchased. It is sad to see this great chain consistently miss on accuracy issues. Also, what kind of person spells their name Kris instead of Chris? Friendlys letting me down! Money wasted once again!!!
Atmosphere: 1
Food: 1
Service: 1
Everytime I come here the service is the best, food is always the freshest honestly there is never a doubt that the friendly’s in Southington ct is touch tier.
Atmosphere: 5
Food: 5
Service: 5
Such a wonderful staff. Great way to celebrate
Atmosphere: 5
Food: 4
Service: 5
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